First of all, you can't beat the price. But it gets even better because I found Ashley, the hair-stylist of my choice who always gives me a short, layered haircut that I can manage easily on my own. When she cuts my hair I feel that she cares that it's a flattering style for me. The procedure upon entering the shop is that you sign in, and they honor the order of sign-ins. Sometimes I think they could have more staff because it gets crowded with a longer wait than I want....but I've learned how to work around that by calling ahead for Ashley's hours and being there before her shift begins. I tried another place once, and I was very dissatisfied, so I'll continue to go to SmartStyle for a long time. read more