Smart Space are our maintenance company. They do not reply to emails or messages, and have provided substandard service consistently. They are impossible to get hold of (I only seem to speak to someone who promises someone will get back but me but they have yet to).
In January, a manager acknowledged the firm have provided substandard service and promised to deal with this - but has not.
At the moment, we would simply like a reply which explains the increased charges, poor cleaning service, dates we can expect services, account details to prove they are paying what they claim, and an update on the things they said they would fix. I last heard from them early January when we had to threaten legal action. We are not alone - all the residents in our block are concerned and frustrated with Smart Space, and also getting nowhere when we attempt to contact them.
Please don't use this company if you are a leaseholder. Awful company. Avoid if you can. We were unfortunately stuck with them by our developer. read more