We went to view a flat in Hall Green to let, courtesy of Smart Homes last week. Unfortunately, the member of staff who was supposed to be showing us round was quite late - which didn't get the whole thing off to a great start, let's face it. This estate agents gets points, however, for finally sending someone who actually knows something about the property out to show us round - which made a real difference. It was nice to be able to have some, if not all, our questions answered. She also came prepared with various forms, fees and we didn't feel rushed through the property either. On purely a customer service level this seemed to be one of the best estate agent experiences we've had whilst looking for a place to rent. It's just a shame that we were left standing the the rain for 10 minutes before the member of staff actually turned up to show us round. read more