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    Services - Smart Plumbing

    Hot water recirculation pump installation

    Hot water recirculation pump repair

    Plumbing inspection

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    Plumbing installation or replacement

    Plumbing repair

    Water heater installation

    Water heater repair

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    Bays Heating & Cooling

    Bays Heating & Cooling

    (12 reviews)

    Our HVAC system went out so we called four different companies, including Bays Heating and Cooling,…read moreto have each of them come out, preview the scope of work and determine the specific HVAC system each would recommend. We were solely seeking bids for cost comparison from these four different installation companies each representing a different manufacturer. We were not asking for service or maintenance on the existing system. It was already non-operational. We were only gathering bids for equipment and pricing. We did not choose Bays. Subsequently, Bays sent an $80.00 invoice for service which we did not order nor authorize and which, to our knowledge, they did not perform. We argued with them over the invoice and did not pay it. Several days ago we received notice from a debt collector regarding this $80.00 bill from Bays. We have an unblemished credit record with FICO scores well over 800, so we decided to pay the bill rather than risk any type of negative entry on our credit history, even if it was false. In short, our experience with Bays Heating and Cooling has been 100% negative! Not only was their bid for the installation of the new HVAC unit the worst of the four companies but we wound up, in effect, being forced to pay a "ransom" for a bid that the other three companies provided without any charge. This post is the first I have ever done and it is not about the $80.00 - it is, in fact, about the ethics of a company choosing to conduct its business in this manner. The $80.00 is minor - Bays' business behavior was reprehensible!

    Bays installed a new heat pump and it keeps on going out and they can't figure out what the problem…read moreis. The unit is a piece of shit. I don't recommend them.

    Couch & Sons - Dirty and not even hooked up.

    Couch & Sons

    (2 reviews)

    Mile Square

    I had Patrick come out on 2/13/2026 to quote a duct cleaning. He arrived about two hours late and…read morequoted us $1,300, which seemed high, but we wanted to support a small business so we agreed and paid half down. The original appointment had to be rescheduled due to a family emergency on his end, which I completely understood. He even offered a refund at that time, but we chose to reschedule. Our new appointment was set for 10:00 a.m. on 3/9/2026. He didn't arrive until 7:16 p.m. When he finally got here, he looked at our furnace and pointed out mold. He said he could clean it but that it might cause more issues. Then he told us we needed to replace ALL of our ductwork and quoted $8,400. That immediately raised concerns, so we had two reputable HVAC companies come out for second opinions. Both said our ductwork was in great condition. They found the real issue was a refrigerant (Freon) leak--our A/C unit is 25 years old and was leaking at 42%. That explained the problem. They also said that even if ductwork repairs were needed, it would not cost anywhere near what we were quoted. We decided to move forward with a new A/C unit through another company, which also included a free air purifier and duct cleaning. I requested a refund of our deposit and even offered to let him keep $150 for his time and gas. Since then, I have received no response and have been completely ghosted. Please be very cautious. He is very convincing, but based on my experience, I would strongly recommend getting a second opinion before agreeing to any major work.

    DO NOT use this company. came out for a simple dryer vent cleaning and was told it was the worst…read moreattic he's ever seen. black mold, dead birds, numerous other issues. Told me we should replace everything for thousands. I had my insurance company come out and inspect the attic as well as test the air for mold. Nothing was wrong at all.

    Smart Plumbing - plumbing - Updated May 2026

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