We had a plugged vanity drain, and called Smart Plumbing and Heating to remove the plug and restore drainage. A pair of workers arrived, worked on the plug for two hours, but couldn't unplug the drain. When they left, they said they would "check with the boss" and get back to us. They never came back, never called, but sent us a bill for $258.48 for the failed job.
I called the Smart scheduler, and she said she'd check with the crew and get back to us. She never called.
I called the scheduler again and asked if she expected the bill to be paid even though the workers failed to repair the drain. She said that even though they couldn't fix the plugged drain, they did spend two hours trying.
We paid the bill, mainly to be able to wash our hands of any future "help" from Smart Plumbing and Heating. read more