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    Smart Net Systems

    4.0 (1 review)
    Closed 8:00 am - 6:00 pm

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    15 years ago

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    Bass Pro Shops

    Bass Pro Shops

    1.0(2 reviews)
    78.0 km

    So their flyer advertises themselves as BassPro/Cabelas, their website does the same thing, they…read moresell many of the same brands including Redhead socks. Yet, when I go to the Cabelas in Nanaimo and explain that the lifetime guarantee merino wool Redhead socks (bought from BassPro in Tsawwassen that Cabelas sells as well) have holes in them and I want to exchange them. The customer service rep??? says, They cannot be exchanged here." I ask, "Why not?" The customer service??? person responds "Do you have a receipt?" I say "They are a BassPro/Cabelas brand with a lifetime guarantee, with a simply exchange them policy and no receipt is required. Have you heard of these socks?" Her response, "Yes, you can't exchange them here" I ask, "Are you suggesting that to replace the socks you have in stock and your parent company BassPro guarantees for life can only be exchanged if I get on a ferry(2 hrs each way and approx. $75 each way) and then go to the BassPro in Tsawwassen?" " That is the only way to exchange these socks?" "During Covid when only essential travel restrictions are in place?" She says "Yes" I guess the bar is set pretty low to get a customer service position with this organization

    Ordered a scope on line (50% off). Order was delivered 4 days later. But then they charge me twice!…read moreCalled customer service who was less than considerate. He commented that I might have missed the deadline for the discount so I had to "convince" him with the email receipt that was sent to me well in advance of the deadline. He then processed a refund. It's now 10 days later and still no refund. Went to the Nanaimo store to return the item but can't even do that as my "refund" is in the system and until it is complete they cannot do anything. So Cabela's is quick to collect your money but frustratingly slow to refund . . . even when they know it's their fault. Sham!

    Smart Net Systems - huntingfishingsupplies - Updated May 2026

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