This shop is adorable. Tons of farm to table, vintage home decor and furnishings. As I walked…read morethrough the rooms, all I could think of was HGTV. You can view their selections that come in on Facebook. So many beautiful things. I wish my house can have this amazing detail found here!!

They lied about the warranty, tried to sell me a more expensive chair after my credit was…read moreapproved, give me incomplete and unreadable paper work. After the sale, my son and I felt that there was something wrong with the whole experience and returning to the store we found they has lied several times about the warranty. The manager canceled the sale. I have never seen such deceitful sales tactics.

Warning - terrible store policy & customer service . Paid for a second couch ( gray color) opted to…read moresave myself the $100.00 extra fee they charge for delivery. Upon arrival was escorted to the loading door where I had to self load the couch into my truck. Couch in a box with heavy plastic covering, upon arriving home unloaded the couch ,unboxed it and found the (2) couch was orders incorrectly and was not the same color match. Salesman gave me a lecture on store policy no return /refund even though they ordered the wrong color. Informed me they would not deliver the replacement unless I paid the extra $100.00 delivery fee. What a bogus outfit , bait and switch , take responsibility Sims and "DO THE RIGHT THING" All about the buck !

Too expensive the furniture and such looks brand new therefore the prices reflect thisread more

Long story short, we had a verbal price agreement over the phone and when I arrived at the shop…read morethey refused to honor it. Absolutely outrageous behavior. Needless to say, will never darken their doorstep again.

BUYER BEWARE!!! Their 10 day return policy with a full refund does not include the return amount…read moreof your delivery fee - even though the couch had a manufacturers defect! Also the customer service was poor in regards to getting a call back to have someone look at the problem to see if it could be repaired. My experience was a poor product, poor response and customer service, and then the still stuck me for $80. Locally they would not return delivery fee so I spoke with corporate.....just heard back from them after about a month and they said no refund as the couch was delivered....it doesn't matter about the manufacturers defect! Will not shop here ever again!

We just moved here and we're in dire need of furniture. The gene pool is shallow for furniture in…read moreCrystal River so Badcock is it. We were really glad they were there. We have had a couple issues with what we purchased ( manufacturer issues. Badcock was extremely quick to resolve the issues. With the help of Michele we were quickly back in business. I'm sure others were involved but we only know her. Their level of professionalism and knowledge of their stock is amazing as is their customer service. Even the guys that deliver and set up were friendly and very efficient. We have bought quite a few pieces from them and will use them in the future if needed. I would recommend Badcock to anyone looking for furniture in the Homosassa/CR area.

Sales person was fabulous (Diane) Very knowledgeable and professional. Quick delivery and…read morecommunication was great. Delivery drivers very respectful and conscientious. And, of course, products are top notch in value

Ed was wonderful to work with. His follow up was and remains excellent! We definitely plan to…read morecontinue to work with him for more pieces. Babette's has great selection options in store as well as via catalogs - Ed was so helpful and really paid attention to our vision and gave great suggestions- we could not have been more pleased. We will be back for more !!

If I had it to do all over again, I pass or wait until the supply chain is resolved. Ashley Company…read moreorganization is a communication nightmare to negotiate. I purchased and paid for over $5k in furniture Oct 2021, my sales person was great, my experience at point of purchase was great but I was given a Jan 5th delivery date. (I later found out this was an estimated date). Come Jan 5th, I get emails saying oops, your furniture is back ordered, we will deliver Jan 15th. I call Customer Service and they don't have much information as the delay was from the warehouse folks so they update that yes my delivery will be Jan 15th. Then the warehouse folks call on Jan 11th, my order is pushed to Feb 12th. Get another call in early Feb, that it will be a partial delivery as one of the beds is back ordered until mid-March 2022. This was weird because after three calls to Customer Service, two visits to the point of sale store, I'm told the footboard and rails are in but the headboard is back ordered, then I'm told the headboard and rails are in but not the footboard. As of Feb 24th, the entire bed is not in and back ordered until late May. When you speak to the store, they say they have no ability to communicate directly with the warehouse to help sort it out. When you speak to Customer Service you get a different answer every time regarding delivery or excepted delivery dates and other than email, no ability to speak to the warehouse. Then you will get a call from the warehouse who will tell you both the Store and Customer Service are only estimating any delivery because only the warehouse knows when your purchases arrive and delivery can be made. Ashley gets a 2 because the sale experience was great and the 1/2 of the furniture I've received is as ordered. Except the factory defective nightstand that is now back ordered into late May 2022. The inability to communicate between vital departments within this company is a complete disaster for the client. It creates misinformation, constant disappointment when expected deliveries are changed days before they happen and endless frustration. As well as calling Customers Service, after 20 minutes of waiting you get the automated message, "experiencing high volume of calls, you are caller number 6, press 1, you will not loose you placed and we will call you back"....... Don't press 1, you get immediately disconnected and nobody calls you back. For a Company that brags about selling their own manufactured products to provide reasonable prices, they really need to get their communication end of the business in order. Come May, June, July or whenever they decide to deliver my remaining furniture, rest assured I'll never purchase from Ashley Furniture again. I would never recommend for any of my friends or family to experience the same.

Horrible service, horrible quality. $3000 for a sectional and 1. month later and 4 in home…read moreappointments we are now waiting for the 5th appointment to resolve the issue. Do not purchase from Ashley! Paul Nicotra

I needed new lanai furniture for our home in The Villages and came across a wonderful review of…read morethis place on Talk of the Villages. Called the number and Nate (the owner) answered and guided me through exactly what I was looking for. Not only was he knowledgeable, super-polite and friendly, his prices were way below what the other online and big box stores were charging. He personally delivered and completely set up my furniture in only a week. I was so impressed by Nate and his work ethic that I needed to share it with others. You won't be disappointed with this company!

Great service! The sales people spent a great deal of time with us as we debated exactly what we…read morewanted!

I was seriously in the market for some good upscale outdoor furniture and I happened to see this…read morebusiness while I was driving down the road. This was my first visit and I walked in and a lady who advised me that she was an unpaid volunteer proceeded to educate me on marine grade polymer furniture. She was knowledgeable and I was impressed with her demeanor. I noticed that the owner did not even greet me and at the time, I was the only person in the store. The volunteer gave some some good literature and I went off to research their product. After I researched and was ready to buy, I went back a second time to get some prices for a couple of groups I was interested in. The owner seemed like she did not know the furniture, and when I asked prices, she was real tentative as if she were not sure of what she was quoting. During this awkward encounter, another party barged in and tried to take over her time. They demanded the price of a furniture group in the back of her store. Instead of asking them to wait, she began giving them prices while I just stood there wondering if she was even interested in dealing with me. I might add that I was in my upscale clothing and I looked like a buyer, but over several minutes she continued to talk to them about prices. Then, when another couple walked in with a problem cushion, she immediately deferred to them. That's when I decided to take my business elsewhere. I bought from Leader's in Springhill. I got the attention I needed on a major investment. If the owner of Crystal Casual wants continued business, she should either hire the knowledgeable volunteer to help her with logistics or organize her priorities better. Two stars for the volunteer. Otherwise, none at all.