If I could give minus stars we would. Nearly a year on after ordering our rabbit house I'm still experiencing issues with a refund and a tug toy. To even get the house delivered was a nightmare after lots of correspondence (also aware of many other customers complaining asking where their items were). Few cancellations and v little correspondence. Overpayment made of delivery which was confusion to goods being delivered. This was feb! Still no refund or toy promised. Chased up again over a week ago. Again said I would get refund next day and toy posted. Nothing. Avoid this company! read more