First time at this location for my aunt. Her transition from Arkansas to California has been…read moreextremely easy with the help of the front desk ladies. They are on the 2nd floor and always so patient and helpful. Their positive interaction with all the people checking in is excellent! Dr. Shah, Paarth was great! We were so happy after our first visit. The Dr. was attentive to our questions, he was thorough and very knowledgeable. I feel confident knowing my aunt is in good hands at Northbay

Much improved process (great job administration) on getting the info to patients on policy!!!…read more Thank you. Note : cancellation policy requires 24hours! Although that's pretty standard procedure. Always great nursing and doctors here. Dr Gohds is amazing and the best primary care physician so usually pretty booked, so make an appt early with him when you can!. If are lucky and get an appt, you are in great hands. He really cares and will help provide the best care. Other great doctors (but dr gohds is the best)! All the nursing staff here are extremely nice, caring and friendly. This is a new facility and pretty nice with plenty of parking.

The best place to have your baby the nurses are so sweet and they take good care of you and your…read morebaby they make sure you feel safe I'd come here again if I have another baby

To the Patient Relations Department, I am writing to file a…read moreformal grievance regarding the treatment I received in the Emergency Department at NorthBay on Tuesday, May 5, 2026 (MRN: 537036). I was treated by the attending physician, Dr. Andrew Amack. symptoms related to Syndrome a condition I have managed for over 20 years. Because I am intimately familiar with how my body responds to this condition, I attempted to advocate for myself by sharing which medications have historically been effective in stopping the vomiting cycle. In response, Dr. Amack was dismissive and openly hostile. He told me, "Just because you ---------doesn't mean that you can come into my ER and demand the medication that works best for you." I found this comment to be unprofessional, biased, and a direct violation of my right to be treated with respect and dignity. Specifically, I am concerned about the following: * Bias and Stigma: His comments regarding my condition felt like a moral judgment rather than a clinical assessment, leading to a breakdown in the doctor-patient relationship. * Dismissal of Patient History: Despite my 20-year history with this condition, my expertise regarding my own health was treated as an "interference" rather than valuable clinical information. * Unprofessional Conduct: Referring to the department as "his ER" while speaking down to a patient in distress is unacceptable bedside manner. I am requesting that this complaint be added to Dr. Amack's personnel file and reviewed by the Chief of Staff or the ER Medical Director. I would also like a written response outlining how this matter will be addressed to ensure other patients with chronic conditions are not met with similar hostility. Sincerely,

So I know a lot of people have frustrations with Kaiser but I have to say the Fairfield location is…read morepretty good . I usually only use the pharmacy and have had mostly good experiences with the pharmacy. I know that the optical department "sales" can be a mess but the actual optometrist is fantastic . So overall I think the Fairfield locations does a decent job .

Folks if you consider enrolling for Kaiser Senior Advantage plan and need to see any specialist…read morereferral don't count on that even when youf PCP issue referrals. I didn't have the honor to see any specialist since 2025 no appointments available even for my requested audiology/hearing testing. Kaiser don't deserve their Medicare provider status and need to be kicked out from this program.

The best ever. They all deserve a raise. Professional, informative, nice and assets to this…read morecompany. Thank you.

A joke. A representative gave me a very concending phone…read morecall from here and said I was 5 minutes late to an old appointment, and claimes that I called in absent too late for another appointment a year ago. I was there on time for the 9 of the 11 appointments that I made. They counted me as totally absent for 2 full appointments. They said another absence and I get kicked off the platform....wow I made an appointment for a followup after an emergency room visit when a doctor and nurse confirmed an upper rib Crack and another rib below my heart that had been contused from coughing from "alleged" covid... Mind you I carefully planned out this day off from work 2 WEEKS ahead of time because I knew the visit was going to take plenty of time to pinpoint the causation of my problem. Also I knew they were backed up from covid. I proceeded to get a call THE MORNING OF my appointment at 8am to tell me that my Dr. Appointment would be over the phone, they called me at 8AM!! (before work hours) to tell me that my appointment would be held over t7he internet. I then over the phone when they called me...asked the team if they needed an xray; and they said the doctor would have to make the call. My appointment was 5 and a half hours later after they had contacted me the DAY OF after I had cleared my work schedule. Had I known they would do this, I could have had a Dr. Interview during my lunch break. I'm waiting to hear anything on my phone...at 2pm for a text or a call or anything from my doctor to contact me on tenterhooks, and the assistant calls me 1 hour late and is like "She's going to be an hour or maybe more late getting to you What?? After all that berating me for being 5 minites late to 1 appointment?? Fine. The doctor eventually goes ahead and tells me yeah, you spend 2 times in the emergency room and the xrays looked MUCH worse the second time, possibly due to a "Virus" She DOES NOT PRESCRIBE ME PAIN MEDS FOR IT. I had a blood test In the emergency room proving my abstinence from weed and drugs... my primary care doctor sends me to the to the urgency unit near the mall to get tested for covid. The primary care unit failed to send me the recommendation of my primary care Dr. through to urgency. The urancy unit has to look it up later because the primary care team never sent the recommendation like they said they would... The urgency care gave me a covid test...FALSE. I have no history of drug use and no actual use of drugs. They took an xray of me finally for a healing rib fracture...but they can't see the rib contusion, but know its there....they gave me fucking TYLONOL! After that, sent me home with a muscle relaxer and Motrin. The muscle relaxer was denied by my insurance. I am In pain 3 weeks later and had to take leave from Amazon because of chest pain.

Feb 9 2026 1 PM I still appreciate this Kaiser so much over…read morethe Richmond Kaiser. It is worth the $8 bridge toll. Vallejo Kaiser is clean and bright. Pleasant enough parking here. We are here for Opthalmology today. The only negative is the drive and blather that echoes in the hallways. I'd hate to be in a theater with these folks. Turn up your volume and listen in.

If I could give zero, I would. At no point do you feel cared for or prioritized. Even when you're…read morethere for emergency surgery and they're supposedly expecting your arrival. No body knows anything or knows how to figure out how to get any answers. You call the only number available and immediately redirected to a voicemail. Everyone is ducking what they're supposed to be doing. They pass you through every unnecessary thing to rack up your bill. At no point is anything explained or questions answered. There are more armed security walking around than nurses or office staff. There's elderly curled up in chairs for over 3 hours and still counting. If your expectation to feel care, you feel the same amount of empathy at an airport. At the end of everything being told to get there immediately for an emergency surgery. I was charged over $600 for a 5 hour wait, my temperature, vitals taken,blood, urine and told to follow up with a different doctor the next day. Theres patients in hallways on gurnies. I heard one man pleading with a nurse for another patient. Explaining hes in bad shape just pleasd help him. Not one nurse looked at his face. Just spewed the same response they all repeat, like a soulless answering machine. Cold with absolutely no actions taken or care given. I will personally bleed out before I go to these people for anything, let alone my health in their care. Couldn't pay me to go.

I was billed $500 as a "new patient visit" for a doctor to swab my throat for strep. Sutter Health…read morescams people. Go here at your own risk. Only gave 1 star because 0 wasn't available.

Sutter is just a nasty and greedy organization. They refused to sign any Medicare health insurance…read morefor 2025. This left countless numbers of patients with no doctors or out of network coverage. I like many others had ongoing treatments and it forced me to find 4 new specialists who take new patients. Sutter doesn't care about patients, only their own greed.

This is specific to the security and nurses I've had the delight of meeting. I frequently visit…read morethis hospital as my mother's caregiver and every time, the employees have treated us with grace, kindness and thoughtfulness. Both the lady and male security guards went out of their way to locate my grandma's cane we had left a month prior. The nurses (Kaitlyn in med surge) and Carmie (CNA) at her most recent hospitalization were thorough with both managing her care, but also sharing her discharge information. I really appreciated the encouraging words from them as well. I can't speak on much of the doctors themselves, but my grandma's alive and doing well so I'd say that's been good. My only complaints are: the small ED lobby that feels like a bubble of germs with the circle of seats to cough onto each other. The lack of communication with wait times in between information given once you're in a room in the ED... and bedside with some ER doctors. But that's par the course for most hospitals.

I saw Dr Arthur yesterday, my regular doctor, and not only did she fill out my forms needed, wrote…read moreme an accommodation letter & follow up with me after my urgent care visit; she also was able to remove the recently noticed earring back stuck in my skin in my ear. The skin had grown over it and even though I got the earring out, the back wouldn't budge and it hurt. In times before, I'd remember that some doctors would turn my newly found concerns away and tell me I had to make another appointment. Dr Arthur did it all. She's amazing and overall Sutter has been a great place to have my medical care. Thank you again!

I just want to put an amazing word out for Dr. Goldsmith in dermatology at Kaiser in Vacaville. I…read morereceived treatment that has changed everything for me for a painful derm condition. I can't tell you enough how much I appreciate her and how it has really been life-changing. Thank you again Dr Goldsmith

Here at the surgery center department. With a family member who is having. Surgery this am. It's…read more6am and this place is filthy. The floors are dirty, chairs dirty. This is a hospital. Makes me scared for my family to be in a facility with filth this early. Looks like it has not been clean, moped, nothing close to clean. As a hospital and surgery department you would think cleaning would be top priority. With someone with $500 dollar copay, it think they would be able to sit down and have surgery in a clean facility. Do better Kaiser!!! We get to the back and there is blood on the hospital bed . I advises the nurse who grabbed bleach wipes and cleaned up the blood spatter.. smh!!!

I had a very good experience with Stephanie Argast, a Health Educator at the Pinole Kaiser Medical…read moreOffices. She is a good listener, and carefully explained solutions to my health problems. Our discussion was calm and professional. I didn't feel like she was just following a script or set program. We simply discussed my medical condition, and she offered treatments and links to reading materials online. I had a very good experience.

Oct 1 2025. 4.5 stars…read more This is a nice quiet hospital. The check in staff are efficient and for the most part easy on the eyes. There is no Emergency room here. If you are in that kind of bad shape you better get a move on to Kaiser Richmond or Kaiser Vallejo. I have been going here for decades and have never had a bad experience with one of their doctors. Well there was that one lady doctor who wouldn't give me a note to tell my boss lady to quit bullying me. That doctor is gone now so you won't get her. So is that boss lady. When I was younger I used to use this spot to look for dates. After I scored a few times I wised up. Most the chicks you meet here have too many "issues" , if you know what I mean. Real high maintenance types. If you live in the area and are a Kaiser person you could do a lot worse than Kaiser Pinole. My personal doctor, Dr Thang, has always been thoughtful and very caring. Get her if you can.

This Kaiser medical office was clean, quiet and accessible…read more I had a quick visit in and out. None of the employees seemed stressed or hurried. I really like visiting this location.

Doctors need to take an assessment before make a hypotheses…read more In my case 15 years working outside. In C-19 time SSA stripped me of medical 100 percent Auburn SSA did this with no shame and refused to give it back. I come to kaiser - have been bitten by insects in a confined space with dead animals ( Nest in the car A/C) one Kissing bug caught everything else was melted in the dyer 80% wound coverage! My Request - 1) Test immediately for Rabbit Fever 2)Test immediately for Chagas Disease Serious event and life threatening; agony: HORRIFIC PAIN It is all my head Kaiser and Fellow Travelers Response by doctor who I never spoke to or saw: Neurotic picking ( that is close to man slaughter) He says I said this or that: He said I never saw him. Discrimination is called this Using the patients diagnoses as way to undermine him not help him very known tactic Instead seeing some in shock with a life altering event on the face: they write off by there words as some kind of bum: make stuff up: why? That is not medical it is more an assassination