They know how to care for their patients. It's effective, efficient, and they care…read more One of the best in the business of patient responsibilities.

First time at this location for my aunt. Her transition from Arkansas to California has been…read moreextremely easy with the help of the front desk ladies. They are on the 2nd floor and always so patient and helpful. Their positive interaction with all the people checking in is excellent! Dr. Shah, Paarth was great! We were so happy after our first visit. The Dr. was attentive to our questions, he was thorough and very knowledgeable. I feel confident knowing my aunt is in good hands at Northbay

Absolutely first on the list. Top quality care! Doctors and nurses are very empathetic and are not…read moreafraid to dispense a Norco or a Ativan when necessary. Unlike Kaiser. Take the we're not gonna give you any kind of drugs to help you stance.

Lots of wonderful, helpful people. Volunteers assist with directing patients and visitors as…read moreneeded. Parking can be a challenge but Security shuttles patients, staff and visitors if desired.

The entire staff were amazing. The check-in was extremely easy. The medical assistant who called me…read morein was friendly and personable. The best part of the experience was my NP, Necole Dugan. She absolutely epitomized what you should expect from your medical professional. She is kind, listened and provided me the guidance to follow up with my primary physician. She even helped me figure out how to get a closer primary physician. I left knowing I would recommend her to my daughter and any one of my friends. The experience made the increase I had to pay in benefits this year, ridiculously high, a little easier to swallow.

So I know a lot of people have frustrations with Kaiser but I have to say the Fairfield location is…read morepretty good . I usually only use the pharmacy and have had mostly good experiences with the pharmacy. I know that the optical department "sales" can be a mess but the actual optometrist is fantastic . So overall I think the Fairfield locations does a decent job .

The best ever. They all deserve a raise. Professional, informative, nice and assets to this…read morecompany. Thank you.

A joke. A representative gave me a very concending phone…read morecall from here and said I was 5 minutes late to an old appointment, and claimes that I called in absent too late for another appointment a year ago. I was there on time for the 9 of the 11 appointments that I made. They counted me as totally absent for 2 full appointments. They said another absence and I get kicked off the platform....wow I made an appointment for a followup after an emergency room visit when a doctor and nurse confirmed an upper rib Crack and another rib below my heart that had been contused from coughing from "alleged" covid... Mind you I carefully planned out this day off from work 2 WEEKS ahead of time because I knew the visit was going to take plenty of time to pinpoint the causation of my problem. Also I knew they were backed up from covid. I proceeded to get a call THE MORNING OF my appointment at 8am to tell me that my Dr. Appointment would be over the phone, they called me at 8AM!! (before work hours) to tell me that my appointment would be held over t7he internet. I then over the phone when they called me...asked the team if they needed an xray; and they said the doctor would have to make the call. My appointment was 5 and a half hours later after they had contacted me the DAY OF after I had cleared my work schedule. Had I known they would do this, I could have had a Dr. Interview during my lunch break. I'm waiting to hear anything on my phone...at 2pm for a text or a call or anything from my doctor to contact me on tenterhooks, and the assistant calls me 1 hour late and is like "She's going to be an hour or maybe more late getting to you What?? After all that berating me for being 5 minites late to 1 appointment?? Fine. The doctor eventually goes ahead and tells me yeah, you spend 2 times in the emergency room and the xrays looked MUCH worse the second time, possibly due to a "Virus" She DOES NOT PRESCRIBE ME PAIN MEDS FOR IT. I had a blood test In the emergency room proving my abstinence from weed and drugs... my primary care doctor sends me to the to the urgency unit near the mall to get tested for covid. The primary care unit failed to send me the recommendation of my primary care Dr. through to urgency. The urancy unit has to look it up later because the primary care team never sent the recommendation like they said they would... The urgency care gave me a covid test...FALSE. I have no history of drug use and no actual use of drugs. They took an xray of me finally for a healing rib fracture...but they can't see the rib contusion, but know its there....they gave me fucking TYLONOL! After that, sent me home with a muscle relaxer and Motrin. The muscle relaxer was denied by my insurance. I am In pain 3 weeks later and had to take leave from Amazon because of chest pain.

I have a good doctor and the pharmacy is great!…read more The parking is great, and you can find a great spot, if you make an early appointment.

At the hospital with a bug and after I give my symptoms, and out of nowhere, the nurse hits me with…read more"is there anyone at home or that you live with that is threatening you?" W.T.F.?!?! Here I am trying to get better and the nurse tries to turn my visit into an unsolicited therapy session. I start laughing because it was so random and inappropriate. California/Kaiser, STOP TREATING EVERYONE AS VICTIMS! Woke sickos!

I was visiting my Daughter and Son-in-law and have been here twice over the last 4 years. Making…read morean online appointment was extremely easy and I didn't have to sit in the waiting room either time. They took Me right back. The truly cared about my needs and making sure I had the right medicine for my infections both times. I'm sure happy with this urgent care! Thank you to the attentive staff!

Dont waste your time They don't take Medicaid…read moreAnd if you're trying to get an appt here and you live iut of state, forget it The lady at the front desk was nice thi

This is specific to the security and nurses I've had the delight of meeting. I frequently visit…read morethis hospital as my mother's caregiver and every time, the employees have treated us with grace, kindness and thoughtfulness. Both the lady and male security guards went out of their way to locate my grandma's cane we had left a month prior. The nurses (Kaitlyn in med surge) and Carmie (CNA) at her most recent hospitalization were thorough with both managing her care, but also sharing her discharge information. I really appreciated the encouraging words from them as well. I can't speak on much of the doctors themselves, but my grandma's alive and doing well so I'd say that's been good. My only complaints are: the small ED lobby that feels like a bubble of germs with the circle of seats to cough onto each other. The lack of communication with wait times in between information given once you're in a room in the ED... and bedside with some ER doctors. But that's par the course for most hospitals.

I saw Dr Arthur yesterday, my regular doctor, and not only did she fill out my forms needed, wrote…read moreme an accommodation letter & follow up with me after my urgent care visit; she also was able to remove the recently noticed earring back stuck in my skin in my ear. The skin had grown over it and even though I got the earring out, the back wouldn't budge and it hurt. In times before, I'd remember that some doctors would turn my newly found concerns away and tell me I had to make another appointment. Dr Arthur did it all. She's amazing and overall Sutter has been a great place to have my medical care. Thank you again!

There is usually a small wait at the A-24 Lab due to the number of patients, but the process moves…read moreby smooth and quick for the most part. They open at 7:30 a.m. so if you're an early bird I'd advise to get there way early before they open. I got there 10 minutes prior to opening there were already at least 20 people waiting. The line will move fast, but just something to know. I was there to get a routine blood draw and it only took around five minutes when I went back to the draw station. I warned the nurse drawing my blood that I have small veins but after a couple minutes she was able to find it and get what was needed. She was very patient and used 100% care taking my blood which I appreciate. I've been a Kaiser member for almost 10 years and always experience quality care from the staff.

KP - You have continued to fail me on a regular basis. Instead of giving me a new Psychiatrist when…read moremine retired, you had someone refill prescriptions, then sent me to the damn Pharm D who was quick to try medications, LOTS of them, and I had the pleasure of side effects of tapering off SSRI after SNRI (I hope I you never have to taper off Cymbalta). I told her every visit that i didn't want to talk to her again, but she kept calling, as no o n e would give my the care I am entitled to. I can safely say I've spent at least $20k on visits to a therapist and psychiatrist outside of Kaiser (this teaching psychiatrist had me on the right meds within days... That doesn't cover the cost of Rx that Kaiser wouldn't pay for and still won't. My sleep apnea experience was traumatizing. I went to my appointment and they called a large group of people and gave us clip boards and told us to follow them to a conference room. I stood outside in the hallway as there were too many people. I had a panic attack, dropped my clip board and ran to my car and sobbed. They called me and asked me to come inside and they would meet me individually. Of course course, it was my fault because I didn't specify a single appointment. They told me CPAP was the only thing that would work for me. He said this works well for 90% their patients. I told him specifically I can't sleep with something covering my face. He handed it to me and told me he promised it would work. I didn't touch it and said "if you have no intention of listening to me, I'll find someone who can. His demeanor changed somewhat and all of a sudden there was an oral appliance. They also said weight loss could help, but they are unwilling to offer any service to you. My podiatry experience started terribly. I was shunted to PT. I told them the exercises are hurting more than helping. This goes on for a while and I suggest imaging and to meet with a podiatrist as it has been going on for a while. I told that sh!tty doctor to send the referral or I would start making complaints, as the squeaky wheel gets the oil. They put one ankle in a boot. It felt good for a couple week. Next, a year latter, I told Kaiser that I needed a new and competent podiatrist (and that I was still considering reporting the previous podiatrist to the DCA). Kaiser Permanente is great if your young and healthy! They did help me significantly when I had a stroke (medication related). Though, it would have never happened if Kaiser wouldn't have dropped my psychiatrist and said "too bad." Protect yourself! Fight for yourself! You are just a $$$ to Kaiser (look up their profits, not bad for a supposedly nonprofit organization). Be Safe, Ben, RN

I had a very good experience with Stephanie Argast, a Health Educator at the Pinole Kaiser Medical…read moreOffices. She is a good listener, and carefully explained solutions to my health problems. Our discussion was calm and professional. I didn't feel like she was just following a script or set program. We simply discussed my medical condition, and she offered treatments and links to reading materials online. I had a very good experience.

Oct 1 2025. 4.5 stars…read more This is a nice quiet hospital. The check in staff are efficient and for the most part easy on the eyes. There is no Emergency room here. If you are in that kind of bad shape you better get a move on to Kaiser Richmond or Kaiser Vallejo. I have been going here for decades and have never had a bad experience with one of their doctors. Well there was that one lady doctor who wouldn't give me a note to tell my boss lady to quit bullying me. That doctor is gone now so you won't get her. So is that boss lady. When I was younger I used to use this spot to look for dates. After I scored a few times I wised up. Most the chicks you meet here have too many "issues" , if you know what I mean. Real high maintenance types. If you live in the area and are a Kaiser person you could do a lot worse than Kaiser Pinole. My personal doctor, Dr Thang, has always been thoughtful and very caring. Get her if you can.

5 Stars for the Pharmacy and for the Medical Offices…read more Re: the Medical Offices: I have been with my mother to the KP Napa Medical Offices many multiple times over the last 16 or more years and have had consistently great experiences with the staff. Her PCP Dr. Wilson and Dr. Wilson's medical assistant Karen (whose last name I do not know) are excellent! They are highly skilled at what they do; but are also personable, good-listeners, patient, kind, and truly concerned with my mother's well-being. More than once they've gone well above and beyond for her. The medical industry can often feel impersonal and confusing, but having Dr. Wilson and Karen on our side makes all(!!) the difference. A hearty thank you to both. Re: the Pharmacy: Again, we've had many many many interactions with the Napa KP pharmacy and I have been consistently impressed with the staff. Not that 100% of them have been in the same league, but that is humanly impossible. But the overwhelming majority of my experiences has been that the window clerks, pharmacists and other staff have been professional, knowledgeable, skillful, patient and kind (even in the face of some frustrated and sometimes down-right rude customers!). And once again I have experienced employees who were willing to go (and did go) above and beyond what their "call of duty" probably is. And I really can't express how much this has meant to us. I hesitate to write names, as I only know a few of them and there are so many other folks that have helped us over the years. But since I know the names I would like to say a personal thank you to Debbie (window clerk), Lourdes (pharmacist), and Nou (pharmacist). There are so many more that I'd like to thank and perhaps I can come in with a 2nd review later. Thank you KP Napa for all you do to help our community!

I am submitting this review because my experience with the Napa laboratory has left me extremely…read moredisappointed and reluctant to return. A few Fridays ago, I left work early to complete laboratory testing ordered by my physician. Upon arrival, I was informed that one of the tests required fasting, something that had never been communicated to me by my doctor. As a result, I was unable to complete the testing and was told the laboratory could hold the orders so I could return the following Monday. On Monday, I again left work early to have the labs completed. Upon checking in, I was not greeted and simply approached the counter. The phlebotomist, Janae, instructed me to have a seat. When she reviewed the number of tests ordered, she turned to another employee and asked whether he wanted to take my blood draw. He declined. Over the next twenty minutes, I sat and observed Janae repeatedly calling out for another employee named Gloria only to be informed by a coworker that Gloria was not there. During that same period, she repeatedly asked coworkers which collection tubes should be used for my labs and sought assistance from multiple employees regarding the blood draw process. As a patient, it was difficult to feel confident when the person responsible for performing the procedure appeared to be relying heavily on others for basic guidance. At the beginning of the visit, I had informed Janae that I have a significant fear of needles and experience vasovagal responses, including fainting, during blood draws. Given that information, professionalism and reassurance were especially important. Attempting to lighten the mood after observing the situation, I smiled and jokingly asked the employee with glasses, "Are you sure you didn't want to take my blood today?" This was a lighthearted comment based on Janae's earlier question to him. Janae immediately became confrontational, stepping toward me and stating, "I know how to do my job. I know how to do my job." At that point, I no longer felt comfortable proceeding. I informed her that if she was going to respond to me with that attitude, I would leave, and I did exactly that. What concerns me most is that this interaction has left me genuinely uncomfortable returning to the Napa laboratory. I now feel compelled to travel to Vallejo or Vacaville to complete testing because I no longer have confidence in receiving professional, respectful care at this location. No patient should feel anxious about potential retaliation or apprehensive about returning for a routine medical procedure. I reported this incident the same day and left a message with Sandra, who informed me that Tammy would contact me. I followed up again the next day and was told Tammy was unavailable but would return my call. Several weeks have now passed, and I have never received any follow-up communication. The initial failure to communicate fasting requirements wasted my time and required multiple trips. The laboratory experience itself was unprofessional and unsettling. The complete lack of follow-up afterward has only reinforced the impression that patient concerns are not being taken seriously. I hope this review reaches someone willing to address both the conduct I experienced and the apparent lack of accountability that followed.