Friendly and knowledgeable staff. Couldn't have asked for a better experience! I recommend the…read moreSerenity matress. Have not felt so good after a night of sleep in my life!

My brother and I, both in our twenties, experienced excellent, friendly service at the Original…read moreMattress Factory. My brother, having just graduated from college, was low on cash and the spunky employee fully understood his needs and showed us appropriate mattresses without judgement. She was very helpful in explaining pros and cons of all his options and was great even at up-selling the cheaper mattresses. Ultimately he did not make his purchase here, but her service does require praise, especially when compared to the cold, detached service we received at Mattress Warehouse. I highly recommend the Original Mattress Factory to anyone in the market for a mattress!

On a whim I thought I'd check out a local furniture store before trekking an hour away. I was…read moreconcerned I'd run into a pushy salesperson and I was met with Kevin the assistant manager. He was very helpful and up front about anything I asked. I was so pleased with this refreshing take on sales, that I was glad to spend money there. I don't know him or the owners. I'm just pleased that my interaction there was pleasant. I would recommend them to friends and family.

I am not usually a person who will leave a bad review, but this is definitely an exception. We…read morebought an *expensive* sofa from Jerry's after considering much cheaper options online. We wanted this to be a piece of furniture that would last through a home with young children and pets, so we paid a high price for that. We were told that this fabric would be stain resistant and durable, and that if it were stained it could be easily cleaned, so that's what we went with. EVERYTHING stains this couch, including water. Any attempt to clean it makes the stains worse and at this point (6 months into owning it), parts of the couch look like they are ten years old, while we have been very careful with it. This isn't necessarily Jerry's' fault, but the way they have handled this situation leaves a lot to be desired. We reached out the first time something stained the couch and the cleaner made it worse, and we were told we were probably cleaning it wrong. Okay. We changed product and method. No product works on this couch. I finally reached back out to them, and have been given nothing but the runaround. I am told that since "no one else" has had this issue there is nothing they can do. Seriously? They have reached out to the factory and since no one else has complained, they basically told me I was making it up. Yikes. Most recently (weeks ago) I was told they would test the fabric. Since then I have not been contacted to bring in a cushion or fabric sample. Next time I want to buy a couch, I will go somewhere else where I won't be told what I want to hear just so they can get a sale. We made the decision to shop small and support a local business in hopes of receiving exceptional customer service, and ever since we handed over our money it's been terrible.

Purchased Glider rocker and love seat. Very happy with both . Excellant service with fair pricing…read more 'Quality is top notch' and quality doesn't real cost more because it normally will last twice as long as the inferior cheap brands . I highley recommend for both excellant service before and after our purchase with great products MADE IN THE U.S.A. .

This is the place to buy furniture in the Orville area!! Service was top notch--Dawn was so…read morehelpful in picking out fabrics and recommending options. Delivery was seamless, and the value was great compared to larger corporate stores. We just love our furniture from Brown's. Family-owned operation--we love doing business with non-corporate owned businesses who still really care about customer service! Thank you, Brown family!

Came across this small, yet nice showroom inside the Liberty Street Commons building while looking…read morefor The Faithful Little Cupcake (which is downstairs, BTW). They are a part of Orrville's Runions' Furniture and carry various styles of furniture: couches, tables, beds, mattresses, lighting, home accents and misc gifts. They have the typical big name furniture brands like Serta and La-Z-Boy but also modern styling and patterns from brands like Trica, Norwalk and Steven Shell, the former I've always liked. They're also carrying Luminara candles and Coblentz chocolates, I'm guessing for the upcoming holiday season. If you're not in the market for furniture have a walk through to experience all they have. You might find something small for you or a friend. Friendly staff that aren't at all pushy. There's a side showroom of discounted items, which has a clever name, but forget what it is.

I love this store. I agree with other reviewer, even if you aren't currently in the market for new…read morefurniture - definitely walk through. You'll get ideas for decorating and possibly see things you might want to buy years down the road. Roomscapes stocks a lot of unique items that you just won't find in other stores and I personally think their quality is very good. Sometimes they get in one-of-a-kind unique items too. Example, you love that gorgeous wood table with the glass and tile inlay? That's the only one they've got and it didn't come out of catalog - someone made it in a studio in Southern Ohio. Same with some of their decorative art pieces. Fish Furniture or Levin's this is NOT. Which is why I love this store! It's half art gallery - half furniture store. Oh and they deliver to the CLE area. Awesome!

Very rude service. They do not have any purple mattress and all the measurements are at least a…read morehalf inch inflate.

I will NEVER purchase anything from a Mattress Firm store or Serta mattress ever again I bought a…read moremattress here two years ago and it has failed. It has 3 inch divots in it and it should be honored under the 10 year warranty. They refuse to honor to the #Warranty I'll never ever buy from Mattress Firm or buy a Serta mattress again!

Nice store, nice staff. My concern was them allowing customers to not wear masks. I heard salesman…read moreCory tell entering customers they didn't have wear them. Two female staff members never put one on. Our business is doing everything we can and more to try and keep our guests and staff safe. Disappointed by the lack of effort. We will buy elsewhere

I loveeee my furniture from them! Amazing staff! Super friendly! They have a large selection too! I…read morehighly recommend checking them out.

I bought a Frigidaire refrigerator from them and a month after I had it delivered it started to…read morebeep. I did all of the things the instructions said to do to see why it was beeping. I called Bennet's in Orrville Ohio where I purchased it and they said we would have to get with warranty company. I called warranty company. I had a hard time understanding the person from another country. They wanted to send out a local repair place that has 1 star rating. From what I read I definitely did not want him to come out to look at our refrigerator. I called Bennet's back to see if I could just pay their repair technician to come out and look at it. They said they don't have repair technicians anymore. Had I know this, I definitely would not have purchased my refrigerator there. Buyer beware Bennet's in Orrville Ohio does not repair the products that they sell. I spent over 2000.00 and I am very disappointed in Bennet's costumer service.

Please don't waste your time buying anything from Bennet's Appliance. My sister, who is disabled…read morebought an air condioner unit. She hired the handyman they use to install the appropriate electric and install the unit in the window. She called me stating the unit was damaged. My husband went to look at it, called them and sent pictures of the damage. The front cover wouldn't even close and he used duct tape to keep it in tact. The handyman called my husband back and said he would come back and look at it. He never showed. I called the store and they never offered to replace the unit. Instead simply stated "well it's working". I explained that my sister paid good money for a new conditioner and it should be in new condition and not damaged. The girl just wanted to argue with me. I told her I didn't like the way we were being treated and wanted to bring it back for a refund. I asked for the owner to call me. I never got a call back. Is this the Hometown service they pride themselves with? I think not. The 80 year old that has the issue with your mattress and 8 months later still not rectified. I suggest you take them to small claims to get your money back. How sad that they take advantage of the elderly and disabled. Unfortunately my sister passed away last week with this issue still on her mind. I've never experienced such poor customer service.

Mattress delivered has a tear Now they have blocked my calls…read moreAnd refuse to stand by there sales pitch Less than honest dealing ? This is a fly by night operation and do not recommend this very limited Store front

There isn't a rating low enough for these people. They've had our money for nearly a year. First,…read morethey delivered a broken sofa. Took us MONTHS to get them to remove it from our house. Then they delivered a sofa in a different color. Again, took a long time to get them to remove it from our house. We're still waiting for our replacement sofa. Just like Jim P., they've refused to answer our calls or our texts. Stay far, far away from these people. Con artists and thieves. Wouldn't be surprised if the merchandise they're selling "falls" off of trucks.