Northeast Factory Direct has been a blessing to this community since they opened! We have purchased…read more2 bedroom sets and our outdoor patio furniture from the Macedonia location. Everyone is friendly and helpful. I went in as a representative of our local high school PTSA in mid-November and asked if they might consider making a donation for our teacher's lounge at the high school. We are trying to give the staff there a boost and, of course, are always very budget-conscious. Natalie walked around with me and offered a couch and a coffee table that worked perfectly. Northeast Factory Direct offers a great selection, wonderful staff, and they are a fantastic community partner!

​Headline: Great sales pitch, but atrocious delivery and non-existent management support…read more ​When you spend thousands of dollars on a major purchase like a hot tub, you expect a baseline level of professionalism and customer care. Northeast Factory Direct completely failed on both fronts. ​The Delivery: My delivery window was scheduled between 8AM and 10AM. Nobody called to give an update. After waiting around, I finally called them myself, only to be told they were stuck on another job. They didn't bother showing up until 2:30 PM. Worse, when the hot tub arrived, it looked like it had been sitting uncovered outside--it was filthy, full of dead leaves, dirt, and actual footprints that I had to clean out myself. ​The Product: Once cleaned, I tried filling it up, only to find water pouring out. I tried a second time, and it leaked again. A maintenance tech finally came out and discovered a crack underneath the unit. A brand-new hot tub, delivered broken. ​The Customer Service: Reaching the store by phone after the sale was practically impossible; it took days just to get through. Frustrated by the lack of response, I drove to the store in person. I was told management was not available, but that someone would call me back the next day. That call never happened. ​While the maintenance team eventually did their job and replaced the cracked part the following Monday, management has completely ignored the situation. ​They are attentive when they want your money, but the second there is a problem, management disappears. You should not have to chase down a company and scrub footprints out of a brand-new tub. ​ Just reiterate, getting anyone on the phone after the purchase is nearly impossible. I had to physically drive to the store just to get answers, only to be promised a callback from management that never came. While a service tech eventually fixed the broken part, management never reached out to apologize or resolve the headache. Great service when taking your payment, zero support when things go wrong.

Love our purchases from this store. Jeff was a perfect example of a sale rep who went over and…read moreabove to provide a first class experience. Bought my patio furniture and later an umbrella to fill out the space. Jeff was also able to show me a lighting attachment with Bluetooth that will provide years of entertainment for our outdoor space. I can understand some of the reviews regarding poor customer service. With the exception of Jeff, I was amazed how much I was made to feel like I was doing them a favor by showing up in their store. Reps leaning against the counter, no smiles and a general unwillingness to show you around their store. They are great at pointing in the general direction of items in their store. It's this overall experience that I give this store 4 stars instead of 5 stars.

Someone has invested lots of money on inventory! Great choices of furniture. Employees are…read moreenjoying each other's company, customers are an intrusion I had a heavy wicker SWIVEL rocker delivered. They literally left it in the garage! When I called, was told - "it was garage delivery right on your receipt!@ Use your eyes! Did I appear to be a super woman? I couldn't LIFT THE CHAIR IN MY TWENTIES LET ALONE AS A SENIOR! I WILL NEVER, AS I EVER, STEP FOOT IN THAT STORE OR ANY OF THEIR STORES AGAIN. YOU AREN'T AFRAID TO CHARGE YOUR CUSTOMERS!! How about servicing what you sell? Burnt at Canton Store and Macedonia! DONE!

I find furniture shopping a chore. I'm never sure if I made the right choice... on color, styles or…read moresizes.... and furniture is a long term investment! After months of shopping, leaving overwhelmed and discouraged ... i stumbled into Levin last evening "just to look" and hit the jackpot meeting a Decorating Consultant named Catherine Dodson. Catherine listened to my story, asked questions to better understand my needs and tastes... she even grabbed swatches of my exact paint colors to show me how it would look. It was fun, exciting and stess free! What a great experience. I can't wait to tackle the next room now...!!!! Thanks Catherine, you are a true professional and great person.

I love Levin. I went to the Avon store and to the Oakwood store once. I really am happy with…read morefurniture I got there.

quality pieces you will get what you pay for…read more tasteful and classic. I have been an Arhaus customer for twenty+ years. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. I assure you though, they are used often. I just replaced the original couched that had just under 15 years of use. And they wear like iron. Even after 15 years, you would hardly sink into them. I made the mistake of buying a couch for myself at Value City furniture 9 months ago. Within 3 months, you sank to the floor. Uncomfortable and creaky, I hated it. Yep, lesson learned. Cheap is cheap. Going to the Crocker Park store was a pleasure. They had a great sale going on, and I bought 2 new couches. Christine the saleslady was helpful without being intrusive. No pressure. The only glitch was one of the couches delivered was not the correct piece. Within hours, an Arhaus truck showed up with the correct piece. Great customer service, and great quality product. Highly recommended. Carry on.

My husband and I were looking for a smaller yet slim, comfortable recliner with an up to date and…read morenot super oversized design. We found it at Arhaus. Our sales associate Lisa was super helpful, from the ordering process, to delivery, this company and Lisa were top notch. We received our beautiful Alex lounger with upgraded Bull Stone leather in the 10 weeks promised. The communication from the company and the delivery company NY Berger were top notch. We received our timely updates via email, text messages and phone calls from ordering to delivery at our door. We would highly recommend this company and are excited to use them again should we need home furnishings.

Bought a sectional and a recliner about a month ago. The furniture is good quality and a decent…read moreprice for what we got. It was paid for and delivered the same day which is a plus. There is an additional charge for the delivery guy who you pay directly. The store is a little run down but don't let that fill you.

The TV commercials for American Freight are so loud and obnoxious that We avoid any network that…read moreruns Americsn Freight advertising. If more people complained about their outrageously loud Advertising, perhaps They would create more Appropriate commercials.

May 4th, I stopped by Petitti's in Oakwood, usually go to Chagrin Falls location. Beyond pleased…read morewith not just the selection here in Oakwood but the service! Ms. Aaliyah not only went and secured an extra cart, but placed a brick behind my cart so it would not roll. Then she helped me with my carts to the car, near closing time, and asked if I wanted "plastic liners" so I wouldn't get my Bronco dirty; helped me load up my car. That is going above and beyond, exactly the type of service desperately needed in all retail environments! I'll be back!

I visited Petitti's recently to purchase some grass growing supplies. I talked to Rachel, who told…read moreme which grass seed, starter fertilizer, and peat moss to buy. I aerated my lawn and then spread the grass seed per the instructions, along with the starter fertilizer and peat moss. I've been watering for three days and I can't wait for the grass to start growing. Petitti's customer service was friendly and they pointed me in the right direction. They had everything that I needed in stock and in varying brands and quantities. I'll visit again when my garden needs help.

If you're looking for high quality furniture that will last a lifetime, Sedlak's is a one stop…read moreshop! I had been looking for a television stand for a newly purchased 75 inch Samsung and was conflicted about where to buy one. After searching online for area furniture stores, Sedlak's caught my eye and I decided to pay them a visit at their Solon location. The store is inconspicuous from the street and more closely resembles a hotel or country club from the outside. Upon walking in I was greeted by a kind lady at a desk and she directed me down a hall to the back of the store. This place is absolutely massive! There are numerous sections, each of which specializes in different home furnishings. The variety is extensive and offers a vast assortment of items. I found the section that has televison stands and after roughly 15 minutes decided on an attractive wood and glass stand with cabinets. I found a sales clerk who was more than helpful and collected my information. She then advised that the stand would be delivered in one piece, which would spare me the time of having to assemble it. She advised that the delivery would be carried out within a week and guided me to the front to submit payment. One I submitted payment, a delivery date was agreed upon for the following Monday (4 days) and I left. Sedlak's contacted me the day prior to the scheduled delivery to confirm. On the day of the delivery, two Sedlak's professionals contacted me upon arrival and I let them in. They carefully setup the stand and were even kind enough to place the television on it. The stand is of inpeccable quality and the customer service was top tier! I am happy with my purchase and would definitely buy from them again!

Just left. We were in town for the weekend to get a whole house of furniture for own new home. A…read moredesigner never came over. Just a sales man who wouldn't even look at our prints. He seemed afraid I was going to give him COVID! Couldn't believe how uninterested they were!

We were looking for furniture legs for a diy curio cabinet I'm working on. We waited for them to…read moreopen at 12 pm on Sunday. As soon as we walked in someone helped us within a few minutes. They do not sell furniture legs, but they do sell the ever popular and modern hairpin legs. They're made in metal. We felt that for our project the cost was not viable. We did walk around and found so many neat woodworking machines, tools, wood and more. There is a room full of live edge wood pieces. I feel that they were reasonably priced. I also noticed that in another room this lady was working on a wood piece. It seems that they may be offering woodworking classes, I'm not sure. So in conclusion although they did mot have what I needed, I'm glad to have visited. It opens my eyes and mind to other projects.

This is an impressive specialty store for wood artisans. It is very clean and well stocked with a…read morewide range of products and price points. They offer in-person classes and demonstrations. The service at the register was helpful and friendly.

Overall: 3 stars. Decent store but lacking in selection beyond the usual stuff and lacking in well…read moretrained staff. Appearance: 5 stars. Clean and bright. Selection: 3 stars. They have the usual stuff and a nice kitchen section. They lose points with it not being a SuperTarget and the fresh food is VERY limited. How do they not even have bagged salad? Having a Starbucks is great. Service: 2 stars. The employees are nice, but need a lot more training about what they carry and where things are located. Also, they've pointed me to an aisle 2 over instead of walking me there. Finally, the same Manager twice told me to go to other stores because she didn't think they stocked something. I think she just wanted me to stop asking questions and blew me off instead of looking for the item.

The manager of this Target doesn't care about how this store is run. Only a couple of team leaders…read moreactually care & work really hard to make this store presentable!! Whomever is the managers boss really needs to check this out. Many employees have left this store because of VERY POOR MANAGEMENT!