Very good service by Anthony Elder. We were able to purchase two sets of queen mattresses for…read morecollege townhouses for delivery in August with Memorial Day pricing specials. Easy to do business with. Lots of options available to test.

Definitely a different mattress experience!!!! Our sales woman Laura was extremely knowledgeable…read moreabout all the products and how to care for the kind of mattress you want. We ended up getting the i comfort king bed and we are sooo excited!!!!!! Thank you mattress firm!!!! Kim and Paul wakefield

I recently went to OMF to purchase a mattress as mine was 10 years old, but was also an OMF…read more I spent quite a bit of time trying out different ones. Jeff, the sales rep, explained the difference in each of those that I tried. While testing out the mattresses, I was also testing out some of their pillows. I have never put my head on such a comfortable pillow. The brand is made for OMF. So besides buying a new mattress, I purchased two pillows. I took the pillows with me and the mattress was delivered the following week. The guys who brought in the mattress also removed my old one. They were in and out within 15 minutes. Since this is the second mattress I have purchased from OMF and had such good results, I would recommend them to all of my friends. J. Siegenthaler

Excellent service, excellent product, no frills cost, no pressure sales.A month later we extremely…read morepleased with the quality and firmness level of the mattress. I purchased an original mattress 25 years ago then the next two times paid way too much for inferior products made in China with high sticker prices. Glad I finally came back to American made Cleveland made quality.

Bought a sectional and a recliner about a month ago. The furniture is good quality and a decent…read moreprice for what we got. It was paid for and delivered the same day which is a plus. There is an additional charge for the delivery guy who you pay directly. The store is a little run down but don't let that fill you.

The TV commercials for American Freight are so loud and obnoxious that We avoid any network that…read moreruns Americsn Freight advertising. If more people complained about their outrageously loud Advertising, perhaps They would create more Appropriate commercials.

Writing this review from my brand new CatNapper. 10/10 recommend! Might cancel all future plans to…read morecontinue lounging in this. Worked with salesman Jake and met the owner as well. The delivery team was thoughtful and helpful while setting everything up, too. Left with a great deal, had such good customer service throughout the process, and - I cannot stress this enough - found the BEST recliner to plant my ass in for the foreseeable future. Thanks again, Jake!!

Great Owners great deals bought 2 matteress and a recliner very good quality, free delivery and the…read moredelivery guys were great very quick professional and curteous great experience would highly reccommend this business

I went to TrueSleep a few days ago as a first stop in shopping for a mattress. The mattress…read moreindustry is so overwhelming with all the stores and online options. I really had no idea what I wanted and was a little lost. There was an employee there - I think her name was Judith? Jules? It started with a J! ...who patiently explained to me the different brands, quality of materials, all of it! She was not one of those salespeople that puts so much pressure on you that you just want to leave the store. She let me take my time. She was understanding of my firm budget. In addition, the store was beautiful and offered a range of price points. But I really just want to say thank you to that employee! I will be back with my husband soon to purchase $$ :)

From the owner: Use the Kingsdown Bedmatch diagnostic to help you find the perfect mattress for you. We have the…read moreBest beds at the lowest prices.

Northeast Factory Direct has been a blessing to this community since they opened! We have purchased…read more2 bedroom sets and our outdoor patio furniture from the Macedonia location. Everyone is friendly and helpful. I went in as a representative of our local high school PTSA in mid-November and asked if they might consider making a donation for our teacher's lounge at the high school. We are trying to give the staff there a boost and, of course, are always very budget-conscious. Natalie walked around with me and offered a couch and a coffee table that worked perfectly. Northeast Factory Direct offers a great selection, wonderful staff, and they are a fantastic community partner!

​Headline: Great sales pitch, but atrocious delivery and non-existent management support…read more ​When you spend thousands of dollars on a major purchase like a hot tub, you expect a baseline level of professionalism and customer care. Northeast Factory Direct completely failed on both fronts. ​The Delivery: My delivery window was scheduled between 8AM and 10AM. Nobody called to give an update. After waiting around, I finally called them myself, only to be told they were stuck on another job. They didn't bother showing up until 2:30 PM. Worse, when the hot tub arrived, it looked like it had been sitting uncovered outside--it was filthy, full of dead leaves, dirt, and actual footprints that I had to clean out myself. ​The Product: Once cleaned, I tried filling it up, only to find water pouring out. I tried a second time, and it leaked again. A maintenance tech finally came out and discovered a crack underneath the unit. A brand-new hot tub, delivered broken. ​The Customer Service: Reaching the store by phone after the sale was practically impossible; it took days just to get through. Frustrated by the lack of response, I drove to the store in person. I was told management was not available, but that someone would call me back the next day. That call never happened. ​While the maintenance team eventually did their job and replaced the cracked part the following Monday, management has completely ignored the situation. ​They are attentive when they want your money, but the second there is a problem, management disappears. You should not have to chase down a company and scrub footprints out of a brand-new tub. ​ Just reiterate, getting anyone on the phone after the purchase is nearly impossible. I had to physically drive to the store just to get answers, only to be promised a callback from management that never came. While a service tech eventually fixed the broken part, management never reached out to apologize or resolve the headache. Great service when taking your payment, zero support when things go wrong.

Great customer service! Ron was a pleasure to work with. My 21 year old mattress was from the…read moreOriginal Mattress Factory in Parma. I had no complaints about it! This one, however, doesn't "feel" like the one in the showroom. Not sure if that's because this one was newly made for us, or what? But we are willing to give it a few more months to see if it becomes anymore comfortable.

I find furniture shopping a chore. I'm never sure if I made the right choice... on color, styles or…read moresizes.... and furniture is a long term investment! After months of shopping, leaving overwhelmed and discouraged ... i stumbled into Levin last evening "just to look" and hit the jackpot meeting a Decorating Consultant named Catherine Dodson. Catherine listened to my story, asked questions to better understand my needs and tastes... she even grabbed swatches of my exact paint colors to show me how it would look. It was fun, exciting and stess free! What a great experience. I can't wait to tackle the next room now...!!!! Thanks Catherine, you are a true professional and great person.

I love Levin. I went to the Avon store and to the Oakwood store once. I really am happy with…read morefurniture I got there.