Owner was very helpful and professional. Selection and pricing couldn't be beat and he even worked…read moreout a deal with me for delivery. He understood that I was only going to be in town for 3 years because of school and did not try to upsell me to a mattress that did not make sense for my needs. I got a great deal and even a few pointers about where to find what in the area. Best part- I got to sleep on my new mattress that night. HIGHLY RECOMMEND this business!

We just move in town and Ash was super nice and helpful, although we arrive late and the store was…read moreabout to close but she answers all questions without any hesitation. We had a great experience!

Definitely recommend Mattress Firm if you're looking for a new mattress. Brent and Christy were…read morevery helpful and patient while assisting us in our search for a new mattress.

We needed to purchase a new mattress for a spare bedroom and didn't want to spend a lot of money…read more Jim at the North Atherton location was friendly and knowledgeable about the mattresses in the store. He showed us several to choose from and was very helpful in the process of choosing within our budget. He also offered us other items to choose from to enhance our selection without being pushy. He thoroughly explained the warranty on the mattress as well. Although the military discount wasn't available to use, because of the discounted sale price, we appreciated that it was an option on other mattresses.

We had a great experience. Betty was so patient and really spent time educating us and taking the…read moretime to understand our needs. A mattress really is an investment and she wanted to make sure we got the most out of investment.

Online selection and ordering was super simple and fast. Once the sofa was ready, was contacted to…read moreset up a pick up date. No pressure to pick up ASAP. Went to pick up and they loaded it for me into my vehicle.

Not Speedy or competitively priced whatsoever. Over a two week wait. There was a holiday but still…read more I had to get a refund too with price match.

Great stuff here, however, the price tag that even an upper middle class woman cannot afford. Who…read morebuys from here? I guess if you have a high credit card limit and max out you can loan their goods.

Beware when purchasing from here. I purchased a temperpedic mattress from here in December 2022…read moreand have been trying to get them to do something about holes the formed in the mattress with no wear to the outside cover. Salesman just laughs and says I dropped the ball or blames someone else. Very unprofessional.

I spoke with them back in Dec of 2024 and put a deposit down on bedroom furniture. Tom was great is…read moregetting back to me and helping me figure out what would fit and customizing furniture to what we needed. He and his mom were always kind. BUT...I waited until June/July 2026 and still hadn't gotten the furniture. I had even removed a bed so it wouldn't take as long. They said they had moved locations and that caused a delay. I can't say anything about quality as I never saw the product. I want to believe this business is legitimate and does good work, but a year and a half later I cancelled my order. He didn't have the money to refund me, so I am now waiting on that. Like other said, if you have a few years before the furniture is NEEDED, maybe they're worth a shot. If you want it within a year and a half, you may be disappointed.

We paid for a futon frame and never received it. They first said they were over loaded with orders…read moreand kept putting it off. Weeks turned into months and they stopped responding. It's been a few years now, no futon frame and no refund. Robbery!

The best experience! The gentleman was kind, very very knowledgable and had great patience with us…read more Highly recommend Benner Pike Mattress World

We had a very bad experience with Mattress World. Staff placed an order different than requested,…read morebut refused to acknowledge their error, an exchange/return was denied. They were uncooperative, unprofessional, impolite and unwilling to help. We will certainly not go back there.

Avoid, avoid, avoid. The sales associates were great. The delivery guys were great. Everything else…read morewas inexcusably bad. Apparently our sales associate had accidently selected the wrong color for our couches originally, because their systems are a mess(we checked over the order form at the time, twice, but it did not specifically list the color, which is a ridiculous thing), so we quickly contacted them about the mistake after they were delivered. We were told it was not an unusual occurrence and that they would have them switched in a week and a half. This was very upsetting because we only went with them originally because they offered faster delivery than a different, cheaper, place. After us pushing, they got it bumped up a couple of days, but they certainly were not putting in any extra effort to try to make things right on their own. Us having to take more time off of work, for a second delivery, a week later, because of their mistake, should be a time when they apologize profusely, but they absolutely did not. When they finally got there, to deliver the correct color couches, the delivery guy realizes that one was extremely damaged, so then we were stuck waiting even longer and needing to take more time off, to finally get the right couch. When contacting customer service, they have been nothing but rude and incompetent. Another reviewer absolutely nailed it in saying that they treat you like a nuisance. We were told that they could not do a thing until the right couches were delivered, but even after they were finally delivered, over 3 weeks ago, they have been fully dodging and ignoring our calls(which they told us to make to them, so they could "make it right"). I wanted to love this store and had such high hopes, but this process was completely horrible and they have not offered us anything for the trouble, not so much as compassion. I would also suggest avoiding their outlet items even more because we were told to go ahead and use the wrong couches the whole time they were left at our house. We did not, but I'm sure other people do, with much less regard for them, than they would have for things they would be keeping.

ASK for Joe!! I left without buying anything as of now and I was there for over an hour and Joe…read morewas literally one of the most helpful, nicest, easy-going and not pushy sales people I've had the pleasure of dealing with. I was sitting on every chair and splaying myself across each couch to test the comfortability, he went back to the computer multiple times and checked many finance options for me. He is fantastic. And great selection of furniture. A little high priced on some things but it's a college town.

The owner is very nice and Gabby who works there and handles delivery is great ! Anyone who gave…read morethis store a one star needs to shop in California first so they know what rude really is . No one at this store is rude . They are very kind , and helpful. Will definitely buy more from them in the future .

We didn't buy anything here as they didn't have enough items in our style. Based on this I would…read morehave given them 3 stars since it's an average furniture store, but a star was knocked off due to the service. We arrived about 10 minutes before they closed just to do a quick browse for a TV stand. The clerk barely acknowledged us and as we were looking at the last room he was putting on his coat--sort of offering a non-verbal cue that it was time for us to leave. We may have found something that intrigued us, but we felt rushed and just left.