I am sitting here, furious at Sleep Number. My bed was to be--and was--delivered today. The delivery people were great. However, when I purchased my bed I was told that my sheets and mattress pad would be mailed to me. When I asked the delivery folks where my linens were, they called customer service who told them that they were received at the store--meaning I was given them at the store. In fact, I was not given these items at the store. So I called the store. I asked that the sheets and mattress pad be brought to me (after all, I just spent a fortune on this bed), and I was told that wasn't an option. The person on the phone said that she would have the salesperson who helped me call me when he gets to work tomorrow (note that I had planned to sleep in this bed tonight). Then I called the 800 customer service number and was told that they have to verify with the store that I didn't get my sheets and mattress pad (effectively suggesting that I am a liar and thief) and that it will be 24 to 48 hours before anyone will get back with me. So I guess no sleeping on this really expensive bed for at least the next few nights. The most awful and insulting customer experience ever--and I haven't even laid down on this bed yet. Imagine what it's going to be like if something goes wrong with this bed down the road. I am livid--I would avoid Sleep Number the company and the store on 281 north in San Antonio at all costs.
In response to the posting by Chris V, no assistance has been offered. I was given the number to the same customer service group that insulted me and offered no resolution other than to wait to hear back for 24-48 hours. Further, the hours for the customer service number are pretty limited as they are all within normal working hours. Sleep Number knows exactly who I am and how to get ahold of me (I just purchased a very expensive mattress from you), yet all they do is tell me to call the same customer service number that totally blew me off. There is no meaningful focus on customer service with this company. I also note his statement that this issue is not associated with the Sleep Number store at 281 North in San Antonio. I find that statement interesting in that the address for the business I bought my bed from is 22118 US Hwy 281, Suite 102, San Antonio Texas. I don't think there is another Sleep Number store in San Antonio off 281. So I have no idea what he is talking about. read more