I purchased my Temperpedic Pro Adapt in May. I absolutely love this mattress. I have the headboard…read morethat raises and it's helped me tremendously with my acid reflux. Customer service is perfect. The mattress was delivered on time by qualified people. The staff is outstanding and knowledgeable. Just ask for Rico Diaz. He's so awesome.

After receiving our adjustable bed frame the massage feature went out within three days. Very…read morefrustrating especially for the price. The warehouse tried to replace it with a damaged one which we declined. Then they finally replaced it and within three days the massage feature went out again! They then offered to replace it again and when the delivery came it had a hole in it too!! When told that we wanted an undamaged adjustable frame delivered this day we were basically told "too bad" We will never do business with mattress warehouse again and suggest No one does either. We did not expect so many issues especially when spending thousands of dollars for a bed.

Tammy, We wouldn't…read morebe reaching out to American mattress if we didn't have issue with this bed. These pictures can't accurately tell you how much the difference is and it is more than inch. I have flipped this mattress around frequently from the day I purchased it. One of the reason I purchased this mattress was because of ten year warranty. How can you go off of a picture to determine if it can be replaced?!? Clearly, if my back is having issue an I have been sleeping only on this mattress the mattress has a big dent that means the mattress needs to be exchange. I expect better costumer service from American Mattress. Not only have you not sent anyone to see how bad this mattress has gotten but presume it's only less than one inch when it is more. I will be writing horrible review and reporting how you Tammy have dismissed our request and had us retake the same pictures over again and not addressed our issues nor send anyone to look at our mattress. We will never purchase again from American mattress and will make it publicized on social media regarding how bad American mattress and their costumer service has been. - Unsatisfied customer

We were in desperate need of a mattress Ron was so helpful & patient! He had a everything we needed…read moredelivered the next day by 3! Thank you so much!!!

We have been customers for years and can't say enough great things. The customer service is second…read moreto none! Austen is absolutely wonderful! I would highly recommend City Wide Mattress!

They were honestly so nice and extremely helpful the whole time. They took our three beds with them…read morewithout any complaints, and it made the entire situation so much easier for us. It's rare to find people who go out of their way like that, but they really did. Everything felt calm, organized, and stress-free because of how willing they were to help. I'm genuinely thankful for how smooth everything went and how kind they were throughout the entire process.

Avoid this store at all costs. I placed an order for an 8 seat, 10 side pit sactional with 4…read morestorage seats. When my order arrived, it only contained covers for standard seats, rendering the storage seats/ottomans overpriced footrests. The first time I called the store to address the issue, "Bill" took my information and said a store manager would call me back in the morning. An hour later, I received a voicemail from Bill stating "I just realized that when the storage seat is being used as a seat not as an ottoman it's a standard seat cover that goes on it. It's only different if it's used as an ottoman and then it would be a different cover, so you're fine with the standard seat cover." I paid extra for storage seats/ottomans so that I could use them for storage, not so that I could have heavier than usual seat bases that cost more. Also, no manager ever called me back. I called the store today, and was informed by "Manny" that I would have to pay more for storage seat covers because they cost more than standard seat covers. I refuse to pay for employee error on a nearly $8k purchase. Thoroughly unimpressed.

If you go to this store, make sure you talk to Manny. He is very knowledgeable and patient. I can…read moretell from how fast he answered our questions that he pretty much knows everything about lovesac from heart. We haven't gotten our lovesac yet because we got custom covers (we didn't like the bumpy lines on the covers. So it will take 3-4 weeks and the covers are non-refundable. We understood and took the risk. A lot of people say they love their lovesac. When I search for top furniture company's love sac is usually on the top 5 list. Will update this review later when we get out lovesac. Not looking forward to putting the covers on but I hear using a steamer on the cover makes it easier to put on!

We had checked out the Oakbrook and Downers Grove stores and were looking to see additional pieces…read moreof a style we were looking at and an employee suggested the ride out to the Aurora location. We decided to take the trip and it was worth it. The Fox Vally location had the most patio future displays we'd seen and we quickly found the Gensun Grand Terrace set we were interested in. Soon after, Chris (store manager) came to answer questions for us and was very informative on the brand, including pros/cons and comparisons. His knowledge on Gensun alone sold us on the set; but his customer service working thru purchase and delivery were amazing. We had one smaller issue with delivery and he quickly offered a resolution. I would very highly recommend working with Chris at the Aurora store to anyone looking to upgrade their patio space.

Ordered stools that were supposed to take 8 weeks to be delivered. I checked in a few times before…read morethen and was told that they are still not in. After 10 weeks I asked that they reach out to the manufacturer. I was informed that the company did not receive the order. Absent my pestering, the product would never have been delivered. The 2nd order was expedited, but the process was sloppy. I won't shop at this location again. A good business would give consideration for the mistake. My consideration was a fast delivery the 2nd time. Not enough !