We had an excellent experience at Mattress Firm in Sarasota, thanks to Tony Brisco, the store…read moremanager. Tony was incredibly helpful, patient, and kind throughout the entire process. He took the time to understand the concerns of an elderly family member and treated him with genuine compassion and respect. From the very beginning, Tony repeatedly went above and beyond to address our concerns, rectify every issue that arose, and do everything within his power to help us through the process. When we needed to exchange the mattress, he handled everything seamlessly and never made us feel like we were inconveniencing him. His professionalism, patience, and dedication to making things right made all the difference. Outstanding customer service like Tony's is rare. We are incredibly grateful for his help and highly recommend both him and his team. I truly cannot recommend him and this location enough.

Do not buy anything from this store. My husband and I purchased a mattress from Brian and was…read moretalked into buying an adjustable frame. Brian mentioned to us multiple times that we could return the mattress within 120 days but never mentioned that this 1500 adjustable bed frame was not returnable. We tried it for 3 nights and didn't like it and were told that we couldn't return it. This was a scam. I also paid for delivery and set up and instead they left it in my driveway. Apparently the set up was not put in the system by Brian however it was paid for so not sure how that happened. They kindly refunded the $150 for that but now I am stuck with a 1500 frame that we don't want. Horrible customer service. There are plenty of other good mattress stores in Sarasota. I have 2 others to buy and I will never buy anything from Mattress Firm again and I will encourage everyone I know not to either.

Not only did I receive excellent service when I bought my mattress two years ago, but I also…read morereceived superb service two years later when I called for assistance! Not only did the owner, Sandy, remember me, but he arranged to have two of his service people come out to my house within the week and take care of the problem I was having! I didn't have a big problem, but it was so nice to have such a quick response from such a wonderful company! I was happy with my mattress before, but I am even happier with it now, and I am delighted with the service that I received from this company two years after I bought my original mattress! This is truly a great company to deal with!!! Thanks, Sandy!!

Let me tell you, from start to finish, Sandy has been fantastic to deal with. There are many models…read moreto try in the showroom. He encourages you to lie in them, on your back , on your side etc. We purchased a split head, not to be confused with a split king. It is wonderful. Best night sleep you can get. Many people we know recommend them and we are not disappointed. We shopped many mattress stores. This is the best value. We also got a mechanical base. They are extremely competitive. Make sure you are shopping for comparable models. On top of this you can actually watch them make the mattresses. Highly recommend!!!!

Preston was incredibly helpful with finding my mother the best mattress for her and helping her…read morethrough the whole process. He took his time to understand what she was looking for and didn't try to upsell us. Offered extra discounts wherever he could. And when delivery was running a little late, he tracked it for her and called her back with accurate delivery information when she explained she wasn't tech savvy enough to check online herself. Outstanding customer service! This is the place to take your older family members for the kind of respectful and patient treatment you want them to have.

This store has New and slightly used mattresses (clearance with big discounts). Their Showroom is…read morebig and has a lot of choices. I saw Tempur Pedic, Purple, Serta, Sealy Posturpedic, Beautyrest, Stearns & Foster and Sleepy's. I had a pillow fitting, bought sheets and a mattress protector too. It's a one stop shopping store for luxury or inexpensive mattress choices!

I stopped awhile back & the salesman Scott's tactic & demeanor was a turnoff. He was super pushy,…read more"it was a deal you couldn't resist, and is a today only deal." He made a snarky comment when I said I'd have to come back with my partner so he can try it before I make the purchase. (I even said I would make sure he got the commission). He kept pushing; I said, "I'm not going to make a $5k+ purchase without my partner at least lying on it." It seemed all about the sale not the customer's needs. I had full intentions of coming back the next day. At the end of the evening he texts, "Take care. I tried to save yall a good deal of money." It felt like the used car dealership of the mattress world.

Steve was superb guides us with his expertise in choosing a mattress to fit in a Murphy bed…read more He guides us by explaining the differences between the mattress and choosing the correct one since the mattress is stored upright.

Bought 2 twin mattress sets today. Robin was fantastic. Had tried to buy mattresses across 70 in…read morethe ranch lake shopping center...terrible service. As soon as we walked in, we were personally greeted and met at the door. The other place, the lady never bothered to get up. Robin pointed us to the perfect set for our needs and set up delivery for the next day. Great experience.

From the owner: Locally Owned with National Buying Power. With over 25 years experience in the bedding business.read more

Good people, great service, wide selection, quick response and delivery. Everything a store should…read morebe.

What a wonderful business! Zack and his family are so nice not pushy at all ! They Really want you…read moreto make a good pick of a mattress I thought I would have wanted a firm mattress so I picked one king and 2 queens firm for my new home and after 3 nights of terrible sleep I called and told Zack my problem They had no problem with me exchanging them all .. I went in picked a softer mattress and now I sleep like a baby! So comfy! Feels like a hotel mattress They came and swapped them out That very day! So pleasant to deal with and I will be telling anyone I know about this place !

I am so impressed with this company. The last thing I wanted to do is shop for a new mattress. We…read morestopped by the store in UTC and I was pleasantly surprised when we walked in the store. We were greeted by a very knowledgeable sales person who made us feel completely comfortable. We ended up buying a Temperpedic with all of the bells and whistles. Not expecting that I would have a mattress issue with this new bed I placed a call to the store and they are now sending a new mattress no questions asked. They only said you've got to be happy with your new mattress. I'm super impressed and wanted to share my experience!

Cheapest option in town. Very friendly and helpful staff…read more Delivered new bed frame and mattress right to our door for considerably less than competitors. Very happy with the purchase. Def recommend.

Went to Tamiami showroom Monday and met "salesman" Kyle. I Inquired about a King Koil mattress. He…read moresaid he'd get back to me. He never did, I called him today and asked him why not, he said, "the mattress you wanted isn't on the website". I said "ok, is that it? I came in, looking for a mattress, and you didn't even get back to me. I'm obviously interested in buying a mattress, wouldn't you want to sell me one?" I told him we were looking at Macys but would rather buy local, which is another great reason we would prefer to shop at Mattress Home. Kyle could not have been less interested. At the end of our conversation I said , "so, that's it? Thanks for your help" and he said "you're welcome" !! loll ...too much.

I've never understood buying a mattress online without testing it in a showroom. I went to Mattress…read moreHome and did just that before making my selection. The bed arrived, good delivery. I was miserable the first night. The mattress was so hard all I did was toss and turn. It didn't feel anything like what I had tried in the showroom. I went back to the store the next day, was asked if I was sure I didn't want to break it in during the 30 day trial period but could not imagine enduring more sleepless nights. I retried the showroom bed I had purchased- it had much more 'give' than mine at home. When I asked about it, I was told it was much more 'worn in' as a showroom sample. Somehow that fact was never mentioned by the salesperson. I ended up exchanging my bed for a much more expensive mattress that I'm now happy with EXCEPT for the fact that they also charged me $150 to restock the first mattress. Quite a business model the way they up sell you and charge after selling you something that is not fairly represented in their showroom. Since they were already delivering the new, more expensive mattress, $150 seems high to cover their restocking fees. DO NOT BUY HERE. I will never go in there again. Hope you are saved from my mistake.

I was taking a stroll through the mall and noticed this neat emporium of massage chairs…read more I noticed they had a free chair massage demo and that hooked me in. The demo itself was pleasant anr left me wanting more. The sales rep her was helpful and friendly.

From the owner: Be prepared to step into our world of warmth and tranquility, where your comfort is our top…read morepriority, right here in Sarasota, FL. Our showroom will beckon you with open arms, inviting you to experience the epitome of relaxation and indulgence. Here, you'll find a haven designed to embrace your senses and make you feel right at home.