Wow. Even though I discussed the pickup of my old mattress and box spring, learning how SC recycles as much material as they can, somehow, human error I expect, my bill was not tagged to remove old stuff. This is a simple and honest mistake
What is pathetic is that neither the staff at the store nor S.C. customer service could offer any attempt to help resolve the issue. Both parties simply made reference to policy. The CS representative on the phone even acknowledged that she was showing me no empathy for my situation. What triggered my exasperation was that the delivery guys could not even carry the old stuff back downstairs. It seems I now have to wrestle this stuff down the stairs, lash it to the roof of my car and take it to the dump myself. There is one box and mattress which S.C. won't recycle.
Thanks Sleep Country. read more