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    EQ3 Burlington

    2.3 (3 reviews)
    Open • 10:00 am - 6:00 pm

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    Mobilia - deep gouges in the floor

    Mobilia

    1.5(11 reviews)
    0.1 km

    We invested in a modular sofa from Mobilia and were strongly encouraged to buy the Zuchora 5-year…read moreinsurance "so everything would be covered." That turned out to be one of the biggest mistakes of this entire purchase. Two years later, we finally had an issue with the sofa. What followed was almost a full year of frustration, delays, and total lack of communication. We had multiple people come through our home to "fix" the problem--none of them successful--and most of the time we were left emailing repeatedly with no response unless we chased them down. Eventually, after months of back-and-forth, we were told we could get a replacement piece and were given a strict deadline to go choose it. So we drove to the Mobilia Burlington location, spent yet another hour of our weekend filling out their paperwork and selecting the replacement. We were told they would call us when the piece arrived. They never did. After waiting over a month, I called them myself, only to be spoken to by a dismissive employee who asked why I hadn't called sooner, because apparently the piece had been sitting there "for some time." No call. No email. Nothing. When I finally went to pick it up--after arranging my day around their timeline--I was told I needed to pay over $800 because they had "no record" of our replacement request or any of the paperwork we completed. Hours of my time were wasted for absolutely nothing. At this point, I genuinely cannot recommend Mobilia to anyone. The communication is disorganized, the insurance process is exhausting and unhelpful, and the customer service leaves you feeling like you're the one at fault for their lack of follow-through. What was supposed to be a simple warranty claim turned into a year-long ordeal that cost us time, patience, and trust. If you're considering buying furniture here--especially if they push the insurance--think twice.

    Damaged sofa damaged hard wood floors…read more Mobilia in Burlington ON After paying for our sofa and then finding the sofa it on sale later for $1000 less ( that they promised they would let us know of course ) they were very reluctant to adjust the price. On delivery the delivery men broke one of the legs didn't tell us and proceeded to drag in on our floor gouging out a chunk of more than 3 planks of flooring. There was also a massive grease stain and indentation in the sofa leather padding we've heard nothing from them for more than 3 weeks now. they do not respond well and I would never go to this store again

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    Mobilia - Greasy oil on the leather seats and indentations in the Leather grain

    Greasy oil on the leather seats and indentations in the Leather grain

    Mobilia - Greasy oil on the leather seats and indentations in the Leather grain

    Greasy oil on the leather seats and indentations in the Leather grain

    Mobilia - Deep gouges in the floor

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    Deep gouges in the floor

    EQ3 Burlington - furniture - Updated September 2026

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