Communication before the tour was always prompt and professional. Tracy was very clear, so I didn't…read morehave to go back over the same ground over and over (which is a pet peeve). Payment was simple. Sometimes it can be a hassle when you're touring overseas, but that was easy peasy. Our guide was Derek Giles. He was a perfect match for our group- professional, down to earth, and easy going. I've worked with some who are a bit pushy, egotistical, or too regimented. Derek was delightful. We did have some unforeseen and avoidable problems, but you know what? Stuff happens. It was all handled quickly and without a lot of fuss. The show went on and we had a fabulous time. It means a lot to know you're in good hands. Derek introduced us to a lot of local customs and hideouts that we wouldn't have known about without his suggestion - including imbibing on a wee dram of 12 year old scotch and dinner on the wharf in Oban that was to DIE for. Yum, yum. I'm missing Scotland already and would recommend you see it with Scottish Terrier Tours.

Ian and I decided to do a last minute holiday and Ian had been searching the net on the Thomas Cook…read morewebsite and he suggested Lanzarote again, which I happily agree with. We wanted to see if it would be cheaper or not to book online or through the travel agent. We'd already booked through the agent two years previously and were absolutely delighted with our holiday hence us going back. Ian had noted all costs to compare with what the agent would calculate. It pretty much matched and they gave us a small discount as we choose to come in. Bonus! The holiday did unfortunately cost us a bit more than we hoped and this mostly due to flying from Manchester as there was no flights from Glasgow, which we already knew from checking the website. The staff are always friendly with great banter. There's just something about booking a holiday with someone who knows what they're doing. Yes it maybe works out cheaper sometimes doing it yourself online but when you're forking out a bit of money I like to make sure I'm doing it right. You also get a small discount on exchanging your money too. It feels you can get it all sorted all under one roof and feel it's all in hand so you can concentrate on the big pack. It was again a fantastic holiday and would use Thomas Cook again.

I popped in here today on my way home from a lunch date with the boyfriend. We're planning a bit…read moreof a getaway for his birthday and I wanted to get some ideas of costs and such for the time we want to be away. Not having ever used this sort of service before, I wasn't sure what to expect, but I was kinda hoping to get a little bit more help than I actually did. When I walked in, there was a massive queue for travel money and a handful of service associates either helping people, answering phone calls, or waiting for people to come in with questions, like moi. I was flagged down and asked to come over to discuss travel plans with her. Having already researched a ton of stuff at home with the boyfriend, I thought Thomas Cook had some special portal where they got all their special travel deals from. My boyfriend and his mates went away earlier this year and were able to get some crackin' deals from Thomas Cook. I wouldn't have such luck. The service associate proceeded to open up google and basically do the same search for flights that I did. After realising she wasn't going to be able to get me a good deal because apparently there are no direct flights where I want to go, she proceeded in trying to get me to change my destination all together and then suggested a coach trip which would be two times the length of the current trip we want to take. Even though I specifically told her I was just shopping around for deals and would be taking any information gathered home to chat it over with the boyfriend, she was really interested in me booking something right then and there. Nah. Anyway, I told her thanks anyway, but none of the info she gave me was anything more than what I was finding in the comfort of my own home on my own PC. She was polite enough and said to go home, speak to the boyfriend and come back and see her when we decided what to do. OK, sure.

A last minute booking on the Thames cruise aboard the Waverley. What a magnificent sight was this…read morepaddle steamer berthed by Tower Bridge. Quick cup of coffee, as we were early, before boarding. Even though there 'seemed' a load of people, space was no problem. Plenty of places to sit either on deck or below. The experience started at 9.30 am. As a tug turned this great steamer around and then we were off. Can't beat seeing that great London Tower Bridge being raised. Passing underneath with a courteous blast to say thank you. The trip along the Thames was so interesting and supplemented by the descriptions and interesting facts across the ships speakers. Arrived, dead on time, at 1.30 at Southend pier for our break before returning. Bars and dining rooms were always busy but never a long wait. Why rush anyway. Interesting, as the sun went down, to see the lights along the river. A river I was bought up along all my life and the changes are outstanding. The finale, a lit up Tower Bridge opening. A fantastic day out. Looking forward to seeing The Waverley next year for another, maybe different, cruise. Finally, Thank you to the Captain and all his crew. Everyone worked so hard to make our day special.

ABANDONED. DANGEROUS COMPANY!…read more 70 people including elderly, disabled and children abandoned in Minehead after an organised trip off the boat. All left for over 2 hours with no contact from the boat after a coach failed to pick everyone up. We're then left to find own way back to Penarth from Minehead at own cost. Absolutely disgusting, traumatising and dangerous. This company should not be allowed to run! Do not book!

We had a short walk along Loch Lomond and even though it was overcast and misting it was…read moreabsolutely gorgeous. I would have loved more time here l. Parking lot was easy and restrooms were clean.

I took a wonderful boat ride today. The scenery was beautiful. The air was cool and crisp. I was…read moreeven able to meditate. But, I never actually saw the Loch Ness monster.

I have been in one of their Limo, But not moving to anywhere, just stayed in one place!…read more And my word, it is very clean, and even posh!!! Also, the owner of the company had used to be my neighbour before, so he have a nice fleet of cars, and sometimes he park the car at his home driveway. So I do enjoy seeing the different cars every-time, and sometimes he lets me to have a look inside each of the cars every-time. Some cars are quite old, but quite well looked after.

It's quite a drive up some fairly narrow roads with passing places and you could be forgiven for…read morethinking you've taken a wrong turning. Once you get there you are treated to some fantastic views and peace and quiet. There is the hen harrier camera to watch the nesting site and is a good base to explore the Lochwinnoch hills. Friendly guides/ rangers on hand.

I was here on one of the few nice days of the summer and it was lovely. Lots of parking. There are…read moreloads of ducks and swans to feed and there is a really nice path way for a walk. Thers a coffee shop and gift shop which are great and agreat variety of water sports.

For many years, this travel agents has amused passersby with a large cardboard cut out of a bunch…read moreof men, half in suits and half in Hawaiian shorts. That is sadly gone now, although the shop has never quite shaken off the old fashioned, slightly yellowing appeal. Experts in package holidays, and longer flights, this is not a bucket shop- despite its proximity to the University, and offers a fairly broad range of deals: the staff don't have the same enthusiasm as the more informal shops, but are linked to major holiday companies. A good place for capturing a longer break, or arranging travel to exotic climes, this is a fixture on the Great Western Road and one to find a good family package.

Definitely, something of an institution this travel agents has been here for years. It may be…read moreyellowing, it may not look bright eyed and bushy tailed but it has some sort of old school charm about it. It's very lived in and homely (in the I'm too busy to clean my windows kind of way). I've never noticed it being particularly busy, or busy at all really, but it must keep business ticking over considering how long it's been here. This is not surprising given that the staff are very friendly, helpful and genuinely know their stuff. None of this - yes, one moment..I think it's close to...oh wait no - while they click away on computers or frantically flick through brochures. Instead of acquiring the same information you could have from reading their brochures you feel that the staff genuinely know what they are talking about. Always a major plus, in today's travel agent world. Plus, don't fall into the student 'honey trap', they cater for all folks and have good up-to-date knowledge about longer holidays, further afield places and long haul flights. They are also affiliated with bigger companies so can offer a range of good deals which won't break the bank. Perfect. If only they still had the cardboard cutout men in the window...

I ended up here by accident when hopping on the wrong train whilst their doors were closing - damn…read moremy eagerness to be on the move! It's a central station - opposite the Playdrome and a 5 minute walk from Clydebank Shopping Centre, and is right beside the bus station - which is handy when you need to get someplace else quick. The station itself is busy and has good areas to shelter in from the rain and cold. Not bad.

Clydebank doesn't have as many trains as its sister station Singer, but it does provide a quicker…read moreroute to Glasgow, passing through Yoker, Garscadden, Scotstounhill and Jordanhill before Hyndland. It's convenient for buses, the newsagent and the shopping centre. Unlike Singer, it has wheelchair access. A disgusting story; years ago, while waiting for a bus at night, I stared into the wall underneath Clydebank Train Station. As my eyes adjusted to the darkness, I saw tons of rats scurrying inbetween the bricks, their tails waggling and noses twitching. I continued to stare, mesmerised. It was like looking at one of those Magic Eye pictures when you realise there has been something jumping out at you all along.