I don't write reviews often but I felt I had to for NE Tile Installation. My husband and I just…read moremoved into our new home and the first project on the list was a new kitchen backsplash to fix what appeared to be a DIY job. I reached out to 4 installers (3 others recommended by tile shop) and Gabriel was the first to reply. Throughout the entire process he was quick to respond to my emails and very helpful. Gabriel's quote was also the most competitive of the 4! Gabriel arrived on the day of installation and immediately realized the wall was not level and flush against counter. He applied a thin-set and was able to get his team out there the next day to complete the actual install. They were quick, professional and did a fantastic job! I look forward to working with NE tile installation for future projects.

We were in a pickle after our original kitchen backsplash tile installer had a schedule conflict &…read morewe needed a quick replacement. Luckily, Gabriel from New England Tile Installation responded to our quote request within minutes - and has been super responsive & professional all the way through. He & his team did a great job - tackling some issues unique to our slightly funky 1910 house. Quality work - excellent customer service. Highly recommended.

We cannot not say enough good things about Vanessa's work. We wanted to do a thorough clean of…read morefloors and tile before moving into an older but well cared for home. The prior owner had left the place clean, but only after Vanessa's hard work did it feel and smell clean. She is a perfectionist and we would not hesitate to use her service again.

BEEARE of TMS (Too Much Stealing)!! I am a previous client…read moreand their cleaning staff have stolen expensive items from my home! DI NOT ALLOW THEM INTO YOUR HOME!! I am still trying to get reimbursed for the stolen items. I'm trying hard to avoid police involvement. PROTECT your bank account information from these people!! Hector Quinone....NO NEED TO HIDE!!!

I've used TMS three times now. The first time was to do a deep clean of my kitchen, and then my…read morebasement, and more recently a clean of my house in preparation to get it ready to list on the market. They always do great work!! And I highly recommend! The two employees that came to my house this week were very thorough and went above and beyond my expectations. I will call them again and again!

They do a good job! Their customer service is fantastic. I would recommend them to you.read more

I am writing to formally express my extreme dissatisfaction with the recent experience I had with…read moreyour company. Having flipped houses and worked in construction myself, I understand the industry, and I found the transparency, clarity, and honesty of your services to be severely compromised. This company preys on people's nostalgia for history and then overcharges regardless of the work is specialty or not. Looks like most of there projects are for people who don't mind paying 5-10K over typical rates. Specifically, I am concerned about the following issues: - Inconsistent Communication: Brad shrugged off my inquiries and provided excuses that contradicted what the foreman told me on-site. Furthermore, while Brad claimed a rotted area in the 1700s portion of the building was worth saving, your team did not even work on it, focusing instead on basic framing and sill work. - Pricing and Vague Quoting: The quote was both vague and misleading. Charging $34,000 for 36 feet of sill work--while leaving the area without a wall or floor and charging $4,000 for jack stands--is an exorbitant rate. Additionally, I was quoted an extra $15,000 for just 150 square feet of floor and wall framing. - Technical Integrity: Despite being told the work was structurally sound and that certain rotted areas were "temporary," I personally opened the wall to find that the framing attached to your custom L-brackets was completely rotted. The workers on-site appeared unable to answer basic questions regarding the degree of rot. - Unprofessional Conduct: On one occasion while I was not home, CJ entered my house unannounced while my wife was home alone without knocking. This is entirely inappropriate and lacks basic manners. It appears your company prioritizes profit over professional standards and remedial work quality. This has been the worst experience I have had with a contractor to date. I am disappointed that a firm specializing in historic structures would operate with such a lack of transparency. I'll take Mom and Pop operations any day over the crew who all drive $100,000 trucks, have 3 foreman and clearly hire inexperienced demo guys who won't answer basic questions and prop up rotten boards without opening the wall to check the condition of framing. Oh last thing; he never finished, CJ told me some structural 'cleats' were included in the first estimate and later when it wasn't done Brad said it wasn't included. He clearly fleeced me like he does the rich people who are too wealthy to notice. These guys do great work if you don't mind paying 10K over market. To boot daily and when they were done they left debris everywhere, AFTER Brad told me they clean to perfection. A liar with poor customer service skills unless you open your wallet blindly Also they charge for their commute, which is nuts

Professional, fair price, excellent work. I received a clear written estimate and a date the work…read morewas to be done and it was done exactly as quoted. The owner was friendly and answered all of my questions clearly. My 1855 barn is structurally safe again due to their work. Highly recommend.

Warning: If you ask for a quote through Yelp, you will be incredibly disappointed/shocked/angry. I…read morelearned the incredible hard way that Yelp is tied to ChemDrys corporate office, not this location directly. Therefore my quote for work was about 1/2 of what it ended up costing me and that was with a 20% discount for having the house empty. They operate on a $0.54 per sqft price (as of 8/23/19) not on a $60.00 per room price that Yelp quotes you back. 2 sets of stairs ran me $96.00. They are very thorough and laser measure every sqft to get you the accurate total. Do yourself a favor and call this place direct and have a good ballpark of your needed sqft of cleaning. Overall, after I let the frustration of having a bill twice as large as I expected, they did a good job. They only ran a 1 person crew which, when I have used other companies they had multiple people tackle the job. 1500 sqft took about 3 hours to complete.

I am very impressed with their customer service. I recently hired Colonial to clean a sectional…read morethat had some stains because kids... The first technician was very thorough but after he left and the couch dried, some of the stains reappeared. The company immediately called me to get feedback and after hearing that I was not satisfied, they offered to have someone come back immediately to re-clean the couch at no additional cost. The second technician was just as thorough and explained that the particular stain I was concerned about may not come out because it was a water based stain and had set for so long. However, after the couch dried this time, the stain was completely gone. When the company says satisfaction guaranteed, they truly mean it. I found them to be very prompt, professional and skilled. Would definitely recommend.

I came home from a trip to Canada to find that a pipe in my kitchen ceiling had burst and wrecked…read morethe place. The plumbers I called recommended Tom. He and his team did an AMAZING job. They handled everything - taking down the busted ceiling, repairing the pipe, replacing the electrical, putting up the new ceiling. Excellent communication through the whole process. Walked me through what I needed to do with my insurance company. It's a bummer that my kitchen got wrecked because of a 50+ year old pipe, but if it was going to happen, I am glad that Tom and his team were there to get things back to normal. I could not be happier. Great guys. If anything goes wrong at my place again, they'll be the first ones I call.

Had a drain stack leaking in a 3 family that I was ready to put on the market. They came in and…read morecleaned out the wet, set up dryers & opened walls on 3 floors for the plumbers to access pipe break. They replaced floors, ceilings, vanities & painted in 3 weeks. Everything was freshly sanitized for the open house & it sold.Tom facilitated the insurance claim approvals to keep the project moving. Highly recommend Northeast Water Remediation.