HORRIBLE, NEVER PICK THIS COMPANY FOR YOUR MOVE. I wish I could give negative stars, but Yelp…read moreforces me to give 1. My parents used this company for their move from Columbus. They were to get a 24 ft truck and instead, 2 16 ft trucks arrived. The movers reassured them that the items they packed would be sure to fit in a 24 ft truck. Alas, AFTER the trucks arrived in Indy, my dad got a call that their items would not all fit and asked him what things they could remove to donate. My dad had to then decide on a few things and agreed to get rid of a bookshelf, 2 chairs, and a long ladder, that he was hoping to keep, but had no choice since the truck was already in Indy. They also forced him to pay an additional $900 to keep other times that weren't going to fit, but he didn't want to give away. If he had wanted to keep all of his items, then he would have had to pay an additional $1500. If they had originally showed up in Columbus with the correct sized truck, all of this could have been avoided. The move story gets worse. When their items arrived at their new home a few weeks later, over $3000 worth of items were missing that they never consented to them throwing out, including two coffee tables, a queen bed, 4 chairs, and other boxes of items. Some items have been in the family for many decades and we will never get them back. My dad has sent multiple emails but still hasn't heard back. Very disappointing and made an emotional move even more heartbreaking. Edited to respond to your comment: Of course you don't have an account with my name, my parents used your company. My dad's initials are QJ and he emailed already. He finally got a response today that offered him a Goodwill receipt and that's it. Horrible.

I had them remove a bed at one location and a bunch of moving boxes at another. They were on time…read moreand fast.

This was a very efficient and well done move. The movers were on time, polite and took care with…read morethe furniture they were moving.

Had a great experience with them, they communicated well and were patient with me dealing with my…read moreex husband. Jonny was efficient and helpful and responded to all my needs. I will definitely be reaching out to them again when I move!

I moved from Indy to SoCal, and this was my first big move. When I knew I'd be moving cross…read morecountry, I was faced with a barrage of moving options, all of which were quite expensive. However, I kept getting ads for U-Pack and decided to get a quote. TLDR - I am SO happy I went with this service as the process was transparent, simple, and convenient. I had about a studio apartment's worth of furniture in a 5x10 storage unit. The U-Pack team in Indy helped accommodate me and where the cube could be placed at my storage facility. The person who dropped off the cube was communicative, clear, and provided helpful advice for packing. One thing I did not realize I would need is LOTS of bungee cords and ratchet straps to hold things down, so be sure to have plenty on hand before your cube arrives. During the move, I checked the "moving dashboard" (the online portal that includes all the details of your move) religiously. It always had up-to-date information about where my cube was, which helped ease my anxiety about the move progress. My cube was picked up on a Wednesday in Indiana, and arrived the next Friday morning in California, which was right in the middle of my estimated time block (which was 5-7 business days). The movers who dropped it off were equally courteous and helpful, as I was putting my cube on the street. If you are moving to a city/area without a driveway, be sure to get all of the proper legal clearance to park your cube. I applied for a temporary no-parking permit for week to accommodate the cube if it arrived early or late. Some other tips: I cannot overstate how important it is to CALL the U-Pack customer service line for a quote/arrangements, as the online quote tool will shoot way above what your actual price will be. Secondly, the online dashboard and the ability to change details about your move online is very convenient and useful. I changed the drop-off time several times and it was always updated instantaneously. All in all, this service was seamless and helped me as a first time mover, and everyone from on-the-phone customer service reps to ABF Freight movers were exceptionally kind and helpful. I will absolutely use this service again and recommend to all.

I have researched for quite some time the best approach that is reliable and cost effective for my…read moreout of state move. Moving van line companies ( the licensed ones) can cost minimum $1,500-on up. They have people that will break down ore furniture and pack for u too. PODS more known across the board are expensive. PACKRAT their containers are twice the size of RE-LOCUBES and u can keep them for up to a month to load or unload are more. I would maybe consider them if I had a lot to more things than what was in my 1bedroom apartment. I had to use 2 relocubes for a one bedroom apartment. These cubes are inexpensive. All you need is to pack it yourself and put locks on them. (2 per cube) you have 2 days to unload. I'm in an apartment complex and had people I hired to unload so if I call same day .. they will pick cubes up next day to get them out of the way. I stored them for about s year due to not knowing where I was moving so each pod was about $150/ month to store if you need more time to find a place! I'm super pleased with them and highly recommend!!

We scheduled our move at least a week ahead of time. They called Friday to confirm, and on Monday…read more(day of the move) we were told it would be in the afternoon, after 1pm. We went to the storage unit at 1pm and waited for a half hour, then called to check on the time. We were then told it would be 3pm before they could get there. I then called at 3:30, at which time, they cancelled and shifted us to Tuesday after 1pm. On Tuesday, I called them at 2pm when I hadn't heard anything and was told they would have to cancel again. The planning and communication of this company is atrocious or nonexistent. I had to call another moving company and pay twice as much, but we got same day and prompt service.

Never again. Never use for art shipping. I asked them to build me a crate and they tapped 2…read morecardboard boxes together and stuffed them with newsprint....? Hardly a crate and it's the most asinine creation I have ever laid eyes upon. I've saved the best part for last. I get an email from honeymoon with a sad face in the subject. They said sorry for the misinformation but fedex was $1,700 more than expected. They said they quoted the shipping standard FedEx not FedEx freight. Ok I'm sorry you made that mistake but why are you emailing me about it.

I hired the company to move our belongings intstorage. They did not have regard for our…read morebelongings. I provided heavy blankets to cover the furniture ,they did not use them. My furniture was scratched and damaged. They was no order to putting the furniture in storage unit. It literally looked like they threw it in. With a large space in the middle.The owner tried to impress with the clients he served ,maybe get should have worked on organizational skills.

Gary's Movers was a reputable outfit at one time. It's not anymore. Save your time, money and…read morefrustration. The new ownership is incompetent to the point of theft. I hired Gary's Movers, only two guys showed up(the owner plus one other person for help). The helper was awesome and did all the work while the owner waddled around doing nothing but talking, criticizing and taking off his shirt to show my wife the scars of his most recent hernia surgeries...yes, this happened. It cost me $1,000.00 for this incompetence. Don't make the same mistake I did.