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    BestMind Behavioral Health

    BestMind Behavioral Health

    (2 reviews)

    I was recommended TMS by my psychiatrist since I have treatment resistant depression. After…read morecontacting BestMind and talking to an associate about my private medical background, they assured me, they thought that my insurance would cover treatment. I was then required to have an appointment with a doctor before they would send in a pre-authorization. In my appointment with Adara Lanning, she also assured me she thought I would qualify for my insurance to cover the TMS and the next steps were to put together a pre-authorization packet. I was then sent a text from an associate verifying that they were putting together a pre-authorization packet and it should take about 7 to 14 days. I then heard nothing for a month and had to reach out. It took days for anyone to get back to me at which time I was told that the pre-authorization team didn't think that I would get authorize so did not put together a pre-authorization packet and never sent anything to my insurance company. I'm not sure why their internal team was making the decision!? I'm not sure why that decision was not communicated to me and I was waiting around, thinking that I was gonna get help with my depression. I think it's absolutely disgusting that this company preys on people that are struggling. I added screen shots of the texts I received.

    It has legitimately been one of the worst days of my life. I was hopeful that this clinic would be…read moreable to help me deal with my PTSD, depression and low self worth, in part due to a recent autism diagnosis. Instead the interactions have me completely disregulated, and I don't understand why or how it happened. The people who work here accused me of smoking Marijuana or vaping in their office. I'm outraged by the accusation. Even after I told them multiple times it 100% wasn't me, I got a lecture about how their air circulation system works. They pressured me to admit something I didn't do while I was under and coming out of a ketamine induced state, and it was highly traumatic. Now they're accusing me of driving home on my own when I have proof I didn't. They told police I committed felony DUI. My friend who picked me up is also bald with a beard and glasses, and we sat in front of the clinic in his car (me in the passenger seat) for several minutes while I told him the ridiculous story. I am contacting the OHA. Timeline: April 15 1:20pm: call with provider 2:18pm Lyft picks me up 2:33pm Lyft dropoff 2:40pm appointment and paperwork 3ish nurse Peter administers dose 3:05: Peter administers second dose 3:50: Peter comes in to take my blood pressure 4:00 Peter comes in and asks me if I'm smoking marijuana 4:36 My ride messages me that he's close but can't find suite F, and I tell him it's around back 4:40 I walk out to the front desk to tell them my ride is here. 4:43 Nurse says she needs to check my blood pressure. Then she begins to lecture me about smoking marijuana in the office. I immediately ask for a supervisor. Manager comes out and explains how their AC works. I tell her she can save her breath and I start emptying out my pockets. 4:44 I explain how unprofessional and rude they're being. I didn't yell or scream 4:45 I walk out in a huff and get in my ride's passenger seat, directly in front of the facility front door. April16 1:20pm the next day, Peter calls, voice quivering, to let me know that they are canceling my medication because I drove myself home. I immediately exclaim "Whoa, whoa, whoa". Peter talks over me. I begin to explain I have proof I didn't drive, which you, reader, can see for yourself posted below. Then he hangs up. 1:30 I call and ask to speak to management wanting to show them my proof that there's been a mistake. Manager dodges me as I call repeatedly to prove my innocence. I tell them I'm heading up there and will be there in 15 minutes. The operator tells me: You have every right to do that, we don't appreciate your threats. I tell her I have proof on my phone that someone is lying about me, and walking into a doctor's office to show them pictures is not a threat 2:00pm I arrive and there are 8 police on scene. I approach and let them search me so everyone can see I'm not a threat, just a guy with some screenshots. The police tell me the people in the office aren't interested in seeing them, and told me to leave and never return or call back under threat of arrest. April 17: They send a letter (posted below) in a certified envelope from Stacy Kendall, the Office Manager. The letter offers me provisional care for 30 days, which I cannot schedule without being arrested. The letter is dated April 11. How could the letter be written on April 11 when the appointment was on April 15? It appears they are worried this could be patient abandonment and Stacy Kendall fudged the date to try to cover it up. More than Shady. Now they're dragging their feet returning or disposing the meds in my name at their clinic. They waited 10 days after firing me to have their Disposal Company send them a box that's going to take seven business days for them to receive. I can't get my treatment anywhere else because BestMind has not returned the meds in my name. I've had to cancel an additional weeks worth of treatment at another clinic. This Clinic abandoned me and left me in crisis. DO NOT COME HERE NO MATTER What. Go to EVOLVE Health.

    Amy W. Stoeber PhD

    Amy W. Stoeber PhD

    (3 reviews)

    I took my daughter to see Amy Stoeber on the recommendation of Marylhurst Early Education Childhood…read moreCenter's administator, Sheila. I did know that Amy sat on the school's board. Amy said she would work with a sliding scale fee. She never did. In fact, she charged full price while taking my insurance. She also stated that she confirmed appointments on my machine (which I verified that she didn't) and when I did not pay for those missed appointments due to her lack of truthfulness upfront, she ended up filing a lawsuit when I was out of town dealing with my father's death. I didn't get the notice of the court date until it was past the deadline to defend my case. So by law I am forced to pay for her filing fees, her negligence, her untruthfulness and her lack of honesty. She appears to be genuine, caring and knowledgeable. When what she does is charge full price over $125/hour to play dolls with my child on the floor. The one good piece of advice I received was to sit and play with my daughter like she does. She gets one star for that. In this time of economic hardship for everyone, Amy Stoeber, someone who should be principled in ethics working with clients, not against them, ought to understand when claiming that she would use a sliding scale, should follow through. I can only wish her the best ahead. This summer I spent with my daughters and dealt with the wreckage of my passing father's life. What a life we all lead.

    I attended one of Dr Amy's parent trainings at Tualatin High. She was incredible. Dynamite…read morepresenter. I'd recommend her trainings to anyone!

    Skycloud - c_and_mh - Updated May 2026

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