The casino at the bottom of the Sky tower…read more It was a pretty good size casino too! It had a good selection of games and restaurants too. I came just in time for high speed Bingo. They had a daily Bingo game at 9am with good prizes and some money for charity. I definitely recommend this casino. I didn't feel too bad losing here!

This is a review for the Poker room only…read more I showed up to play in the afternoon, but it's not open until 5 :( You have to walk up stairs to get to the room. I got there about 5:30 and there was 1 table and a waitlist. They opened a second table within 15 minutes, but there didn't seem to be organization over the list. They seated some people who just walked up before people who were on the list, but we were all seated. No free drinks, but there's a bar in the room. It's a somewhat small room. They were running 1/3 turbo.

I chose this hotel based on the price, the location, and the availability (room-wise). We were a…read morecouple on our first trip to NZ. We planned our stay from March 26th to April 9th (14 nights). The "Premium" King Room was available without an increase to our original package. We also looked at the restaurants, shopping, things to see and do, transportation, and walkability within the hotel and its surrounding area. Our flight arrived early in the morning (5 am), so our room wasn't available when we got to the hotel, but they checked us in, offered to store our luggage, and took our cell number just in case it was ready earlier than scheduled. We knew there were restaurants in the hotel, so we walked around to get some breakfast. We also stopped by a couple of gift shops on the way to and from breakfast. After a while, we went back to the hotel lobby, and we were informed that our room was ready (early) and that they already had a porter deliver our luggage inside our room. The lobby, elevator, halls, and rooms were all clean. In fact, we constantly saw workers cleaning during our entire stay. They were always checking in on us as we passed by, asking if we needed anything. We asked for toilet paper and new towels twice, and had them change the bedding and vacuum once during our stay. We were in Rotorua for five days, but still had this room in our name as a home base because we were coming back. The room was large, again, with a king-sized bed, a small "L" shaped couch, a nightstand on one side of the bed, a desk, a credenza under the TV, a fixed luggage rack, a coffee/tea station, several drawers, shelves, and a closet. The bathroom had plenty of room to move, ample counter space, and a shower that could fit two. We couldn't ask for anything more. Well, maybe one. A microwave. But we understand. They have several restaurants attached to this hotel. They would rather have you spend the money eating out than in the room. There's a gambling casino in the hotel, too. It includes both machines and tables. We have casinos all over the place where we live, so it wasn't a selling point for us, but it was a nice pastime and something to do when we wanted to vape/smoke and didn't want to stand outside the hotel. There are several smoking balconies with machines to keep you occupied. You do have to sign up for membership here, but you can do that on their website before you even arrive. They regulate gambling and have guidelines in place to (hopefully) avoid gambling addictions. Anyhow, we had two concierges that brighten every day that we saw them, Dicky, and TaoBao (sorry if that's misspelled). We met Dicky first. He talked to us like family, giving us tips on what to do, where to go, where to eat, and what not to. He always had a huge smile on his face, greeted us with hugs, and got genuinely excited to see us. We felt the same. TaoBao was also very friendly towards us, gave us great tips, and booked a private tour for us with an unexpected discount. We were down the hall from the elevator, so the noise level was very minimal. We would occasionally hear a door or soft chatter, but other than that, the only other noise was from housekeeping, and they weren't noisy at all. Overall, we were pleased with our stay and everything (except a microwave) that they had to offer. Oh! I almost forgot, to our surprise, this hotel is also the bus hub. If you take the bus from the airport to the City Center, this is where you will be dropped off. As well as if you want to go back to the airport. There are lockers (some large) available at the Bus Office here, too. If you're just visiting on a day trip, these are so handy! They also have the InterCity Bus (website is helpful), where you can go to other, long-distance areas of NZ. We took the bus to Rotorua. It took about five hours with a rest stop mid-point. In front of the hotel by the Tower, there's a Hop-on, Hop-off Bus that will take you to several tourist stops. This was really nice to have. There's an auto-tour guide that tells you about the area along the way and announces what stop is coming up and what there is to do there. *Pro-tip 1: Get the two-day pass. Take a photo of your receipt. If you want to purchase it again over the next week, they will give you a discount. *Pro-tip 2: If you go to the Hop-on, Hop-off Bus website, you can get the map and stop locations marked directly onto Google Maps. It was very helpful when it came to finding where to get back on the bus!

We flew in to Auckland from San Francisco and landed at 6 am. Our room wasn't ready, obviously, but…read morethe staff took our luggage for safe keeping while we explored the city. They had our room ready early which we greatly appreciated after our long flight! We loved how centrally located the hotel was and our room was very clean and comfortable! We will definitely be staying here again when we visit!

This was our first visit to this branch of the popular food chain. The dining area is quite large…read moreand caters for lots of different size of groups, I liked the booths, but they were all taken when we arrived. The food is the standard menu, it would have been nice for one or two dishes only available in the branch, would make it more unique rather than just another same as. The staff were nice and friendly and attentive.

We unfortunately had a very terrible time at this restaurant and I would not recommend going. We…read morestepped in the door after making a reservation but we were told by a obviously non-caring receptionist that they DIDN'T TAKE BOOKINGS and that no lone star did. This was crazy because we had booked over the phone and they said this was NO PROBLEM and they could reserve us a seat at this time. When we complained the Receptionist told us "You would have been told over the phone". We said we were not told and she had the audacity to reply with "No you would have been told if you were listening". We then decided promptly to leave and she left us with the smug reply "Leaving so soon? have a nice evening". Terrible service and a terrible experience. On the plus side there was a Mizzoni pizza place about 20 meters away where we had a delicious assortment of pizza. Better than anything this smug steakhouse could offer to us.

A very nice hotel with many amenities from restaurants to the pool area etc. nicely appointed with…read morethought.

Very nice clean hotel. Staff very friendly and helpful. Good central location to all restaurants…read moreand activities.

I thoroughly enjoyed this super cute hostel. Bastin gave me a warm welcome, showed me around the…read moreplace and spent a long time answering all of my questions and recommending things to do. Initially, I had only planned to spend one night in Rotorua. After speaking with Bastin about the activities and places he recommended, I changed my plans, cancelled my reservation at Hot Water Beach and spent two nights here. I paid for sharing a room with two bunks, four beds. I was surprised that I had the room to myself for both nights. I thoroughly enjoyed the beautiful cat, Blakely, who always enjoyed being petted. Bailey also helped me recommend places based on my interest and amount of money I had to spend on my last day. She even shared some milk for my hot tea with me. This is the only hostel that I stayed at who provided laundry detergent to wash your clothes. You pay to use the washer and dryer and they have powdered laundry detergent available. All of their staff was very helpful and friendly with anything you need. I highly recommend staying here when in Rotorua.

Great hostel in Rotorua!…read more -The owner was helpful and was happy to assist in booking my excursions. -Weekly activities like poker, Wii tournaments, movies (with free popcorn!) are great for camaraderie. -The bathrooms are clean and they even have an individual shower available. -They sell beer/wine and provide free internet and lockers.