Received a link via text for the waiver. Link would not work unless I agreed to a monthly Membership which thus requires me to go in and cancel the membership, otherwise be charged again the following month. Then you have to create an account to cancel the membership or make the time to chat during chat hours to request cancellation. It just feels like a very slimy business practice, no matter how you spit it or 'share my concerns' with the owner and franchise. Take care of your customers and they'll take care of you, otherwise, you'll have another 'owner/name change' soon enough. read more

Ridiculous! We had brand new slip-resistant socks from another trampoline park. No good. We had to buy theirs. Will not be back! No wonder it wasn't very busy. read more

Normally SkyZone is a great place! Unfortunately there was a group of undisciplined , entitled, and disrespectful preteen boys there for a birthday party who thought they owned the entire park. The parent with them was completely ineffectual and did not admonish the boys for continuing to blow the whistles after they were asked by the staff to stop. The parent was too busy not paying attention to be of any help at controlling her own group. The whistles as a prizes are a safety hazard because it would be difficult to distinguish ref whistles from the ones given as prizes to children whose parents haven't taught them to behave. Would not recommend noisemakers as prizes. read more

Mina Hakeem was wonderful to me and my family and he boosted our sky zone experience! we will be back. The other sky zones I have been to have been mediocre experience wise, Mina Was a joy to us and my kids. He was the wonder employee I never knew I needsd. Thank you Mina I hope this reaches your managers so they can know how much of an amazing worker you are! read more

I had an amazing time Neerav was the best server ever he is amazing props to him. He was super nice. He deserves a raise.

I signed up my two grandchildren for membership at the Brentwood location, they are ages 6 and 8. The park is great exercise for them and they have lots of fun. The problem I have is that teenagers mix in with young children and I have safety concerns. Oftentimes teens run through the park at full speed, cutting in and out trying to dodge the younger kids, including toddlers. The park announces no running and no double flips but that is NOT enforced. I spoke with an employee and he said it's useless. I asked him to at least try to stop the running but he ignored me. read more

Staff were nice. Facilities were great. Lots of options. Great for younger kids too. Less teens present which was useful for younghuns but the activities were a bit easier for them too. read more

We have been members for years and have loved it UNTIL GLOW NIGHT. they forced us to buy $12 shirts for each child even tho we are members. My 3 year old refused and they forced us to leave. Such a scam. read more

my kid got hurt on the trampoline!! he broke his neck unbelievable! the bathrooms was pretty nasty though..

nick was absolutely amazing. he made my slushy perfectly and was very social. also handsome

Brought grandson today. He's having a good time playing dodgeball! Looks like Sky Zone Trampoline Park could invest in some new dodgeballs. These look pretty poor. read more

Sky Zone Trampoline Park - Dodgeball. - Trampoline Parks Near Me - Brentwood, Tennessee

I had a birthday party for my goddaughter on March 30, 2024 at 5 pm. When I had initially made the reservation a week prior, it was at an off-hour (weekday at around noon) and the place was quiet and empty. I thought it was a perfect place for a kids party. However, I was sorely mistaken when I came on the day of the event - it was complete chaos. First of all, I reserved two sections in the upper level, but they had overbooked the other section. So we had to accommodate almost 50 people into one small section. There was a party room that was empty the entire reserved time, so I'm not sure why they couldn't have made accommodations to use that party room. Secondly, I was not able to pay using the link that was sent to my number (due to systems being down), so I had to inconveniently wait in the snacks line to pay for it. Thirdly, I'm not sure if the place reached or even exceeded full capacity or the AC just stopped working, but it was uncomfortably hot. Too hot to enjoy a birthday party for kids. Fourthly, there was only one staff member who helped out at my event. She was super nice, but was absent for like the first half hour or so, which made communicating party needs difficult. I understand she was only one person, but additional staff could've helped with communicating. Fifthly, there was just way too many people there, so it didn't feel special for a kids birthday package since you'd be sharing the same space with everyone who was just there on regular admission. All the birthday packages advertised as "hassle-free", but I had to get a non-staff to pick up the cake from the fridge, while dodging kids running around like wild animals. read more

Plenty to do and lots of couches for parents to rest. Love the water bottle fountain. Friendly staff. read more

Sky Zone Trampoline Park - Foam pit - Trampoline Parks Near Me - Brentwood, Tennessee

it took 20 minutes to get a personal pizza I ordered it twice both times no ones order was in front of me and they are always out of pretzel bites and the one time they were not It took 15 minutes for them to get out and the pizza only had 1 pepperoni if you want to come here do not order a personal pizza or some pretzel bites. read more

The entire obstacle course in the back is closed to the public. They do not let the kids swing on the sensory swings anymore at all. Why have them? The facility stays over crowded even on off days. If you had decent amusement in the area then you would do well because this place is falling apart like most of the things to do for kids around the nashville area. read more

I signed up for a membership specifically to go to skyzone 2 days. I told the cashier up front my intentions and she signed me up for a regular membership. 15 minutes into the 2nd day I'm told by employees I need to leave for a private party. I drove over an hour to get to skyzone so asked If I can stay. They blamed me for not looking at their Facebook page or coming outside the Nashville location to see the signs. I said I'd just be in the back doing the wall that's too big for the kids anyway and the manager, Andrew, said he would call the cops on me. He was condescending and argumentative the entire time and pointed out a line in contract that didn't make sense and acted like I was an idiot for not interpreting it the same way as he did. I used to live closer and loved this place, never having an issue. I won't come back. read more

Now that Defy is officially called SkyZone Nashville, I have noticed an increase in the amount of staff in the trampoline areas. The staff are actually facilitating the different events and my kids say they're super fun and nice. They also use their whistles to redirect behaviors that need to addressed. Like follow the rules. I love the new white and bright colors paint they just did. The whole place feels lighter and brighter than when it was the dark angels from when it was called Above All. Overall this is the best version this trampoline park has been at the Brentwood location. We have a monthly pass and it more than worth it to us. read more

This is an amazing trampoline park with loving staff and kind children. I totally recommend this business.

My sons love this place but I don't recommend for birthday parties! Policies have changed since our party last year with Defy. It is so expensive, they even charge now if you bring in your own food, and you have one hour to jump then have to stay in the room the entire second hour. This was very challenging for 10 rowdy 7 year old's and it made me the bad guy at the end of the party since they couldn't go back out and jump after getting all energized on cake! I would plan on bringing games in the room, music, etc. or your party will end early bc pizza/cake/presents really only take up about 1/2 that time. Allowing for jump time before and after would work best I think. read more

My son jumped into the foam pit here, shattered his leg and had to have emergency surgery to reconstruct it. The foam pit is shallow and the floor underneath is some kind of metal. That is clear negligence on their part and we will not be returning. read more

Nah, skip. We were here last weekend for a birthday party and this place leaves so much to be desired. The place was ok, but every hand sanitizer station was out empty and there seemed to be a level of grime on all of the apparatus's and equipment. Also, every employee looked utterly bored with their life, they just stood there unengaged, arms folded with a far off look in their eyes. i get it, standing there observing kids jumping all day isn't exciting, but at least, fake some engagement every now and then. The party rooms were so basic and sterile, it just didn't seem clean at all. read more

My daughter can here for a birthday party. She had fun; it's fun to jump on all the trampolines and stuff. This place just changed its name, used to be "above all." Not sure why; maybe it was acquired. My low rating is not just for the experience, but for the tremendous risk you're taking by bringing your kid here. To start, it's staffed by young people who are obviously peeved at customers for being here and making them work. They're peeved because I don't magically know what or where I'm supposed to go or do. It's crazy loud with music, there are no clear signs, and there's just a mob at the desk. It's not surprising that you have to sign a waiver to jump here, but after my kid was already jumping I started reading through the waiver and it's absurd. The very first paragraph says that I waive my right to sue even if my child dies due to negligence by the staff. Later it forces binding arbitration and says I promise to pay all of Defy's legal fees. I can understand needing to protect yourself against frivolous lawsuits because of unfortunate circumstances or fault of others who aren't employed here. But if something the staff does or doesn't do (when it's clear they should) results in my child's death?!? You better believe I'm going to sue you. It's fun to jump on trampolines, but sorry, regardless of how tiny the probability is of serious injury or death, when the staff obviously don't care and the company will only add additional pain and suffering to such a terrible situation, this is not a risk I'm willing to take again. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Brentwood, Tennessee

Awful. They gave me a membership for one day saying they were "saving me money" then said they could cancel it for me. they never canceled it and I never canceled it because they told me I didn't need too. Now I am being charged over $100 for going there once. I called customer service and wrote an email and I still haven't received a response back. 0/5. Terrible customer service. read more

Fun plane for the kids, it wasn't overly crowded and pretty clean. The kids enjoyed their time here. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Brentwood, Tennessee

New ownership and the sales tactics they use and the wording from the front desk personnel is deceptive. She kept telling me I could pay with no commitment and then I had to ask if they were going to keep charging me month to month she finally said yes. The prices went higher and then I had to buy the "sky zone" socks due to apparent liability even though the socks I brought had the gripper bottoms just like the socks they offered. Spending money isn't the problem but being nickel and dimed for no reason is ridiculous. This is just another out of state investor making money moves in middle Tennessee. read more

Stay away! Way too expensive, dirty and disorganized. Plus, they talked me into the signing up for the monthly deal to save money and,"All you need to do is call to cancel." Well. Without going into detail, that's not all you need to do. It took me a month to cancel with additional expense. The way they set the signup/cancel program borders on fraud, in my mind. If you go(don't, but if you do), just pay the ridiculous one day charge.. Not a good company. read more

We have an issue in which I have raised multiple times through email and phone messages(as no one will answer the phone number which is listed) - starting on March 17, but I have not yet received any response except that I need to go into the location personally to get this taken care of. On my recent bank statement, I noticed an unexpected charge of $**** for March 2025, which I am unable to explain. To clarify, my daughter did visit Skyzone Nashville on February 17, 2025, and she used a "Buy One Get One Free" coupon during that visit, which I have proof of. The total amount for that visit was $****. However, we did not visit Skyzone Nashville in March, and yet, I have been charged $****. I would like to understand why we are being charged for something we did not participate in. Additionally, I am concerned by the lack of communication from your team despite my previous attempts to reach you both via email and phone at least six times on each. read more

Awesome concept and the kids were in heaven. I on the other hand have severe allergies. As soon as I walked in i needed my inhaler. I looked at the air rafters(i guess that is what its called) the dust was so thick. Severe allergy to dust mites. The party room was claustrophobic and smelled like the bathroom next door. Otherwise great party and great fun! read more

DANGEROUS AND DISORGANIZED!! They need to separate zones by ages. Four year olds being knocked down by teenagers. They make you sign a waiver releasing them of any liability, so they do not CARE! Never going back! IT COULD BE NICE IF THEY GAVE A DARN ABOUT SAFETY!! read more

So much fun! We were in town for a late Christmas party and looking for an activity we could all participate in on a Saturday afternoon. Our group of 12 adults and 1 toddler went for an hour and had a blast! The free-play area was a little busy but the way most people grouped up made it easy to navigate without having to dodge too many children. The different attractions were never too packed to join in and all in good working order. The ninja course was delightful - it was fun to try and know for sure I was never going to be the next American ninja warrior. The teenage staff were all nice enough and responded quickly to the few kids who wiped out and ended up in tears. It's a bit of a mad house at check in though so arrive a little early, be prepared to by socks, and jump for joy! read more

I have been going to this trampoline park for over 2 years now as I have slowly learned all sorts of movements from trampwall to tricking. Through this time one of the largest things that set this park apart was the square super tramp it hosted allowing me to learn and practice skills I simply couldn't practice elsewhere. Most unfortunately they replaced it recently with a trampoline that hardly gives you any height and is simply unusable for the same skills you could do on the old super tramp. It's truly a shame to see the super tramp gone, and with I'm not sure how much longer I will keep my membership. read more

Way too Expensive for 7 kids and most attractions closed due to being broken, not worth money, place was filthy and flooded bathroom, lots of staff just hanging out though not managing what was open... was hoping for a better experience as this happened the last time we were here as well 6 months ago, they said it will all be fixed soon just like last time so We gave it another chance- expect it's the norm... bummer. Total waste- read more

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From my interactions with Thomas and Jaylen, I can confidently say that their an incredibly enthusiastic and skilled working staff at the sky zone trampoline park. They always greet guests with a smile and go above and beyond to ensure that everyone has a safe and enjoyable experience. their attention to detail and commitment to customer service really set them apart from other workers at the park. Overall, I highly recommend Thomas and Jaylen to anyone looking for a fun-filled day at the trampoline park! -Member Guzel Fedorov read more

$77 for a 2 year old, 6 year old and myself (simply to chase said 2 year old) to jump on a trampoline for 1 hour. I'm in shock at what they are charging at this dirty place. Will not return for these ridiculous prices read more

Deceptive business practices. They do not tell you upfront all of the fees associated with signing up and if you don't want to pay 70 for one visit you're essentially talked into "a good deal". Do not trust this place. read more

to all families interested in going there, it is definitely a right place for your kids to go have fun and burn some team, but be aware of the false offers this location is giving you. we were on vacation for thanksgiving for a week, we reside out of state in CA, i was going to purchase 4 daily pass for my kids and nephews. In a very nice way the representative told me it is better to get a monthly pass it will be cheaper, they have 30 days to use it, which i thought was great to mention, so I paid for 4 passes for the month per her suggestion, mind you, no paperwork was given to me , she told me its in the system just have to give our names to start jumping....fast forward the clock, over a month later, my credit card gets charged $116 which I had no clue why since we are not in TN. to make a long story short, the representative did not give me a monthly pass rather a monthly membership renewing every month, so be aware, it was NEVER mentioned it would renew, I would have said NO instead would have bought 4 standard passes. after emailing them they cancelled the socalled membership but have NOT refund what they charged me without my consent. this is a case of poor training but also a failure to provide ALL TERMS of the transaction to the purchase party. we were lied to, misled and are now filing a fraud report. just be aware of what you sign. there is noone to talk to, the person I talked to on the phone at that location was very dry and told me to send an email. terrible service read more

Thad a terrible experience at this inhumane facility. It was 37 dollars to be here for an hour and a half and for some ugly bright orange socks that you need to get in. I obviously got thirsty so l went to get water only to realize i had two dollars left and water is FOUR DOLLARS. But I got it and didn't complain. The women's bathroom was being cleaned so me and my friend waited in a private corner while we complained to ourselves about our experience when a worker comes out of the closet and says "what's wrong" we try to walk away but he says "I heard everything." and then proceeds to tell us we were "causing a commotion for attention" so he went into his little worker closet to eavesdrop on two little girls. I feel completely violated and I will not be coming here even again, even after the name changes for the fourth time.This place is a whole joke. read more

Not good doesn't even come close to accurately describing the inhumane conditions and unfit standards. This place doesn't even sell Dip-N-Dots, it's fucking mini melts. For 6 dollars. About 5 dollars including tax for WATER. The womens bathroom was out of order and there was no accommodation set in place accordingly. We had to urinate on the foam cubes. An employee also rudely and blatantly eves-dropped in my personal conversation and thought it would be appropriate to comment on it. 40 dollars to come to this soulless building, and 8 dollars for the socks. They want you to be unhappy here, not to mention the little unaccompanied childred wiping their stank ass cheese feet on all items in sight. No sane parents would willingly send their child here. read more

BEWARE! They are fraudulent at the front desk. We asked that our credit card information not be stored and she said they do not have the capability to store that info. A month later we were charged $61.44. Now we have filed a dispute with our bank, cancelled our supposed membership and have to email sady.saad@skyzone.com (the general manager) to ASK for a refund. This will take an hour of my time by the time I finish all this nonsense. read more

I took my 3 kids there along with 3 of their friends for my child's birthday. I registered for what I thought was 1 day but turns out it was a membership and I was charged after a month for $187. I asked about this and they canceled the memberships but kept my $187 even though it was obviously a mistake and we have not been there since. Beware of them, especially when you register, they sneak in the membership to take advantage of you and then do not care at all to do the right thing. If I could give them a zero I would. Find another place to go. I know I will and am making it my mission to tell as many as possible to do the same. Businesses like this that have no morals or integrity should be out of business. read more