So I had requested their services to deep clean my kitchen for a move out. We confirmed a day then they had to reschedule to another day. I confirmed with them three days before they were suppose to come, they told me everything was good to go. Then I confirmed again with them the day before the service told me that everything was good to go. To only call me a few hours later to let me know that the people who we're supposed to come clean our kitchen tested positive. How convenient the day before to test positive for covid, which if it true that's fine. But as a business owner to call a customer who is willing to pay for a service the day before the cleaning day with no other solution. I had to ask him if he had other staff that can come to clean and it was nothing but excuses. He kept telling I'm confirming if so and so can go. No confirmation that anyone was coming so I ended up cleaning my kitchen myself, because after what I experienced today with the incompetency of the owner or whoever I spoke to I can't trust to keep them accountable to show up when they said they would. Don't @ me, I said what I said.
Ok, since the "owner" wants to clap back. First of all this is my husbands email so that why it is under his name. So instead of accusing the customer for being a troll, take into account what is being written by the customer and do better! Homie Thanksgiving was Thursday, the service was gonna be preformed on Saturday. If "The Holidays" as you so mentioned was going to be an issue, you could have mentioned that to me instead of guaranteeing that a service was going to be performed when you knew that you could not fulfill the task. As a business owner "transparency" is key, so now all of sudden you want to use the excuse "it's the holidays, what did she except!" When I first reached out to you, I STATED that I needed my kitchen clean out because I was moving. It isn't like I needed my kitchen clean after a Thanksgiving meal. So that's where you messed up assuming. I confirmed with you three days before the day of service you told me everything was good to go. I confirmed yesterday the day before the service. You told me everything was good to go, only to call me an hour later to tell me that. I had to be the one to ask you if you had anyone else, instead you coming up with a solution before you picked up the phone to call me. It was the day before the service, how would I be able to find another company on short notice. I'm in the middle of moving and needed an extra hand so I contacted your company based off of the reviews, to only be disappointed and more stressed. You never gave me a clear answer that anyone was going to show up. So yeah I canceled because I wasn't about to wait around to only then receive another phone call saying you can't make it. After countless times reaching out to you confirming the day of our appointment, to only be met with "my people tested positive for covid sorry I have no one else I can send to you."I had to be the one to tell you how urgent this was and that I needed someone. Instead of taking into account what is written, you're clapping back."oh I have proof I can show texts blah blah" So yeah I stand by my review. You need to work on your communication and professionalism. read more