This review is for the January 2026 Thailand tour…read more What an amazing trip, as we are still talking about it. Supera did an excellent job in showing us the highlights of this beautiful country. We were spoiled and treated like VIPs throughout. Highlights include: Temples - so many Buddhist temples, beautiful and unique. Elephant sanctuary - A highlight! Up close and personal with these majestic creatures. We walked with them, made and fed them medicinal treats. Tuk Tuk tour - a VIP tour of the streets of Chang Mai. So fun and enjoyable. Hotels resorts - beautiful, elegant and top service including massages and buffet breakfasts. Food - Supera goes out of their way to handpick local specialties that most tourists don't know about. The food was unique and delicious. A real treat. Transportation - buses, longboats, flights - all handled for us, including all luggage transfers. Our tour guide Betty Tsai. What a pro! She's the perfect mix of organization and keeping it fun. Her attention to detail kept us moving smoothly through the trip. She even managed to work with the Mandarin Oriental to get me a personal item I accidentally left at the hotel after checkout. Ms A - so cute, with excellent knowledge of Thai culture and history. This was our third Supera tour, and it won't be our last!

My wife and I have been very happy travelers with Supera/Signet tours in the past. But they…read moredemonstrated awesome above-and-beyond customer service for our latest trip to Hokkaido. A family emergency necessitated my cutting my trip short and return to the U. S., and as soon as the tour staff learned of my predicament, they reached out to me and had the return flight arranged for me within 2 hours. I cannot describe how valuable it is not having to find my own flights during that stressful period. They made sure I was taken care of from the hotel taxi all the way to the airport drop off. Many thanks to Roy, Junko, and Eriko for their 5-star customer service! We will be back!

I needed a Chinese visa and called about 5 places before deciding on using this place to help…read more Their prices seem on par, if not a little cheaper and timeline of getting the visa is faster. Faye helped me out with the application guiding me through it. And after payment she said I can come back in a week to pick it up. Other places quoted me about 2-3 weeks. Maybe they're overestimating but AA travel center told me 1 week and got it done. Total was 280 per visa needed. We got the 10 year. No issues with immigration during my trip. Had a blast. I recommend this place since they're reasonably priced, quick with the visa, and communicate well with the application and updates on the visa app.

I did get the refund for one backed-out guest after a few weeks' waiting. Overall the trip was…read moregreat that I would recommend it to everybody. If there can be improvements in communication, it would be appreciated and beneficial for all.

Albert has been my go to guy for any travel booking needs…read moreHe's been very helpful, with International or domestic flights for our family. I totally appreciate his help and goes above and beyond. I highly recommend his services.

I've used Albert before on a few occasions and he was fairly responsive and helpful. BUT that was…read moreuntil recently when I referred my mom to him for some information. My mom wanted to travel through South America, down to Argentina and then hop on a cruise to Antarctica. I've always seen deals for cruises to Antarctica from Argentina. So I had her call Albert for some advice on this type of journey. To my surprise, my mom had a terrible phone conversation with Albert. Not only was Albert rude to her, he criticized her for supposedly confusing him with her questions. The most shocking part was when he questioned why she would travel to Antarctica and that it was super hot! Um, really? I have no idea why he would think Antarctica is hot. Last I checked, it's -24 degrees Fahrenheit down there! And this was just the tip of the iceberg (pun intended). He then proceeded to tell her that he was really busy and that she was wasting his time. Told her to just go to his office instead. I understand if she's not a customer and just a random caller with questions. However, she was a referral from a customer. Even if she was just a random caller, why be rude to the person? The whole "Antarctica is super hot" comment was just perplexing. A travel agent made this comment...a travel agent. And to make her feel stupid for asking about cruises to Antarctica was unnecessary considering these cruises DO exist. The poor treatment of a referral from a regular customer was very disappointing. Needless to say, I'll be searching for a new travel agency.

I am so torn with this review... The overall experience is truely subpar and borderline…read moreunacceptable, but every time I feel annoyed about something I have to stop and remind myself that the trip was really CHEAP!! I DO NOT RECOMMEND THIS TRIP UNLESS YOU CAN SPEAK MANDARIN/CANTONESE OR YOU HAVE SOMEONE WHO CAN SPEAK THOSE LANGUAGES WITH YOU!! $30 oneway/$50 roundtrip (626-Las Vegas) 626: San Gabriel, Monterey Park, Rowland Heights Las Vegas: Tropicana Hotel, Harrah's Hotel, Chinatown DEPARTURE: Our bus was late leaving San Gabriel, but this was all compensated with our bus driver's gangster-driving. It was a full bus on a Saturday morning, so there was assigned seating to ensure everyone has a spot. Not gonna lie, I was pretty confused during the whole ride. Our tour bus lady was meek and quiet even though there was clearly a speaker system she could use. Halfway there we were all forced off at the Barstow Station for a 15 min break... that lasted 20 minutes. When we got back on... our gangster bus driver came around to everyone was DEMANDING two dollars tip from each and every one of the passenger. Be prepared to bring $2 mandatory tip!! He did not say thank you and he was definitely not smiling... He was more like a gangster collecting debt. It was pretty intense. We arrived at Vegas a little later than scheduled, but everything was uphill from there.... keep in mind this trip was really CHEAP!! RETURNING: Wow!!!!! I feel like I have two completely different experiences with US Asia. On our returning trip on Sunday, there was a relatively empty return group so seating was not an issue at all!! This time around, both the bus driver and the tour person was so nice!!! Our tour driver would announce at every stop exactly what was going to happen in all three languages: Cantonese, Mandarin and ENGLISH!! Wow!! He had such a nice face and he was always smiling... ... And our bus driver was really nice too!! Around the Barstow Outlets he was getting gas and you can tell he was working so hard to drive ALL DAY and he was all running around in the heat pumping gas for the bus. When it came time to tip him during this stop, the tour person announced for us to please tip the hard working bus driver. It was clear and there was no confusion. I was completely okay with that cause I wasn't caught off guard. And also the bus driver was very polite about it. He was respectful and he thanked each person showing his gratitude. I really liked him so I tipped him $10 and told him to keep it. He looked very touched!! The returning bus driver was very safe compared to the first one we met & we got back to San Gabriel around 6:30pm. I know I sound like I complained a lot... but $30 round trip is cheaper than my gas-costs. Plus I don't mind driving to Vegas, but I hate the drive back!! I got to nap on the bus ride back to rest up from all that partying!! But would I book a trip with this company again?? Probably not... WARNING: No Refunds!!! If anything happens, you have 30 days to rebook your trip, but there are NO REFUNDS!!!!!!!

arrived at 9:40am, left at around 10:15am. Stopped at Harris Ranch for a 20-30min break and…read moretransfer to another bus (I've heard someone on the car that sometimes you don't need to transfer). First bus takes people from NorCal back to L.A. Regular stops in NorCal in order: San Jose, Cupertino, Oakland, and SF. Due to delays from traffic, arrived an hr late at Oakland 7pm. Bus can be dead quite (poor driver), since there were 14 of us most people spread themselves out. I managed to sleep through most of the ride and kept myself busy with some shows on my phone. 800-miles less on my car, sleep, 4G-LTE on the entire trip...really want to take another trip up.

Got my 10 years China visa in 5days, best service with professional and knowledgeable advices for…read moretraveling China. I have been using this agency for over 10years. You will not go wrong with Elite 5 Star.

This business is terrible. Don't come and support this location. I've called this business in…read moreneeding passport pictures and this business doesn't answer my calls/kicked it over to voicemail; that's not how you do business. PEOPLE...DON'T SUPPORT THIS CRAPY TYPE OF BUSINESS!

We need a car service for about 20 people. Mr. C was professional, respectful, and accommodating…read more What a pleasant experience for my first time renting. Also, with all the places and spaces we put Mr. C through?? He did it all with a great attitude. You couldn't ask for more. His car was immaculate, has great air conditioning, and was comfortable. He has a microphone in it if you want to give a real tour and communicate. Also, he will let you link your music so you can bump whatever you like. We were unable to book him for another time but were so glad that we were finally able to. Thank you for your service. And I'll be referring more clients!

We used Big C's Charter service for our senior leadership trip with 20 high schoolers. This is my…read more3rd year planning this trip and this was the first time we have used Big C's and it was the BEST charter experience we have had. There were 20 high school seniors and 4 chaperones and we were picked up on time in a clean, beautiful bus, with wonderful service. We spent 10 hours going to different stops in LA and everything was perfect, including an ice chest of ice-cold water! We used them again on our trip to the airport a few days later and same experience. Communication was perfect from inquiry about pricing to contracting and during the trip. I booked with Big C because of the wonderful Yelp reviews and am so glad I did. They will definitely be our go-to charter anytime we are in Southern California. Thanks Clarence!

This is one of several companies based in Rosemead operating bus tours to major tourist…read moreattractions. They cater mostly to Mandarin speakers, minimal English. My dad has taken the tour to San Francisco-Yosemite-Berkeley twice, several years apart, and really enjoyed it. It's a 3 day 2 night trip with comfortable accommodations, and lots of places of interest. He also tried the 3 day 2 night trip to Las Vegas-Grand Canyon which was not as good. They spent most of their time at Vegas as the government shutdown and weather resulted in some road closures. The worst part was the 2 nights at Circus Circus hotel. Very old carpets. They could not find any customer service to complain about this. All ground level hotel food and drinks were somehow not open.

Such a great experience! Friendly and hilarious bus driver, what a comfortable ride, it was like…read morebeing on a mini vacation ​

Our school buses were all booked so we chartered through Fast Deer. Our driver Dina was incredible!…read moreShe was early for the pick-up and did a great job with the safety talk. During the drive she had to maneuver around other drivers in school pick/up lines, as well as some tricky tight spots at our destination. She managed with ease, always emphasizing our safety as her top priority.

We had a 5 day trip with Intermex Transportation and they did a great job. Our bus drivers name was…read moreMiesha and she was amazing! She built a great relationship with my students and made sure we were able to reach every stop. Would definitely recommend her for any trip!

The service was excellent, very courteous and skilled driver, I would recommend the use of Monarch…read morefor your transportation needs.