I was a member of the Long Beach Flying Club briefly in the past, but ended up canceling my…read moremembership rather quickly after joining because I decided I didn't want to fly their very "vintage" planes (more on that below). That said, I was recommending them to numerous friends up until my first-time interaction with their management today.
Today, I brought by a fellow pilot friend who's working on his cross country requirements for his Instrument Rating. I suggested to him that Long Beach Flying Club would be a good place to complete these requirements doing dual instruction because he'd get the benefit of completing the requirement while getting some experience with a fleet of very "vintage" aircraft. I actually consider the age and lack of any modernization in their aircraft fleet to be something that pilots should experience, so I didn't consider this a downside. I don't know that I'd want to do all of my training in their fleet of aircraft, but it's worth getting a block of experience flying older planes. So, why the incredibly low rating?
Unfortunately, I ran into Susan Baker.
She has to be one of the rudest and least professional individuals I've interacted with in the aviation industry since I started flying in 2005. Sadly, she appears to be in charge of the place, so there's no one to escalate the issue to. What this means is even if you have a great instructor, and they do have some good ones, you'll eventually end up having to deal with Susan and she will not be someone who puts you first as the customer. Basically, she told us she was not interested in our business because she was too busy with her "Korean students". Sadly, this denied her instructors the opportunity to pick up an easy 15 hours of cross country instruction. She could have politely explained they didn't have the availability to take on new customers at the moment, but she made it a point to rudely declare, "I am not interested in your business", and then she literally walked away. As management, that sets the tone and culture for the Long Beach Flying club, so I'd guess there are systemic issues there. Unfortunately these sorts of flying schools tend to prey on foreign students because they have less recourse when the school doesn't address their needs, so their focus on this population of students makes sense. I feel bad for any of them that signed up thinking Long Beach Flying Club represents the otherwise great schools available throughout the Southern California area.
After this off-putting experience, I reached out to several pilot friends who are part of the Long Beach airport community - it turns out Susan has a pretty bad reputation as no one was surprised by what I shared.
So, would I recommend Long Beach Flying Club? I guess there are multiple angles on this. Would I recommend them as a "Flying Club"? Absolutely not - they're flat out rejecting applicants in the rudest possible way. Would I recommend them as a student? Again, no - inevitably you'll have to deal with their management in some way and if Susan is the person you'll end up dealing with, you're going to regret your choices in life. Would I recommend them to instructors looking for a place to teach? No - again, you'll have to deal with Susan and she'll have no issue trashing your potential customers, making it that much more difficult for you to build your flight training business. How about their planes? This one's also a hard no. Long Beach Flying Club has a reputation for having worn out planes with no modernization. They basically do the minimum work they need to do to keep the planes legal to fly (hopefully?). So, my prior recommendation to friends was Long Beach Flying Club is worth considering in spite of their aircraft. So what's left? Not much unfortunately.
I'm actually a bit sad to write this review. I know some of the instructors there, and they're good people. But you need to think of your overall future experience as a customer. The instructor is just part of that equation.
During this same outing, I took my friend to several flight schools at the airport: Aces High, Angel City Flyers, The Pilot Shop, and Pacific Air. Every single one of those locations had friendly professional service. They each have their advantages, but the unifying theme with each of them is that they seem genuinely customer focused with a well maintained fleet of aircraft. Also, I've done demo flights with both ATP and Sling Academy at Long Beach airport. Both of those academies were professional and friendly if you're looking for an "accelerated" program (I ended up going to one of them, but that's not the point of this review so I won't mention where I ended up).
Long Beach Airport is an amazing community of pilots and flight schools. Stay away from Long Beach Flying Club, but please don't take their substandard approach to be at all representative of the rest of the great schools in this larger community!