Terrible customer service. Will never recommend in 1000 years. My friend & I had been looking for a place to get facials in Nashville since we moved here in July & had been in contact with Skin MB on multiple occasions. Was told we'd only have to book a few days in advance and even that they'd stay after hours since I get off work at 5 (like majority of people who work do). Was willing to pay extra & tip well, because previously being in the service industry, I appreciated their accommodations. I explained to them where I'd be coming from and couldn't give an accurate arrival time because of traffic. I'd be traveling from right downtown (broadway) to green hills. Completely fine, even called to confirm again with me. Also- set up my friend an appointment for the weekend. (Let me add I let them pick any day of the week to do this since they are staying after & said I would change around my schedule for this). Today-- was the day and there was a malfunction in the parking garage I park in for work, so called to let them know I'm not a no show but with including traffic it would take me 30 mins... so this adds 15 mins to my set time that the receptionist booked. Which I figured is understandable since there is nashville traffic, I called ahead to let them know, & because this is already a 2 hr 45 service I am paying for, 15 mins doesn't seem like too much. However, I was wrong. I was informed that they have lives outside of work and they just couldn't possibly wait. Are you kidding me? After I asked so many times if this would be ok & explained prior to booking where I'd be driving from? Sorry your receptionist can't do simple math & add in a normal day of traffic. Got a bunch of bs apologies and "I hope you can understand." The only thing I understand is that you have no customer service skills & are incompetent. Then she goes on to say, well I could stay if you wanted me to? Are you kidding, again?? After you've already bitched about staying?? Let you work on my face & rush through it? Yeah right. I could write a post 10x as long as this to explain my frustration and disappointment. I have a life out side of work too- really wish I wouldn't have worked my plans around such a bad business. She kept talking so much, I could've probably driven there by the time she was ready to hang up the phone. Got tired of the excuses & ended the phone call so I could leave this review. The people who work here need to re-evaluate the field they're in & think through commitments to their clients. Lost two that we're wanting to be "regulars." Will never give this place a dime or recommend. Don't waste your time, they don't deserve your money ! If I could give negative stars I would. read more