1. Skin Devotee

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Philadelphia, PA

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Skin Devotee

5.0 (3 reviews)
Closed • Closed

By appointment only

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3 years ago

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5 years ago

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Skin Laundry - Rittenhouse Philly

Skin Laundry - Rittenhouse Philly

4.1(29 reviews)
0.0 mi•Penn Center, Rittenhouse Square
Free consultations
Available by appointment

First time in and everything was great! Feven was incredibly helpful. I enjoyed the treatment and…read moresigned up for a package! Cant wait for my next treatment!!

STAY FAR AWAY! I had…read morean appointment scheduled for 12/12 at 2:15 PM. On 12/11 at 10:04 AM, I received a text asking me to confirm with "Y" or cancel with "X." I was at work and wasn't able to respond immediately. By 11:18 AM the same morning, my appointment had already been rescheduled without my consent. When I reached out for clarification, Jazmine asked if I wanted to reschedule. I explained that I found it strange and concerning that my appointment could be moved without notifying me. She insisted that nobody had rescheduled it, even though I had the confirmation texts proving otherwise. I sent screenshots in case there was an internal issue with messages not showing, but she continued to repeat that "nobody moved it." Because I've had previous negative experiences with SkinLaundry, this incident with Jazmine was the final straw. Being told something didn't happen, when I had proof it did, is just dishonesty. When I ultimately canceled my membership, she added a note claiming that I was rude to the staff during scheduling. My screenshots show the opposite. At no point was I rude; instead, Jazmine was dismissive and unprofessional. When speaking verbally on the phone, she told me she had apologized in the text messages, yet there is no apology anywhere in the conversation. I then spoke with the manager on the phone who essentially brushed off my concerns and told me I was being "snarky" for simply asking whether my appointment would keep getting rescheduled. As a paying client, I think it's reasonable to want consistency and transparency. Overall, I cannot recommend SkinLaundry. Their customer service is unprofessional, and the environment is biased. Managers seem more interested in protecting their staff than addressing legitimate concerns. On top of that, the treatments themselves are not worth the cost; there are other places that use more effective lasers and deliver faster results. I'm including screenshots below to support everything stated. I apologize if it's out of order. I uploaded them in order and Yelp reorganized it.

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Skin Laundry - Rittenhouse Philly
Skin Laundry - Rittenhouse Philly - What you see when you first walk in

What you see when you first walk in

Skin Laundry - Rittenhouse Philly

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Skin Devotee - skincare - Updated October 2026

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