Just attempted to schedule an appointment but changed my mind after speaking with the scheduler…read more She was short and had a strange attitude; it seemed like because they were booked out for later dates she didn't want to schedule anything.

What a wonderful dermatology clinic. It is easy to make appointments, they are very accommodating,…read more and great at what they do. Each Dr listens carefully to your needs and helps you find the right pathway for you. Highly recommend them!

I have been going to Dr. Biglow for years and she is very good. I brought my mother there last year…read moreand she liked her too.

Although the doctors are fine (although like many dermatologists pretty quick) my big complaint is…read moreno one answers the phones during lunch or after 3:30. This is 2012 and I really think they could afford to at least hire a receptionist to work normal hours.

The Good: Dr. Reid (and her assistant, Margaret ) is exceptional. Listened to my concerns and…read morealways on time. The Bad: Eden Prairie front desk women are NEVER happy. In fact, they never greet you with a smile, or a kind word, and almost always seem *bothered by whatever interaction they have to have with patients. Scheduling a follow up appointment for a minor surgery felt like a surgery in and of itself, and painful. The woman with the blonde and fading pink bob, was so unkind and had a major attitude when 'helping' me schedule my surgery. For this reason I will avoid the Eden Prairie location at all costs. I left feeling awful. The anticipation of my upcoming surgery, wasn't made any less unpleasant by the lack of empathy or compassion from the front desk staff. Which is sad, considering it is a first and last point of contact at the clinic. Incredibly disappointing, especially when the doctor and her assistant are so awesome. I will definitely pass this information along to them next time I'm in.

$500 for an initial 15 minute consultation. No exam, just talked for 15 minutes and given a common…read moreprescription for hyperhidrosis that was requested before the visit. Called the business office after receiving the bill and they didn't seem to care. 99204 CPT billed to insurance - not even close to justified...

The receptionist is rude, chews gum while talkingand likes to roll her eyes. I left without seeing…read morethe provider.

Are you tired of corporate dermatology offices? Then this place will make you happy. When I saw…read morePhil Ecker was back in the west metro I was thrilled to make an appointment and get my annual skin check. I'm tired of corporate run medical offices and appreciate a practice that cares about the people. I've had quality care and the past, and today was no exception. Great staff and Dr Ecker is fantastic too. Definitely worth a visit!

I'm only 2 weeks post op but the results are already a huge improvement (even with swelling) than…read morebefore. I'm so excited about them! Everything looks natural and she went above and beyond to give me the best results and I'm so thankful for that! If you are on the fence like I was, I highly recommend Dr. Harrington and her whole team. The original consultation with Saebra is what finally sold me on getting this done after 13 years of wanting it and multiple consultations. Her kindness and knowledge (and personality) made me feel like it was a great fit. She really put my racing mind at ease. Once I met with Dr. Harrington I felt even more confident to proceed to the surgery. She is to the point, confident, and knows how to take care of you, both in surgery and with any worries. She knows what it takes to make the results look great and she checks in before to see if you are ok with that route. I whole heartedly trusted her to do what she thought was best and I can't thank her enough for how well she did with my results. I worry a lot and they were there with any questions/concerns I had, both pre op and post op.

I have been to Harrington's Plastic Surgery center several times for skin treatments. I have always…read morebeen very pleased with the results. The staff are absolutely amazing and go above and beyond to help their patients! I will definitely be coming back!

Front desk isn't friendly. I have a great insurance 80/20…read morecoverage. What they code and bill the insurance is insane. They billed my insurance for outpatient visit for $330 and then billed my insurance $350 on the average per skin tag. To zap a skin tag takes 5 minutes. You are better off going somewhere else for simple cosmetics.

Poor online booking…read more Used their online booking tool to book with an MD at Zel. I've been to Zel before and am not a "new patient". Online through my account they allowed me to book with an MD I hadn't seen before but figured it meant that was okay since it would filter with who popped up based on my specifications. Received an email confirmation for my appointment. I guess same day they had called from a random number and let me know they cancelled my appointment. Issue is, I don't check my voicemail from random numbers. I showed up and they didn't seem to care that I didn't receive the notification that they cancelled due to the provider I booked with online not taking new patients. Why allow someone to book with a provider that isn't taking new patients?? No email or text or anything... very disappointing. Again, this is more of a "my fault" situation, but the customer service aspect of the situation was very underwhelming. Probably won't be back and will be going elsewhere.

Explore other options for Mohs surgery. Besides the long…read morewait times (longer than they say you will wait), they do not finish the surgery. I repeat, you will leave their office with a piece of gauze on your face to cover up the large hole they just created. They do not close wounds! If you have a very small Basal cell or something, this may be ok, but do not go here if you have anything that will require closure. So basically this is what you should expect at Metro Derm. - Go to appointment and wait 1/2 hour or more past your scheduled time. - Dr will rush in and perform the first steps of the procedure as fast as possible then throw you back out into the waiting room for an hour or two. Apparently they have not heard of recovery rooms and prefer you socialize with the other patients with half your face covered in gauze. - Go back in for more layers to be removed then get thrown out to the waiting room again and wait two hours. - Have the nurse bring you to another room and explain that the procedure is done and they are sending you somewhere else (45 minutes away!) to set up surgery for the closure of the hole they just put in your face. Remember, they never once mention that this will happen throughout the process. Only at the end after having your face cut on and hanging in the waiting room for hours do they mention it. - Get sent out the door with not so much as oh yeah, sorry, we forgot to mention that. The best part, I asked why the Dr is not closing the wound and was told he has closed them before but he didnt want to close mine. Went to a surgeon that I was comfortable with (not the one they recommended) to explain the situation and he said "I cant believe those guys get away with that" (not closing the wound). Do your research people. There are plenty of Mohs surgeons in the twin cities that will COMPLETE the procedure and not just do a half-assed job and send you on your way.

I brought my teenage son in for acne treatment, and Dr. Jenny and her staff were wonderful! They…read moregot straight to the point, and I especially appreciated being seen right at our scheduled appointment time. We were in and out without feeling rushed. Dr. Jenny was honest and upfront about acne treatment being a process of trial and error until we find what works best for him. I really appreciated her straightforward approach and the overall efficiency of the visit!

I haven't been here in a while so you would imagine my surprise when I call the front desk…read morereceptionist and get an AI robot. The fact that I am giving all my information to an unidentified AI source is extremely unethical and definitely against HIPAA violations with extremely confidential information given to God, knows who is running the AI service. I am extremely disappointed in this decision as your receptionists were some of the most welcoming and kind people , replacing human lives with robots is a decision that I will never be coming back to this establishment for. AI really is that serious.

I took my dog, Decker, back to the clinic after a month to have his allergy testing done. Every one…read moreof the employees are so welcoming and caring for Decker. His allergy testing took about a half an hour to complete and I waited in my car in the parking lot while he was getting tested. After the testing, they took the time to go over the results with me in depth and concocted his own personalized micro dose of drops for us to give him twice daily to help fight those allergens. He was a little stoned when he came out of the testing, and they offered to help get him in the car for me since he's a big boy! Decker ended up not needing any help and is happily resting at home. We are looking forward to our follow-up appointment in 3-4 months from now!

Our dog is basically allergic to everything including humans (not joking). Although it's been an…read moreexpensive and stressful journey McKeever staff have been super sympathetic and helpful. They really took us from feeling hopeless and helpless to optimistic! Also our dog loves them despite them poking and prodding her every visit.