This place it's ok, my family and I always go there almost every Saturday, butI had my daughter's birthday party there, the kids apparently had fun, the adults felt comfortable, the food was ok, and the birthday coordinator or the person that was helping us was very friendly. But management was awful, i felt that I was mistreated by the manager. To schedule the birthday party I had to send an email, I sent it with a very polite message, asking if the date I wanted was available and they reply back to me just saying "how old is your daughter gonna be". They never answered my question, I replay back to them and asked "if that made any difference" they explain why they asked, and then they told me that the date and time I wanted was available. Then I went in to make the $50 deposit and again the manager told me that, the date and time I wanted was not available, then after she complains she said it was available so I separated it. I said that I will have in between 14 and 20 kids but that I wasn't sure because I had people coming from 2hrs away from this area. Then with an attitude she said "well if you have more then we need to know because a deposit of $100 has to be made" I understood that, but I wasn't sure and also it was not going to be a problem. Then when she called to confirm the event, I was at work so I called her the next day. She want available so I talk to somebody else, that person asked me how many people I have and i clearly said "until now only 12 people had confirmed, but if more kids come to the event, would that be ok?" She said "yeah, of course that's not a problem" well the day of the event I had 25 kids total, because more people from the other side of the family came over that didn't confirmed. So during the parent I took one of the parents to the entrances window to pay for his skates, the manager was really mad and again with an attitude told me " now how did you come up with 25 kids out of no where without telling us?" I said the same thing I said to the other person when I called two days before the event, and she said "well I feel bad for my employees because now they have to deal with your event plus the snack bar plus the rest of the people" I was surprised, I felt miss treated and really bad because she said it in front of one of my guests and other people there, and why would they tell me that if was ok if other kids come over if it was not! Then she went on and said "oh I have had other event that one or two kids don't confirmed but not the double of the number" I just try to explain very politely because I am an educated person and didn't want to disrespect her. I just walked away and felt bad for the rest of the night she ruin my mood that night. If you have a business you have to be prepared for the worst, and why wouldnt you specify on the advertisement how many kids can you bring, and not that extra kids would be a different amount if you I are not prepared for it. I can't predict why people confirm for an event and why other people doesn't, so business can't just relay on that, if you didn't want me to have my event there you would've said it since the beginning. I have had bday parties at other places like Freefall, Skyzone, Skateaway in Bethlehem, and other places where kids that didn't confirmed show up and I just paid for them and that's it. I don't understand why she was having such attitude with me. At the end the birthday coordinator or the person helping me, apologized to me because she was busy at the snack bar and couldn't be there for me the whole time and I said that it was ok, I that I understood. In conclusion that was my experience and I was surprised because I have never had a similar experience in any other places. It was my daughter's bday party and I just wanted her to have fun and make my guests feel comfortable and happy. Thanks Angie for all your help! read more