Beautiful Venue. Wonderful Performances. Unprofessional Event Staff.
I won set of DC Jazz Fest tix and was looking forward to a fun and enjoyable evening. Unfortunately, I had to deal with some unorganized, uniformed and flat-out rude people before I could get to the fun part.
My friend and I followed the signage and entered using the side entrance to pick up the tickets. The girl behind the counter told me that she didn't have my tickets at that entrance and that I would have to go to the front entrance to get the tickets. The security guard at this entrance was extremely nice, and told/showed us exactly were to go. We followed his directions, but as we tried to enter, the guy at the door (some angry, middle aged black dude) barks at us, "Are you VIP?"
Uhhh.. no, but we were told to go to this entrance, soooo....
"Then you can't come in here", Angry Black Dude replies and slams the door in our faces.
We tried another door that we just saw someone exit from. Even though it wasn't the door we were told to go to, we gave it a try and were greeted with a completely clueless hostess and another Angry Black Dude doorman. This dynamic duo tried to get us to go BACK to the VIP entrance, saying they knew nothing about my tickets.
No.
I told them that we would not be trying anymore doors, that I was literally 25 paces from the show area (I caught a glimpse of the opening act through the windows of the sanctuary door) and that they needed to dispatch someone who DID know and so that I could get my tickets (because, you know, that's why they gave you those nifty walkie talkies). I missed almost 20 minutes of the show while they sorted this mess out, but finally they sent over someone who knew what was going on. She disappeared and returned shortly with my tickets and an apology that I seriously was in no mood for after the way we'd been treated.
Made it in time to catch the last song-and-a-half of the opening act. Didn't catch their names, but they were good. The headliners, 'Jane Bunnett and Maqueque', were AMAZING! Much better than I expected them to be. Their style of Afro-Cuban and Caribbean rhythms woven with threads of "contemporary" jazz were the ultimate feast for the ears. The "girl power" was on full display as these incredibly gifted and talented women took us on rhythmic journeys. Their performance was proof of the transcendental power of music. I'm glad that they gave the audience the 'ok' to dance because I'm there were more than a few of us that were finding it hard to maintain decorum and keep still!
There was ample (pew) seating, and libations (wine) for sale. As I mentioned before, the venue is quite beautiful, albeit an abnormal (in a good way) backdrop for such a dynamic performance.
As we were exiting the sanctuary, I looked up and saw the same girl who had retrieved our tickets now giving me an icy glare. She was helping someone out of the venue (who looked to be either sick or drunk, I couldn't tell which), but she the whole time she was walking towards us, she was glaring at me. No clue what that was about, but totally could have done without the aggressive posturing.
I hope these people I encountered were temporary event staff, and not people who work here full time, because they definitely are doing this place a great disservice if they are. read more