Marco was amazing! He helped us get a rental vehicle and was able to explain everything to us in…read moreEnglish. He even recommended places to eat in multiple locations we were visiting. He really took the time to talk with us and ensure we understood the general rules of driving in Italy. Wonderful experience - would recommend coming here for all rental car needs!

I am glad that I have booked the rental car for my next trip to Italy with Maggiore…read more I am scheduled to arrive at Bologna airport at 11.10 pm. Since the airport office of Maggiore is 'only' open until midnight, I sent them an email to find out whether it would be possible to pick up the car later in case the flight is delayed. A few hours later, I received this helpful email reply: "Please, add the flight number to your reservation if you still haven't done so [I have] and we will wait for you maximum until 2 am." This is great service which isn't a given even in 2017!

Avoid like a plague !!! We had a reservation several weeks prior to arrival. Arrived on time 12pm…read moreand lady didn't care to help much at all. "We don't have any cars and I can't help you" you can return and check later at 2:30pm "we are closed now for lunch" so we sit on steps for hours and at 3pm lady says sorry no car go to next city two hours away and they should have a car there ... seriously !??? Hertz you suck balls this will be a formal complaint and will go on to all friends and family. Stay away from this hellhole if you value your time and sanity.

Arrived at 8:30am, was told it would be a few minutes. Here I am at 10:30am with a lobby full of…read morepeople waiting for cars. ZERO sense of urgency. Would not suggest coming here. A total waste of time!

Presented documents to the two ladies at the counter. We can't speak Italian and they didn't speak…read moreEnglish! The car we rented was reliable but had a lot of knicked hubcaps, a few scratches! I had read very important to video tape your rental prior to leaving lot. The lot was 2-3 stories down a parking garage and dark, so we took to hotel and videotaped the car thoroughly so we wouldn't be blamed for any damage. When we returned the car we did the same and walked around with the guy to let him see. All was okay and he put no new damage. Our only complaint is when servicing other languages please have a way to communicate.

The quoted price was a joke. No one mentioned all the add on's from a quoted 3 day rental of…read more$166.16 turned into $817.99, including a line item reading "premium Discount" where I was charged an additional $132.04, so I was charged for a discount? I was also charged $11.48 for a line reading "Diesel Vehicle" I DIDN"T HAVE A DIESEL Vehicle??? How about the line reading "Premium Station Surcharge" another $69.94, I picked the car up at the Bologna airport! it goes on and and on. Another line reading "Assistance Service Fee" for $32.48, and "Cross Border Fee" for $40.00, I didn't CROSS ANY BORDER!!!!!!!! There's more! A line reading "Customer Choice" for $68.84, I booked a car for 4 people with luggage, we ended up being only 3 people, if anything, we took a less expensive vehicle???? Shame on you Europcar!!!!!!

Easy peasy rental - - there are 2 Hertz locations in Bologna: one at the airport and this one near…read morethe train station. Being that we were already in town, I figured it would be easiest to just pick up the car at this location - - and I was right. Technically this location is just across the street from the Stazione Centrale. You go to this office to "check-in" and complete the paperwork. Then you walk approx 70m away to collect your car in a parking garage. We had reserved an "intermediate" (I believe) - and ended up with a cute Fiat Bravo. (Think VW Golf 4 door - but a bit extended.) Staff was friendly; super easy to get the car. And I dropped off at the same garage location. Overall easy deal - - still just waiting for my credit card to get the final bill though. (Hopefully that goes through just as easily - cause "technically" no one was there to officially check me in.) I would rent from here again with future travel to Bologna. Also, it's relatively easy to get onto the autostrada. Advice: Ask for a Bologna map. That was SUPER helpful!

My suggestion is to go somewhere else…read more We went to Hertz on the recommendation of a local but I think it was because that was a company we would recognize. Long story short they tried to have us rent a vehicle that would not fit 2 people plus luggage let only 6. We ended up going to a local spot that provided us with 2 cars and was hassle free.

We arranged a rental car to return to Milan from Lucca. Reserved it in person for a Sunday but,…read moreupon checking on the website, found they would be closed on Sunday. We returned to the agency office to ask why we had not been told. Their response was that we could rent it a day earlier or could go to Pisa. Neither was an option. Glad we checked or we would have arrived to pickup car on Sunday to find them closed. Not happy.

After years of using this Avis location, the entire staff was 'let go', hours changed, and new…read morestaff installed. As such, my previous review no longer stands. I cannot vouch for the quality of the new staffs customer service. We made friends with the staff who previously worked here. None were reassigned to another location. They were all terminated. Not a good move Avis. You lost some excellent talent.

I am extremely disappointed with my experience with Avis. When I picked up the car, the associate…read morewalked me through which fuel to use and showed me where the electrical plug was located. While we were still there, I noticed a scratch on the bumper and immediately pointed it out to her. She told me she would document the damage in their system, and I trusted that she had done so. When I returned the vehicle, I was told there was no record of the scratch and that I would be charged a repair fee. I specifically reported this damage at pickup, before I ever drove away with the vehicle. I should not be held financially responsible because an Avis employee failed to document something she assured me she would. The entire experience left me feeling scammed and taken advantage of. I also have serious doubts that the repair fee I'm being charged will actually be used to repair the scratch rather than simply being collected from me. My advice to anyone renting from Avis: photograph and video every inch of the vehicle before leaving, and do not rely on an employee's word that existing damage has been documented. I made the mistake of trusting them, and now I'm being charged for damage that was already there. Avis should refund the fee.