I will never rent from Avis again. As a "Preferred " customer, I learned ypu cannot change a…read moreprepaid reservation and they will not refund you the unused portion...so I am no longer an Avis Customer.

From the owner: Vermietung VW California und Wohnmobilenread more

If you're planning personal travel in Europe, especially crossing borders, understand the risk…read morebefore renting with SIXT. I rented a vehicle in Munich, selected cross-border authorization, and independently purchased a valid Austrian digital vignette before entering Austria. The vignette confirmation shows activation on 24.01.2026 at 14:22. The alleged toll event cited by SIXT occurred on 25.01.2026 at 13:44 -- clearly within the active validity period. Despite complying with the regulations and providing timestamped proof showing the vehicle was covered, SIXT charged me €200 for a substitute toll weeks later. When I submitted the documentation, their written response was that they "do not check whether the fine is legit or not and act according to the information provided by the relevant authority." Let that sink in: you can follow the rules, pay for the required toll coverage, provide clear documentation -- and the company will not even evaluate whether the charge is legitimate before passing it through to you. As a foreign traveler in a regulatory system you're not native to, you reasonably expect the rental company -- as the registered owner of the vehicle -- to review documentation and assist when something appears incorrect. Instead, the burden was pushed entirely back onto me. If you're renting for tourism and crossing borders, be aware: post-rental penalties may be processed automatically, and documentation may not be meaningfully reviewed. Based on this experience, I would not recommend SIXT for cross-border travel in Europe. Transparency matters. Compliance should matter. Customer advocacy should matter.

I rented with Sixt in Munich on 6/19/2025 . After the rental, I was charged undisclosed fees for…read morecross-border tolls. Despite repeated attempts to resolve the matter directly, Sixt stopped responding. As a U.S. customer, I now have no choice but to escalate via my credit card company. Very disappointing lack of transparency and customer service."

Wish I could give less than 1 star. Reserved from the US and have a written confirmation for a…read moreMercdes C-Klasse. Avis provided a Ford sub that does not have the same handling, and is a big car to park on city streets. I had to take the suv since I had to be somewhere. On day 2 and Avis has not resolved.

Getting an X5 instead of a 3er cabrio is kind of an upgrade,…read morebut it was a bastard to park anywhere, and bloody hot all week. Regardless, 4 stars for the Sixt branded dinrdle!

After writing an extensive letter of complaint explaining that I had reported the damage prior to…read moredriving off with the car and citing specific employees actions, SIXT wrote me back and waived the request for compensation. I appreciate that but their allegations never should have happened in the first place.