I will never rent from Avis again. As a "Preferred " customer, I learned ypu cannot change a…read moreprepaid reservation and they will not refund you the unused portion...so I am no longer an Avis Customer.

From the owner: Vermietung VW California und Wohnmobilenread more

BEWARE: Already another review about this but it was claimed that I caused damage to the vehicle I…read morerented and also documented that I received the car on 100% charge when I received it on 37% and this was acknowledged by the representative who helped me. He waived a prepaid recharge fee, as a result and thus knowingly documented how I received falsely. Thankfully I had read that previous review about a similar experience and purchased full coverage. Given the prior review and my experience are consistent, I'd be wary of renting from here. If you do take photos of everything in, on and under the car before leaving the rental lot and again when you return.

Car rental scam... Avoid Sixt. I have taken the car from…read moreMunich Ostbahhof office, there were scratces all around the car and the guy said it is written. I did not take extra photos. On my return, there was nobody to receive the car so I left it there. Then 1 day later they sent me an email saying there is a 10cm scratch. I went to them asking them to show me the scratch and they said they rented the car. Now they ask 1100euros for the repair and when I said I did not make any accident or scratch, they said I could go to court. Very unprofessional and never will use them again

If you're planning personal travel in Europe, especially crossing borders, understand the risk…read morebefore renting with SIXT. I rented a vehicle in Munich, selected cross-border authorization, and independently purchased a valid Austrian digital vignette before entering Austria. The vignette confirmation shows activation on 24.01.2026 at 14:22. The alleged toll event cited by SIXT occurred on 25.01.2026 at 13:44 -- clearly within the active validity period. Despite complying with the regulations and providing timestamped proof showing the vehicle was covered, SIXT charged me €200 for a substitute toll weeks later. When I submitted the documentation, their written response was that they "do not check whether the fine is legit or not and act according to the information provided by the relevant authority." Let that sink in: you can follow the rules, pay for the required toll coverage, provide clear documentation -- and the company will not even evaluate whether the charge is legitimate before passing it through to you. As a foreign traveler in a regulatory system you're not native to, you reasonably expect the rental company -- as the registered owner of the vehicle -- to review documentation and assist when something appears incorrect. Instead, the burden was pushed entirely back onto me. If you're renting for tourism and crossing borders, be aware: post-rental penalties may be processed automatically, and documentation may not be meaningfully reviewed. Based on this experience, I would not recommend SIXT for cross-border travel in Europe. Transparency matters. Compliance should matter. Customer advocacy should matter.

I rented with Sixt in Munich on 6/19/2025 . After the rental, I was charged undisclosed fees for…read morecross-border tolls. Despite repeated attempts to resolve the matter directly, Sixt stopped responding. As a U.S. customer, I now have no choice but to escalate via my credit card company. Very disappointing lack of transparency and customer service."

After writing an extensive letter of complaint explaining that I had reported the damage prior to…read moredriving off with the car and citing specific employees actions, SIXT wrote me back and waived the request for compensation. I appreciate that but their allegations never should have happened in the first place.

Getting an X5 instead of a 3er cabrio is kind of an upgrade,…read morebut it was a bastard to park anywhere, and bloody hot all week. Regardless, 4 stars for the Sixt branded dinrdle!