Overall Europcar is pretty good really. I am a member of their premium loyalty programme and use…read moretheir cars and vans quite a lot. So in writing this review, there isn't much to say. I organise it all before I arrive; the dept is a 3 minute walk from my apartment, I go in and they more or less hand me the keys. The vehicles are always good quality, and the place is well located.

If you like cheap, starcar is right for you…read more But they definitely don't (or can't) use their income for customer service training. I had to go there twice by bus (2 one-hour trips) because I forgot my license ad then I didn't have the right ec card with me. Totally my fault, I know. But the unfriendly, defensive and disrespectful way he handled my ignorance (not the trainee, but her supervisor or colleague) made me angry. Please choose another car rental company that will treat you as a valuable human being and have compassion. In the end I didn't rent the car. I just can't give my money to such companies which see you only as a source of money, if I don't have to.