Super place to rent cars they pick and drop you off at the airport super friendly stright up front…read morewith prices and coverage options Abraham was super helpful and super friendly I will be renting with Veico when traveling to Mexico

I've been Renting for over 5 years here and their amazing customer service + great prices is what…read moremakes me keep coming back as a customer! Their are no hidden fees, they get straight to the point on insurance coverages ( you as the customer and driver should know when you need or don't ) they still present any additional needs prior to leaving with the rental. 1 of the if not the biggest perk me renting from here is that they arrive to airport and pick you up, additional on your wack back they shuttle you back to airport during your return. I will continue to rent from here. Amazing customer service amazing company.

No good here Go somewhere else…read more Bad experience Car no good no guevos We switched cars $4500 dollars for 4 weeks Too much

Overcharged, not the price we reserved online. Car rental went from $125 to $600 as soon as I…read morestepped to the front desk. SCAM!!!!!! Stay away

The place was pretty good it doesn't look like much on the outside. But they were pretty cool,…read morecustomer service was good. The car worked fine it had no problems once to ever. They did however leave the gas tank empty I know this might not mean much but we appreciate this com; and we would gladly recommend it to anyone who might need to renta a car.

If I can give a 0 star I would , don't waste your time …read more Horrible service , I gave them two opportunities and both time I end up very disappointed. Hope they get there **** together.

This is by far the worst service I have ever experienced with any rental car company. I have rented…read morecars from many providers, including Hertz/Dollar for the past 25 years and this one is by far the worst. I reserved a mid size SUV prior to my arrival at a cost of $347.41. Upon arriving the agent stated the car I reserved was not available and proceeded to force me to accept a compact SUV priced 32% higher!!! My family and our luggage would not fit in the compact SUV, hence the reason I reserved the mid size. In addition, the agent proceeded to add full coverage insurance which was to increase my rental to $1,200!!! Ridiculous!!!! If I refuse the coverage then I needed to leave a $4,000 security deposit through my credit card. Unacceptable! I spent the better part of an hour renegotiating to little avail. At the end of the experience I received the original reserved vehicle. The full coverage insurance was reduced to basic coverage and my rental cost increased to $461.54. I contacted Dollar corporate to file a complaint and request assistance with honoring the original quote. Dollar corporate was of no help citing that the location in Guadalajara is a franchisee; any rental charge dispute had to be directed to the local office directly. This is a joke to say the least as the local office is where the shake down occurred. I hope some folks read this review and think twice about renting from Hertz/Dollar in Guadalajara Airport. This place is a rip off! Don't expect them to honor a reservation quote.

I've rented from Mex-Rent-A-Car many times and returned them with minor damages on a few occasions…read more Once I didn't even return it at all, as it got stolen. Each of those incidents I wasn't charged a dime since I had purchased their full coverage zero deductible insurance. It's a pricey and mandatory add-on, but it's totally worth it. I only gave them 3 out of 5 stars because they once refused to let me rent a car because they would not accept Mexican bank debit cards. Apparently they only accept Mexican credit cards, or foreign debit/credit cards, which I had none on me on that trip. The clerk was a new employee and management was gone for the evening. Even as a repeat customer they would not let me complete my booking. I found myself stranded considering it was 10:30 in the evening and my final destination was a 1.5 hour drive away. Luckily I was offered a ride by an elderly couple who were headed in the same direction as I was.

After booking a car on line with all the extra insurance I was forced to play more than double at…read morethe desk on pickup. I had no choice to do so as I needed the car to get to my next destination with no other cars available for rent. After over a month of going back and forth of sending documents, photos, movies I got no where. STAY AWAY from them they will rip you off

MexRental is managing the Avis reservations. If it were…read morepossible, I'd give NO stars whatsoever. This by far was the worst car rental service!!! Don't waste your time or money here. Long story short, they asked me to check out the car before leaving and in that short time my bags managed to go missing. They were not able to help me find it even though we were the only ones there at the time. They would not allow me to check lost and found unless i had a court order which made no sense!! This company needs new management and employees.

Buyer beware. I rented a car in the middle of the night and had my rental waiting in the front…read morewhich had no lights. They switch my rental to another vehicle which I complained was not the car I reserved. They stated they gave me a comparable car since the other was not available. The car was really nice so I didn't mind, they asked me to inspect the car. I explained it dark from what I see it looked fine. It was t until I returned the car when they said it had damage to the passenger wheel which was barely noticeable. I think they gave me that car on purpose since it was not to be noticed in the dark. They asked if I took a video since I disputed the damage. I did not know to do this. Buyer beware of these scam artist. How many people were charged for this same car? Makes me think they gave me this car on purpose . Take video of your rental and have them drive it to a lit area

Went to Guadalajara for Family trip. I make my reservation…read morethru Alamo . First my car wasn't ready on time. The Manager discusses to me . Very bad customer service. Then he opted to give me another car. Isn't good condition as well. So I don't recommend Rent a car on Guadalajara Airport location. As Alamo Insider Customer from United States.

Stay away from this place, they have junk cars! Nasty dirty cars, and the guys want to force you to…read moretake insurance or they will charge your card $3000USD. I only rented from them because they supposed to have a pick up. They pick me up and take me to the lot only to tell me they do not have one. Ended up with a vehicle I could have rented at Hertz or National. The seats in the vehicle were nasty dirty. I asked the guy how could they rent out such a dirty vehicle. His answer was "I'll make a note of it"....

We rented a vehicle from this company from February 15, 2026, to February 22, 2026. Unfortunately,…read moreon February 22, 2026, Guadalajara, Mexico, experienced a lockdown due to a wave of violence following the death of a drug lord. My family and I were scheduled to return the rental car at the Guadalajara airport on February 22, 2026. However, due to the ongoing violence, we were unable to return the car. Our flight was canceled, and I attempted to contact the rental car company multiple times throughout the day and night on February 22 and 23, 2026, but my calls and texts went unanswered. I paid to secure my rental car in a garage to protect it from the violence in Guadalajara. It remained secured and unused for the additional duration of our stay in Guadalajara. Despite this, the company is charging me the full rental price plus the full coverage insurance I had originally paid for the dates I rented the car. Which is fine, but they are also charging me for the additional four days (February 23, 2026, to February 26, 2026), even though we were on lockdown and unable to leave our homes. The rental car company was closed and did not reach out to me until February 25, 2026. They only contacted me to ask when we would return and pay for the rental. They even had the audacity to claim that they were not penalizing me for not returning the car on the day it was due (February 22, 2026), which was the main lockdown day. When I arrived to pick up the car on February 25, 2026, I was disappointed to find that it was not ready. The car was not the original car I had rented, it was not washed, and it did not have gas. We had to wait quite some time for the car to be handed to me. This rental company is completely unacceptable. I will never rent from them again, and I strongly advise others to avoid them as well. Alquilamos un vehículo de esta empresa del 15 al 22 de febrero de 2026. Desafortunadamente, el 22 de febrero de 2026, Guadalajara, México, sufrió un confinamiento debido a una ola de violencia tras la muerte de un narcotraficante. Mi familia y yo teníamos previsto devolver el coche de alquiler en el aeropuerto de Guadalajara el 22 de febrero de 2026. Sin embargo, debido a la violencia continua, no pudimos devolverlo. Nuestro vuelo fue cancelado e intenté contactar con la empresa de alquiler varias veces durante el día y la noche del 22 al 23 de febrero de 2026, pero no obtuve respuesta a mis llamadas ni mensajes de texto. Para proteger mi coche de alquiler de la violencia en Guadalajara, decidí pagar para dejarlo en una cochera. Permaneció seguro y sin uso durante nuestra estancia adicional en Guadalajara. A pesar de ello, la empresa me está cobrando el precio total del alquiler más el seguro a todo riesgo que había pagado originalmente para las fechas en que alquilé el coche. También me están cobrando los cuatro días adicionales (del 23 al 26 de febrero de 2026), a pesar de que estábamos confinados y no podíamos salir de casa. La empresa de alquiler de coches estaba cerrada y no se puso en contacto conmigo hasta el 25 de febrero de 2026. Solo me contactaron para preguntarme cuándo volveríamos y pagar el alquiler. Incluso tuvieron la osadía de afirmar que no me penalizarían por no devolver el coche el día de la entrega (22 de febrero de 2026), que era el principal día de confinamiento. Esta empresa de alquiler es totalmente inaceptable. Nunca volveré a alquilarles y recomiendo encarecidamente a quienes la eviten.

Rented with Keddy who is ran by Europcar and they made it so difficult for me since the get go…read more When getting there they wanted me to rebook because my flight got delayed and they couldn't open up the booking on an iPad. I kid you not they had me waiting for more than 3 hours from 1-4 am with my toddler. When returning the car they said I had damaged the car. I always take a slow video of the car. I told them the damage was there and my video would load but they did not let me leave until they charges me around $500 USD. They reassured me that one the video loaded I can send it to them via email and get refund to my card. Long story short it took hours of calling, emails, and WhatsApp messages to get my money back. They were quick to charge me and made it nearly impossible for me to get my refund. I was even blocked from customer service number. I reached out to the WhatsApp as if I had a pending booking and when they replied I inquired about my refund. They are a nightmare Keddy and Europcar. Proof of me letting them know my flight was delayed and the damage was done. SCAMMERS

Horrible place for not use them. They charged a mandatory insurance that was over $360 more than…read morethe car rental. Horrible customer service.

On January 27 I had a contract with a third-party with full coverage to get a car for 10 days when…read moreI got to this place . The person in charge said that I needed to get another insurance from them. Otherwise the car wasn't leaving the rental place even though I had a contract with a third-part rent-Car app called Rentcars . They broke their part of the contract by not rendering service to me. Do not recommend this place better service next door with budget Rent-A-Car.