Average experience - savings erased by fees and logistics My experience with Sixt was mixed. On the positive side, the employees were friendly and helpful, and the car itself was mechanically fine and adequate for the trip. However, there were several issues that significantly impacted the overall experience. The rental location required a shuttle outside the airport, which added inconvenience. The car was returned to me dirty (dirt, sand, damp smells) and already had noticeable bumps and scratches, which didn't inspire confidence at pickup. I paid $30 to get it cleaned internally, at my cost. Pricing transparency was also a concern. While the base rental looked competitive at booking, several additional costs were not clearly communicated upfront. I paid $67 to drop the car off at the airport, which ended up being my only viable option due to an early flight (their office opens around 6:30 a.m.). Drop-off instructions were provided verbally with no written confirmation, which worked out, but felt informal for a major rental company. I was also charged $37 for fuel because the tank was reportedly short by about 1/16, which felt excessive for such a small difference. Regarding tolls: I initially had concerns about a $10 per-toll plus cost of toll charge, but to clarify, I did purchase their unlimited toll pass for $100, so I was not charged per toll. That said, the toll policy overall was not clearly explained during booking. Finally, there was significant pressure to purchase their insurance. Even though I provided proof of insurance and a valid credit card, I was told my personal vehicle insurance might not qualify because my insured car at home was "too old." This felt unnecessarily intimidating. In the end, the perceived ~$200 savings compared to other rental options were largely offset by extra charges, time, and inconvenience. Overall, the experience was average at best. I would likely choose another rental company in the future if you value better infrastructure, easier airport logistics, smoother operations, and clearer upfront pricing. read more

STAY FAR AWAY FROM THIS PLACE. This was one of the worst rental experiences I have ever had with any company. Upon arriving to pick up my rental, the staff member assisting us, Jonathan, was rude, dismissive, and unprofessional toward both my family and other customers. The vehicle we were given was absolutely unacceptable, completely filthy, with stains on the seats, a terrible odor (a mix of what smelled like feces, dirty mop water, and smoke), and visible damage including dents and missing interior pieces. We immediately complained and requested another vehicle. At first, our concerns were brushed off, and even after Jonathan agreed to provide a different car, we were left waiting outside in the heat for over 30 minutes while he socialized with coworkers, after a long day of travel. During this process, Jonathan also repeatedly implied that we would be responsible for damages to the vehicle, even though we had purchased a collision damage waiver. He specifically stated we would still be responsible for at least a $1,000 deductible, which added unnecessary stress and confusion given the coverage we had already paid for. At that point, we decided we could not safely or reasonably proceed with the rental and left. We were taken back to the airport by shuttle. During the shuttle ride back, the driver shared that issuing vehicles in filthy condition is apparently a recurring issue at this location. He also mentioned that he has recommended a different cleaning method he was familiar with from a previous employer, but that his suggestions have been ignored by management. What makes this experience even worse is that I was still charged an odd, confusing amount by the company--even though I never drove the car off the lot due to its condition. I have had to deal with partial refunds and unclear billing that does not make sense for a rental I never used. For context, I have rented with this same company in other cities, including Los Angeles and Orlando, and those experiences were completely different--professional service and clean, well-maintained vehicles. This location does not reflect that standard at all. Based on my experience, I strongly advise others to avoid this location entirely. read more

Had a pretty rough trip with Sixt. I absolutely would not recommend booking with them. I didn't realize the location isn't actually at the airport, you have to shuttle offsite. That's on me, it was in the fine print and I missed it. But I waited about 45 min for the shuttle, about 15 ride to the rental center, then another 45 min when I got there before talking to anyone. From there it was another 2 hours before we had a car. All in all, it took us about 4 hours total from getting off the plane to driving out of the rental car center. The very next day the car wouldn't start and we had to jump it. We tried to contact Sixt in every way possible and they were just...gone. Apparently because it was the weekend. We called the US office and they refused to help stating that we had to talk to the local rental center in PR. But they wouldn't respond to their office phone, their WhatsApp contact, email, even their emergency road side assistance wouldn't pick up or return a voicemail. After a day and a half we just went to auto zone and replaced the battery ourselves. Still hadn't heard a peep from Sixt. The next day they called us, we explained what happened. They quickly paid us back for the battery and refunded us for the roadside assistance fee (since it doesn't exist). But it took some pushing for them to care or do anything about the fact that we had spent hours of OUR time trying to fix THEIR problem. Eventually they gave us 1 of the 4 day rental fees back. I don't know. Maybe that was a fair resolution on their end. But the way they just went silent all weekend and then shrugged off the experience left a bad impression. There's zero chance I'll ever use Sixt again read more

I am an experienced traveler, who has had reasonable experiences with SIXT rental cars before. I am used to all sorts of hiccups with such rentals, including the inavailability of cars. However, this interaction was the worst customer service interaction I have ever experienced because this rental company was non-existent. I booked the rental car through booking.com and quickly learned that this company did not have an office at the airport in San Juan PR. No problem, I was told on my voucher that a shuttle would be waiting to meet me. Our flight was delayed so there was no shuttle, and I called the number to arrange for a shuttle to take us to the off-site location to get our car. Nobody answered, but a chatbot sent us a text telling us they would respond shortly. That was back in March 2026, and I have heard nothing since. I called every number of my rental voucher and nobody responded. I did a chargeback on my rental car because I was assuming I was scammed. It cost me an additional $500 more for a last minute rental. Now that I have done this charge back, both companies can give me no information on why the rental car company ignored me entire reservation. I'm used to these problems with rental car companies, but I have never encountered one that completely ignored their own reservation. I suggest you avoid Sixt in Puerto Rico at all costs. I will never use either company ever again, and I am using this as a case study in Bad Customer Service in the university classes I teach on entrepreneurship. I tried to get Sixt's side of the story by contacting them to find out what went wrong, but they didn't even respond. read more

Worst customer service ever. We pre paid for a car and gave the flight information as they asked. when our flight was delayed I called to informed and make sure they would have a car and as they didn't answered I left a message to please call me to confirm. As they didn't return my call I was hoping that everything would be ok, if course it wasn't. Not only did they not have my car but no cars were available to any of the other customers in line. 2:30 am and no cars and no solutions offered! They are a fraud. We were told to come the next day tio get our cars, but that was false. 24 hrs later, still no cars! Don't bother with this company. They don't honor what they sell in the website nor through third party vendors. Shame on Hopper and any other vendor that does business with them. Lesson learned, if it's too good to be true..... believe it's too good to be true! Shameful! read more

I'm not sure why people have given so many bad reviews but they were very professional, quick and the car was great. The return process with smooth and the return shuttle was available five minutes after returning the car. There are several shady car rental companies, especially on Travelocity that have rates as low as three dollars a day . Those are scams because they fleece people out of exorbitant fees to insure the car. With the Sixt, I think it was just $10 to add insurance. There are four stories of people paying $300-$400 for insurance from some of the shady car rental operators in Puerto Rico. I highly recommend this operator read more

Costumer service needs improvement. Over paid for my car rental. My card was charge with additional fees. Tried calling several times to discuss my concerns with my final bill but was not successful. Call got sent to voicemail mail and got disconnected. Very disappointing :( read more

I had a terrible experience with this rental car company and will never book with them again. First, there were only 5 people before me but the staff is too slow that it took me 2 and half hours to get my car. I had reserved a compact SUV, but when I arrived, they claimed they didn't have one available and they mentioned they are going to charge extra $15 per day for the available car , which was not acceptable to me and then rude staff member said don't give me any car and let me wait for animal hours and at last instead gave me a compact crossover in extremely poor condition. they reset all the errors (i know cuz the clock was rest to factory settings).The car was completely run down, with multiple warning lights, including the check engine light, on the entire time. To make matters worse, when I tried to contact their support team to address these issues, no one picked up the call. The lack of customer service and the condition of the vehicle were unacceptable. If you're considering booking with this company, think twice. I do not recommend them. read more

See all

I rent cars in lots of places, and Sixt has been fantastic. I have rented from the airport location a few times and they all have been without incident. This past time I returned the car over an hour late and there were no attempts to charge extra or anything! The line was a bit scary, but I waited only 5 or so minutes. No gross inspection of the car (which seemed a few years old, but what do I care??). My several interactions with the team that worked there were all pleasant. They get 5 stars because I have rented from other companies before and despise the larger rental companies who will use every crooked trick in the book to overcharge you. Not sixt! Well done! read more

It was bumpy from the beginning but the end is what pissed me off more. Initially, took us about 30 mins to get shuttle and then the initial car smelled like straight smoke. They quickly changed it with no issue. To drop it off, they did not inform us they did not have a dropbox or early drop off process. Got there by 4am to drop the car off as my flight was at 6am. Rode around, called and nothing- only to read the fine print to drop off the car at the airport for emergencies since they dont open til later and it would be a $66 charge. I dropped it off at the airport (due to no other choice), sent a message and received a message back later stating they had received it. I told them I'd hope I wouldn't be charged since they had no dropoff box OR early drop off to accommodate travelers with flights leaving prior to them opening. I went back and forth a few times and they just went silent on me. It is almost as they they set it up like that for additional charges. Not transparent and unprofessional how they just cut the communications. I wont be using them again! read more

The car was clean & new. However the lengthy wait upon pick up was tough to endure. Our flight arrived @ 8:20PM & shuttle service was fairly fast, but when we arrived at the pick up location around 8:45PM, there was a long line of frustrated people waiting. We sat & waited over three hours. We eventually got the car slightly after midnight (12:03AM to be exact). Returning the car was smooth & fast. read more

Disappointed with the Condition of the Car and Lack of Communication I recently rented a car while visiting Puerto Rico and had a very frustrating experience. I had booked the car a bit earlier than my arrival time, but I still ended up waiting over an hour to actually get the vehicle. I was tired, it was hot, and I just wanted to start my vacation. When they gave me the car, I noticed several visible damages. While the staff was taking photos, I made sure to record a video myself just in case -- which I'm glad I did. The staff was polite and friendly, but the real issue came up once I was already on the expressway: the bumper literally came loose and started hanging off. Clearly, the car had been in an accident before I received it. I couldn't safely drive the vehicle, so it stayed parked. I was staying nearly an hour away from the rental location and ended up riding in my sister's SUV the rest of the trip -- which meant my niece had to sit in the trunk so we could all fit. Totally unacceptable. I called customer service, and no one mentioned that they offer a service where they bring a replacement car to you anywhere on the island. Instead, I had to interrupt my vacation the next day and go back to exchange the car myself. No one offered to make it right beyond a small credit. As of now, I've only received a partial refund, even though the car they gave me was unsafe and unusable. The staff was very apologetic, and I do appreciate that, but unfortunately, it doesn't change how disappointed I am with the overall experience. read more

Honestly, these guys were quick and professional. Yes, this was a 10-minute drive from airport, so plan for that. But It was less than half price, so... read more

Rented a car in San Juan from sixt and we had no issues. The girl at the front desk was very nice and helpful.

These people are so rude and the car looked like it had been in several minor accidents! It had good gas mileage but drove like a go cart. And they have hidden fees by the time you are finished you might as well have booked with a major company like enterprise. read more

My experience with this company two years ago was awful. As a regular car rental business customer, I am not tied to any company. I just look for the best price at the time of my rental. Sad to say, this was the first time doing business with this company and the worst experience I've ever had. Let me start by saying, three days after my reservation and THREE WEEKS PRIOR to my arrival date, I tried cancelling my reservation. First of all, it was impossible to get someone on the phone no matter the extension I tried.....English, Spanish, reservations, shuttle service, customer service or even road assistance. I ended up having to email them cause that's how they communicate. To my surprise, this company wanted to charge me $100 as a cancellation fee for a $236.50 fully prepaid rental (or so I thought)! ARE YOU SERIOUS?!?! That was the first red flag. I decided not to cancel my reservation. BIG MISTAKE.....HUGE MISTAKE! Upon arrival, I was astonishingly surprised by a series of MANDATORY charges I had no idea of and I couldn't decline regardless of my car insurance policy.......Glass & Tire Protection charge of $4.95 daily, Road Assistance charge of $2.99 daily, Rec Charge fee of $3.33 daily, Vehicle License fee of $1.67 daily, State Tax, Concession Fee and Municipality Tax. Never have I ever rented a car with SOOOO many extra (hidden) charges upon pickup. I pay what I reserved for and that's it. Like that wasn't enough, I reserved an economy car and I got a car without power windows nor power locks! WHAT IN THE WORLD!!! Yes, I had to make sure each door was locked each time we got off the car and we all had to use a manual window crank if we wanted to raise or lower the window. To further test my patience, upon arrival to return my car, I was not greeted by an employee like I usually am where I turn in my key, report the gas and mileage and keep moving. I was instructed that I needed to walk into their office, wait for my turn to turn in the key, have an employee inspect the car, sign and then I could leave. Good thing I was early to the airport and they didn't have an office full of customers. Anyway, if you are reading this and you still decide to rent with this company, please be safe! You don't want to be involved in a car accident and have to wait for them to respond to your email before you can get road assistance! read more

Sixt - Car Rental Near Me - Carolina, Puerto Rico

Abimelec was super friendly and really set the tone for our trip! He welcomed us with a smile and was able to get my car rental accommodated quickly. I would recommend him anytime you are in need of any car rental in San juan read more

DON'T FALL FOR THIS: - You DO NOT NEED to buy insurance for the vehicle, as long as you are a citizen of the US and already insured through an agency back at home. - You will be told you need insurance to drive in Puerto Rico, which is correct. It's correct for any state or territory in the U.S. - I spoke with my insurance and they confirmed I'd be covered in Puerto Rico, therefore I didn't need to pay the extra $200 for the companies insurance. - Be informed. The worker might insist you get their insurance. Other than that: - My car worked fine. - The service by employees was good. - The wait to receive the vehicle was at least 30min. - A shuttle picks you up and drops you off from the airport read more

Do NOT rent from them! It was a nightmare! We waited 2 hours for our car and there were 5 other groups of people waiting out in the heat (they told us to wait outside, not inside in the AC) who also waited at least 2 hours, one couple waited 3! They charged us a bunch of extra fees do we paid double what we were told initially. One family of 6 who waited st least two hours were given a small car not the expensive large vehicle they'd already paid for ahead of time. It took them a half hour to get a larger car. When we called them during our trip with questions noone answered. Completely unprofessional. read more

They just over charged me not once but twice.First they charge me for insurance I didn't agree with and then after I returned the car and closed contract they were able to charge my card another 124.00 dollars of hidden fees.To tap it I couldn't get in touch with them to explain the charge.they just don't answer the phone for customer service . read more

I had a reservation for 8 pm. My plane was delayed and by the time I found the sixt van it was driving away. When the next driver pulled in he said me and my friend were out of luck for not getting there sooner and left us stranded at the airport. How can any company do this to visitors coming in with no transportation. read more

My reservation - was for a SUV and paid for an SUV and I received a dirty car that was not a SUV. Please clean your cars. That was disappointing and disgusting. The second issue is that they OBLIGATE you to get additional insurance and insist it is mandatory. - This is bait and switch tactic, I truly dislike this type of deceitful advertising. The price per day is alluring enough to get customers to reserve their cars, however, upon getting to the desk to finalize the reservation, one is presented with an additional set of fees that are totally ridiculous. My credit card company (Chase Sapphire) offers primary insurance and my Business American Express Platinum offers secondary insurance. I am covered 100%, however, they will insist and force you to take this additional insurance, and now the price per day has skyrocketed. This is very disturbing and it is unethical, similar to a bait and switch tactic, and false advertisement, I reserved a SUV and received something else and the cost of my reservation tripled upon leaving the lot. I will not use them again. read more

If I could leave zero stars I would. Absolute nightmare of a rental. Not only was the car non operational in the rain due to faulty windshield wipers which they never returned the call about. They claimed that my rental was due back at 3am... can you believe that. My wife and i's flight left at 8:52. My charge for the 16-19 was 165 dollars due back at 7. We returned the car at 7:20 and they charged us another 260 saying we were added and extra day. 21.5 times the day rate. We contacted them and they were EXTREMELY rude. Not working with me on any leeway even though they were clearly in the wrong. Stay far away. Terrible cars, terrible customer service. Hidden charges. Shady as you can be. Don't rent from sixt unless you want to be treated terribly and overcharged. You're welcome for the heads up. read more

The worst experience ever, they make you wait outside for car insurance in 100 degree weather for hours with a reservation. Also note : They are not at the airport, they provide a shuttle , and there you will sit outside in a shed, waiting for cars they don't have . read more

If I could give this place zero stars I would. They rented us a car with a dying battery that left us stranded for 5 hours in Dorado. When we tried to call for roadside assistance they screened our calls, not answering to give us an ETA on when the replacement car would be en route. When the replacement car did arrive hours later, it was considerably smaller and couldn't even hold our luggage plus the passengers, so no way transporting both to and from the airport. The customer service is terrible and the cars even worse. The price may be competitive on Expedia, but it's not worth all the time and hassle you'll endure with this team. Spend a little extra and choose another rental car service. read more

Deceptive! I was told to buy a toll pass ($72) because there are "6 tolls between San Juan and Luquillo" and in truth there was 1 with a total of 6 on the entire island. They're less than a dollar each. Plus it was a ratty car. Even email service was crappy. read more

No shuttle from the airport. No-one answering the phones. Do not use this company. I regret booking with them - will not use again.

Just know that the price you agree to online isn't the price you pay. They try to sell you on toll fees, fees for damaged windshield and flat tires, extra insurance. Its just a lot. I wouldn;t recommend this place but if its your only option make sure to make a reservation at least 2 hours after you want to pick it up. If you're light lands at 10, reserve a car for 12. Their shuttle is ridiculously slow and they forfeit your reservation after an hour if you don't pick it up. Also you can't just walk into their building (trailer). They tell you to sit outside and wait to be called. Its hot as hell but they do offer small bottles of water. The inside has the strongest smell of pinesol ever. Even when you are called your car may not be available. Their paperwork is so unofficial that its laughable that they are in business at all. My guess is most of the cars will come with sand inside and some damage. If you can afford to pay more just go with a rental place at the airport. read more

if I could give negative I would!!!!!! do not rent from this place. they are scandalous and will steal your money. best part is that they are not even the real Sixt rental car corporation, they are a franchise and the corporation will not take any responsibility for the franchise's actions. the management of whom i will not name just yet will give you his number and say that if there is anything you need to let him know. not even the corporation is able to contact the franchise. this place is an absolute JOKE. first stop was yelp and now on to social media before I contact the Better Business Buero. read more

I rented from them in October . brang the rental back on the 8th of October and I'm still waiting for my deposit of 500 dollars . I will never rent from them . I've called they said ten days call back the 18th . I called the 22nd cause I excluded Saturdays n Sundays . the rep said oh it was just released youll get it by Monday . it is now Tuesday and still nothing . I got ripped off so be careful renting from sixt rental car in Carolina Puerto Rico . worse experience I had with any rental read more

Stay away from this company even when you show proof insurance with a declaration page and you show a PLATINUM AMERICAN EXPRESS their goal is to force you to their overpriced insurance rate. You are better of renting somewhere else because you are NOT getting a deal. Save your money cancel your reservation with them and enjoy your vacation with another rental car company read more

Terrible rental experience, except for helpful staff like agent Karla and manager Christopher. We called multiple times until they picked up on the 5th time and waited more than 1 hour for a shuttle to arrived and to leave us to wait for another shuttle that still came super late, causing discomfort and delays. The agent was great, but the business should improve by having more drivers and a dedicated phone responder. I'm upgrading my rating from 1 to 2 stars due to staff kindness, but losing 3 hours to rent a car is unacceptable. read more

Currently renting with them until 12/27 and there's a leak coming from car's washer fluid reservoir and I can't get a hold of them. Originally waited over one hour (on a Weds evening) to get my rental when I first got it even though they knew we were on the way. They make you wait outside under a shed. They clean cars only when the renter arrives, which is why it took over an hour. They take photos of car before you leave the lot for reference and one photo included the low washer fluid light on. Decided I was tired of the constant alert to refill, got fluid, filled up and it started leaking. I've emailed this location multiple times, called them multiple times, texted and no answer at all. They just take your money and send you off. This is ridiculous that I cannot get a hold of them these past couple of days and they're supposedly 24 hrs...never renting from them again! read more

Sixt - Alert - Car Rental Near Me - Carolina, Puerto Rico

The check in process was very smooth but when I returned the car they charged me $1000 for a tiny pin in the windshield (usually caused by a truck kicking up a rock) that likely didn't even happen while I had it. It wouldn't have even occurred to me to check for something that tiny. Now I'm tied up with insurance trying to get it figured out. Dealing with Sixt rent a car was the low point of my vacation. I would avoid renting from this company but, if you do, make sure to very thoroughly document every single tiny little anomaly on all of the glass as charging low prices for the car and then outrageous prices for stuff like this seems to be part of their business plan. read more

0 Star Rental Company, Had a prepaid reservation, still waited 2 hours for a car. Do not rent from them if you want a great experience.

I don't write these often enough but Sixt Rental in Carolina Puerto Rico where truly amazing and wonderful. They treated my family and I with great care. The car was not returned on time that we had rented but they gladly gave me an upgrade until the jeep we rented was available. They in fact, came to my apartment for the switch. Everyone I was in contact with, including paying a parking ticket, was incredibly courteous and professional. read more

I can't select zero stars. By far one of the worst experiences ever. For starters you can't wait inside the office you have to stand outside where it's hot and raining. It's also 7:45 pm. Only two people working and there are about 6 people in front of me waiting. There are also about 3 people waiting on their car. Ive been standing outside waiting for about 30 min and no one has been called. Now I know why they are the only ones with vehicles available. No one wants to wait for hours to rent a vehicle. This is completely unacceptable. I would rather walk than to rent from here again. Their sense of urgency is non existent. read more

If you want a car that works, don't rent here. First off there are times where they flat out just don't answer the phone in the evenings. I tried four about 4 hours one night, 5 Separate calls before I gave up. Hold times were said to be 10-15min each time. The whole time listening to their horrible hold music about how amazing they are. If you have trouble with you car (like I am now) good luck, be prepared to drive a long distance to get a new one. Im not sure if the car is even going to make the 78mi drive. Oh and on pick up the car had no wiper fluid, so they obviously don't check the car fluids before sending them out again. The staff at the locations are decent, but everything else customerservice wise is horrendous. If there is even a slight chance you might need to contact them, look somewhere else. read more

Clearly, my experience was way better than most, but I think I need to share in all fairness. I arrived a few days before so I could go directly to the rental, did not have to wait for the shuttle. I showed up early, with the proper insurance documents. I had no issues at all. I even got an upgrade. Yes I paid for the highway thing, which you probably could live without. Regardless you can add that later if you know you'll pass by a few of them tolls. Car was brand new, could maybe have been cleaned a bit better internally, but otherwise everything was fine. read more

This place don't even deserve a star. Rented a 15 seater van for a week and it was the worse experience we ever had with rentals. The only van available & it looked like it went through hell. The AC would work when it wants to so the back seat riders were dying of heat, the check engine light went on the second day along with oil light went on & the tire light. IT WOULD NOT GO OFF. We were charged an extra $500 because the van was an "expensive" rental & they wouldn't take our insurance (we have better insurance) The backseat seat belts was not usable & the compartment had cockroaches. They basically just patch up the rental (wash the outside) & wait for the next people to rent it. We had put gas for the first time during our trip & it wouldn't start. On our last day literally heading to the airport from Adjuntas, the van died. We were stuck on the side of the road 8:30 at night in a pitch black area. We called this company because we needed road side assistance & NO ONE ANSWERED the phone (called numerous times) I even emailed them, it's been 2 days & guess what? They didn't even return an email or call. My husband ended up starting the van again and we was praying we'd make it to drop this POS rental off. Two minutes till reaching the rental place it died 4xs!!! WE WERE ROLLING IN THE RENTAL PLACE holding up traffic!!!! I was in tears because we had 2 babies with us (out of the 11 of us) & needed to catch our flight back home. Got to the office to see sooo much workers but no one could answer the damn phone?!! The response we got was: We just work here. So if we didn't get the van to start, we'd still be stuck in Adjuntas (2 hrs away) WHY PAY FOR ROADSIDE ASSISTANCE WHEN WE CANT GET THE HELP? $2700 for a trash rental. NEVER AGAIN. Do yourself a favor & believe the reviews, this company is a patch & rent. They don't keep up with the maintenance of the trash cars they have. If this wasn't the only rental van available, we would've went with a well known company like we always do. read more

See all