Cancel

    Open app

    Search

    Popular Auto

    2.4 (66 reviews)
    Open 7:00 am - 6:00 pm

    Popular Auto Photos

    You might also consider

    Recommended Reviews - Popular Auto

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    YOU MUST READ THIS REVIEW BEFORE YOU RENT A CAR FROM BPPR. The first car I was given had mechanical problems (wouldn't start at times). After the first incident, I bought a portable jumper device, which subsequently, I ended up using 4 more times, to start the car. Once I had an opportunity (business pause), I called BPPR for emergency road service; they said they had no emergency road service. And they instructed me to drive to the nearest local rental site, in Mayaguez (40 minutes in traffic). Not having any other alternatives, I did as instructed. Once there, the counter service person sent me to a battery shop, which was very busy and had 1 hour wait time for diagnosis and service. After haggling and being inconvenienced all morning, the car completely died and emitted a burning smell, and wouldn't restart. The shop had to push it into the service bay. And the BPPR service clerk still wanted to replace the battery and sent my back out in the same car. I debated and argued, until finally they agreed to give me a different car. I didn't want to be late for my next business events, so quickly checked the new car for damages, but in my hurry I didn't notice that the front tires were bald and had several cuts (noticed it later). but the worst is yet to come. The worse part was that after connecting my iPhone to the Bluetooth of the 2nd vehicle, it (the car's Bluetooth system) disrupted the settings of my iPhone, and I was not able to make calls on my phone away from the car. I called Apple for assistance with my iPhone and not even Apple technical support service could help me recover the iPhone settings to work right again. Now I'm back to my home base and 2 weeks later, my iPhone still has the problem and I need to buy a new iPhone. I don't know what caused the problem, but my iPhone was working just fine before I connected to the rental car Bluetooth system. All the inconveniences set my business schedule back 3 days, and rolled into the weekend, in which I could not rescheduled 2 missed business appointments (as result of the car's mechanical problems, and not being able to use my iPhone away from the rental car). I had to reschedule meetings for the following business week, which rolled into another week, added to my schedule and I had to extend my travel 9 more days (at an additional cost of $1,500). I asked BPPR for a 3-days credit for lost of use and lost of time. They gave me nothing but excuses; and said that anything mechanical will fail. I have been traveling and renting cars for over 30 years, but never experience a rental car mechanical problem with any other rental company, not even a slight inconvenience. In the end, my business trip escalated from 23 days, to 32 days, at an additional cost of $1,502. After writing the BPPR Regional Manager an email, all he could offer me was $5 per day reduction in rental rate, on the additional 9 days I had the car (just a lousy credit of $49), on the total 32 days of car rental time. I will never ever again use BPPR CarRental.

    Outside waiting after 1 hour shuttle wait

    See all

    3 years ago

    Helpful 1
    Thanks 2
    Love this 2
    Oh no 1

    3 years ago

    Helpful 3
    Thanks 1
    Love this 2
    Oh no 1

    2 years ago

    Fraud and deception. Do not contact this company; you will lose your money! Now we are fighting for our deposit of $ 1000

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 3
    Thanks 1
    Love this 2
    Oh no 2
    Photo of Melissa B.
    135
    57
    148

    5 years ago

    Helpful 3
    Thanks 2
    Love this 1
    Oh no 1
    Photo of Jasmin R.
    119
    19
    2

    3 years ago

    Helpful 1
    Thanks 2
    Love this 1
    Oh no 1

    2 years ago

    This place rocks shoutout Carlos for helping us!!!! Green motion across the street screwed us over but popular auto saved the day

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 2
    Love this 1
    Oh no 1

    3 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 1

    3 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 1

    4 years ago

    Helpful 3
    Thanks 2
    Love this 1
    Oh no 2

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 2
    Love this 1
    Oh no 1

    3 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 2
    Photo of A P.
    2
    38
    96

    6 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tony P.
    38
    76
    17

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0
    Photo of nikki t.
    36
    20
    24

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Pete J.
    11
    86
    6

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 2
    Love this 1
    Oh no 1

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Wendy F.
    189
    12
    1

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Joe R.
    10
    1
    0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Popular Auto Reviews in Other Languages

    Review Highlights - Popular Auto

    They gave me a Hyundai Accent which was in good condition with about 11k miles on it.

    Mentioned in 2 reviews

    Read more highlights

    Verify this business for free

    People searched for Car Rental 1,839 times last month within 15 miles of this business.

    Verify this business

    Alamo Rent A Car - It's the back of my drivers liscence , top is original and bottom is a copy they gave me when I had it renew .

    Alamo Rent A Car

    4.2(205 reviews)
    2.2 km

    I went off the plane in San Juan got my bag and walked into the car rental place across the street…read morefrom the Arrivals area and was greeted by a really nice guy (I think his name was Oscar?) who checked me in in about 3 minutes and called over another super nice kid who took me into the garage and pointed at a row of cars and said "pick one of these." A row of pristine clean cars. I picked one, got in it and left. When I returned it I pulled up and another super nice guy looked at my papers and said "you owe zero dollars have a nice flight." And I went on my way. THANK YOU ALAMO !! I will always use Alamo anywhere now, I've never had such great and easy service in such a long time.

    I made and paid for a car reservation for my mom and when she got there they said she couldn't get…read moreher vehicle because the credit card that paid in advance for the reservation wasn't in her name. Which doesn't make any sense if she was the driver and they had everything else in her name she even offered to put her card on file even though I paid for everything and extra insurance when I asked to talk to the manager she said she would cancel the reservation but couldn't give me a refund??? That I had to call customer service which is on central time so closed and then hung up on me when I said that wasn't happy with the idea that she's canceling my reservation but not giving me a refund or recipe for the cancellation. So NO I would not recommend Alamo because clearly they will take your money but not guarantee your reservation or refund.

    Photos
    Alamo Rent A Car - Front of my drivers liscence , the bottom one is a copy they gave me when I renew it .

    Front of my drivers liscence , the bottom one is a copy they gave me when I renew it .

    Alamo Rent A Car
    Alamo Rent A Car

    See all

    ACE Rent A Car

    ACE Rent A Car

    2.3(53 reviews)
    0.2 km

    I paid in full through Priceline, then was charged a booking fee with the rental company when I got…read morethere. No matter how much I explained that I paid in full already, she was adamant that I was responsible to pay an additional booking fee. I'm now trying to get that refunded through Priceline. I had rental car coverage with no deductible through my credit card company but they refused to use it and made my car insurance my primary for the rental. Then took a $1000 deposit because that's my insurance deductible. I had both policies printed out and they still refused to take my credit card coverage. The front desk staff was rude with no customer skills at all. I waited about 45 minutes at check in and check out though there was only one person in front of me both times. At check in, someone came in and went around me and staff took care of him before me. The car was clean until I leaned the seat back and discovered some disgusting I don't even know what. I should have listened to the feedback on the Puerto Rico Facebook groups about this company and booked elsewhere. This was literally the only bad thing about my entire trip but the stress sucked. The only good thing about this company is the airport shuttle. Super friendly service both ways and quick pick ups.

    Worst company EVER DONT WASTE YOUR TIME! They charge the…read moredeductible of what u have on ur car anywhere from $500-$1000 so they hold that PLUS the cost of the car! They charge by the day but don't give u the full day! They wanted us to return our car at 1am the day before even though we should've had until 12:01 am the next day! Not got to mention they processed my husband the entire way through as the wrong person ! And yes he has his ID! Rent from real company where they hold $250 and all fees and in black and white ! This company there is a fee for everything! I think they may have even tried to take my husbands DNA! Don't waste ur time cheaper IS NOT always better!!!

    Photos
    ACE Rent A Car - Shcall 787-728-2418 for shuttle service.uttle Available

    Shcall 787-728-2418 for shuttle service.uttle Available

    ACE Rent A Car
    ACE Rent A Car - Our rental for the weekend

    See all

    Our rental for the weekend

    Black Tie Car Rental - Grand Wagoneer Serie 3 Black www.carrentalpuertorico.com

    Black Tie Car Rental

    4.6(11 reviews)
    3.6 km
    Locally owned & operated
    24/7 Availability

    I can't say enough about this service! It's absolutely…read moregreat. The rental car experience at San Juan International Airport is horrible but with Black Tie it was so easy. They communicate constantly. I didn't wait for more than two minutes when they showed up with the car and the keys were handed over to me and I was on my way. I kept the first Chrysler Pacifica, which was absolutely perfect brand new and spotless for one week with my family. After my family returned to the US I changed cars to a Honda pilot and that changeover was also seamless. The Honda pilot was brand new spotlessly clean, and performed flawlessly. The Team at Black tie is great. I have a large family and this service made my trip even better. Puerto Rico is great and Black Tie Car Rental is awesome. I highly recommend them to everyone and I'm quite sure that the cost was comparable to the long, hot confusing rental car agencies around Luis Munoz International Airport. Rent your cars with Black Tie you will not regret it.

    "Black Tie Car Rental made our Puerto Rico trip so easy. The communication was excellent, the van…read morewas spotless and exactly as described, and curbside pickup and drop‑off at SJU saved us a ton of time. Friendly, professional service from start to finish - I would absolutely rent from them again

    Photos
    Black Tie Car Rental - Audi Q7 available at www.blacktiecarrental.com

    Audi Q7 available at www.blacktiecarrental.com

    Black Tie Car Rental - Grand Wagoneer Obsidian, available for rent at www.blacktiecarrental.com

    Grand Wagoneer Obsidian, available for rent at www.blacktiecarrental.com

    Black Tie Car Rental - 2024 Oddysey Sport available for rent on www.blacktiecarrental.com

    See all

    2024 Oddysey Sport available for rent on www.blacktiecarrental.com

    Sixt - Ran down broken car given to me

    Sixt

    1.5(136 reviews)
    1.1 km

    Average experience - savings erased by fees and logistics…read more My experience with Sixt was mixed. On the positive side, the employees were friendly and helpful, and the car itself was mechanically fine and adequate for the trip. However, there were several issues that significantly impacted the overall experience. The rental location required a shuttle outside the airport, which added inconvenience. The car was returned to me dirty (dirt, sand, damp smells) and already had noticeable bumps and scratches, which didn't inspire confidence at pickup. I paid $30 to get it cleaned internally, at my cost. Pricing transparency was also a concern. While the base rental looked competitive at booking, several additional costs were not clearly communicated upfront. I paid $67 to drop the car off at the airport, which ended up being my only viable option due to an early flight (their office opens around 6:30 a.m.). Drop-off instructions were provided verbally with no written confirmation, which worked out, but felt informal for a major rental company. I was also charged $37 for fuel because the tank was reportedly short by about 1/16, which felt excessive for such a small difference. Regarding tolls: I initially had concerns about a $10 per-toll plus cost of toll charge, but to clarify, I did purchase their unlimited toll pass for $100, so I was not charged per toll. That said, the toll policy overall was not clearly explained during booking. Finally, there was significant pressure to purchase their insurance. Even though I provided proof of insurance and a valid credit card, I was told my personal vehicle insurance might not qualify because my insured car at home was "too old." This felt unnecessarily intimidating. In the end, the perceived ~$200 savings compared to other rental options were largely offset by extra charges, time, and inconvenience. Overall, the experience was average at best. I would likely choose another rental company in the future if you value better infrastructure, easier airport logistics, smoother operations, and clearer upfront pricing.

    STAY FAR AWAY FROM THIS PLACE…read more This was one of the worst rental experiences I have ever had with any company. Upon arriving to pick up my rental, the staff member assisting us, Jonathan, was rude, dismissive, and unprofessional toward both my family and other customers. The vehicle we were given was absolutely unacceptable, completely filthy, with stains on the seats, a terrible odor (a mix of what smelled like feces, dirty mop water, and smoke), and visible damage including dents and missing interior pieces. We immediately complained and requested another vehicle. At first, our concerns were brushed off, and even after Jonathan agreed to provide a different car, we were left waiting outside in the heat for over 30 minutes while he socialized with coworkers, after a long day of travel. During this process, Jonathan also repeatedly implied that we would be responsible for damages to the vehicle, even though we had purchased a collision damage waiver. He specifically stated we would still be responsible for at least a $1,000 deductible, which added unnecessary stress and confusion given the coverage we had already paid for. At that point, we decided we could not safely or reasonably proceed with the rental and left. We were taken back to the airport by shuttle. During the shuttle ride back, the driver shared that issuing vehicles in filthy condition is apparently a recurring issue at this location. He also mentioned that he has recommended a different cleaning method he was familiar with from a previous employer, but that his suggestions have been ignored by management. What makes this experience even worse is that I was still charged an odd, confusing amount by the company--even though I never drove the car off the lot due to its condition. I have had to deal with partial refunds and unclear billing that does not make sense for a rental I never used. For context, I have rented with this same company in other cities, including Los Angeles and Orlando, and those experiences were completely different--professional service and clean, well-maintained vehicles. This location does not reflect that standard at all. Based on my experience, I strongly advise others to avoid this location entirely.

    Photos
    Sixt - Car return area.

    Car return area.

    Sixt
    Sixt - Lack of cars. No clean cars available for arrival of new guests. Over booked. Understaffed. Informed would have to wait over an hour. Left.

    See all

    Lack of cars. No clean cars available for arrival of new guests. Over booked. Understaffed. Informed would have to wait over an hour. Left.

    Popular Auto - carrental - Updated May 2026

    Loading...
    Loading...
    Loading...