Our rural home in payne country has been serviced very well by Crouch's HVAC service. We have been…read morewinterized, we have had spring cleaning and tune-up, we have had starter solenoid replacements, and we have been guided how to heat and cool for a large patio expansion. All visits and communications were done on schedule and below budget. Most professional HVAC firm I personally have ever dealt with. Can't go wrong with Doug!

We used Crouch in the past and were satisfied with the service so when our heat pump died, we…read morecalled them again. They were asked to fix the heat pump and to repair our duct work. They replaced our heat pump without issue and told us they would address the ductwork issues after they took care of customers without any A/C. However, they never came back. When I called 3 months later, I was told they were not going to fix our ductwork. They should have been honest about that 3 months ago.

We appreciate Stark's Pro Mechanical. Michael and Cole came and fixed a gas leak. They were very…read moreprofessional and did a great job. It is so heartening to see young plumbers who are so skilled. They were so tolerant of us old folks here in Stillwater. We will call Stark's again.

we have used starks to clear our sewer line, repair our AC and install a gas insert for our…read morefireplace. Everyone we have dealt with has been very professional and knowledgeable.

Very nice, friendly and most of all quick. Knowledgeable and helpful. Price was great, I expected a…read morelot more

AC stopped working at 107 deg!!I called, Tom the owner answered and said he had 2 vans nearby…read more Hour later 2 really nice young men came by and reset the system due to overheating. Great service and reasonable price!!

This is a follow-up to a review I posted recently. The company got back in touch with me (after…read moreseeing the review). We discussed what happened, how my concerns fell through the cracks, and what the company was doing to avoid that happening again in the future. They also reconsidered my request for a refund. Overall, I was very pleased with Advantage's follow up. How things initially happened was really frustrating. That said, I'm pleased to update my review to indicate that they did make things right again.

The following is an email that I sent to two different email addresses for Advantage. The original…read morecompany has now changed hands and you can't call and talk to someone in the Stillwater office. Every call is sent to a call center in Tulsa. "Just a couple of comments about what was done yesterday. (August 10th 2026) When they got here I explained that I know I have an issue down the line with tree roots. And that the last gentleman (Shannon) who came out about 2 & 1/2 years ago ran the auger down the line. (I believe it had some type of blades at the end which CUT the roots out.) He made several passes down the line, spending several minutes in the area where the roots were. It stayed clear until now. You should be able to look up the history of my account and see exactly when that happened. This time they just ran the enlarged spring down the line and pushed through the roots an 30'8" (4:22 minutes in the video) then there was another cluster of roots at 55'5" (10:01 minutes in the video) that was gone through, but not cleared out. After running the camera down the line they never attempted to auger the line again to clear out those two sections to completely clear out the roots that were in the line. It became an issue of completely replacing the whole line or those sections of the line. So reviewing the video you can see there is still going to be an obstruction because the roots were never cleared out, It felt like the whole thought process became to replace the whole line instead of clearing out the roots in the line. Because there are still roots in the line. And I was told that if I don't decide on a replacement line then I would have to pay full price if they had to come back and clear another clog, which he said could happen at any time. (Since the line was not completely cleared out of the roots as viewed by the video.) I've been a faithful customer of this locally owned HVAC/PLUMBING company before it was bought by Advantage decades ago. I feel that there should be consideration for that loyalty. Sincerely, a long time customer of Western Mechanical/Advantage Heat and Air and Plumbing." I never got a response from ANYONE within this newly acquired company, which is very disturbing. Not even an AI reply. I have since gotten a couple other estimates from other locally owned companies which were significantly lower in price than what was being pushed on me by the guy who was here. His remedy was a loan process at 6.99% for 120-180 MONTHS. I have always had the mindset that I will be loyal to a local company that has been to my house for any issues that I have had. I even purchased my Heat and Air unit from Advantage in March of 2025, from the original owner. I can no longer be that loyal customer because this experience was less than a ONE STAR review. My advice to anyone having a plumbing or air conditioning issue, don't use this new company that bought Advantage. The prices are astronomical compared to the other places that came to my house and gave me an estimate to completely replace the sewer line from my house to the main city line.

Honest and caring business that does what they say they will do when they say. We got fast service…read moreon AC even when it was hot and everyone was booked solid. They have since replaced our 30 year old heater and 15 year old AC. Gave us an estimate for the job and that was the final price they charged. Very pleased with the service we have received from them.

From the owner: Air Conditioning repair, Ac Service, Air conditioning, Ac repair and service,read more

Asked for a second opinion for $900+ estimate. The original estimate from a competitor informed…read moreme parts were not available and would take some time to get. B&L replaced the condenser with one he had on his truck. Took 12 minutes. I will depend on these guys from now on = estimate

We have known since Fall that our air conditioning unit was not working properly. Compressor was…read morerunning all the time, but the fan wasn't working. Originally we thought we'd wait until spring, but when the weather was so warm around Christmas we wished we would have had it checked earlier. Yesterday we phoned the company we've used in the past and they told us they couldn't diagnose an AC unit until the weather was warmer, so told us to call at the end of April. Since the forecast for the next week or so looks fairly warm, we called B&L in Stillwater about 11:30 this morning. Ben was here by a little after 2 pm, found that it needed a new motor and we now have working AC!! Thank you, Ben, and B&L!

A system in one of my rental units wasn't blowing any air out of the ceiling vents. As I do not…read morelive in town and was too busy to drive the hour and half to get there to check it out. After a bit of searching I called Payne county mechanical to do the call. He found the problem quickly and called to inform me of the problem and how much it was going to cost before he did the work. His prices were reasonable and I was able to pay by credit card through the invoice he sent. I will definitely use them again!!!!

From the owner: Heating and Air Conditioning installation and repair. Ductwork installation and repairread more

I called LK Wilson but the number went to Starks Pro. Starks did come and do the work but they…read moreare very expensive.

I have never owned a house before and can sometimes fall behind on house maintenance. My AC unit…read morehad froze so I call around 8 am the next day and they scheduled me in that very day. I do not remember the names of the men that came over but they were very nice. They were so helpful and willings to explain everything that they were doing along with why.