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SitterFriends

5.0 (1 review)
Open • Open 24 hours

Services - SitterFriends

Multiple children care

Nanny services

Single child care

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9 years ago

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Portland Sitters

Portland Sitters

(1 review)

St. Johns, North Portland

I needed help when I left town for my plants to be watered. Portland Sitters agreed to help me over…read moretext, however never told me how much it was going to be. I never signed anything before they went over. I saw on their website it would cost $22.81/hr which seemed steep, but for one visit I could swing it. The coordinator, Amanda found someone to help me, Lilian. I asked Amanda over text, "Do you share my contact info or do I reach out to her?" Amanda texted back "I'll share your contact info with her and ask her reach out." Honestly it seemed sketchy right off the bat since I never signed anything and this stranger was asking how to get into my apartment over text, but I tried to have faith. I was never told to book with Lilian on their website. Then my communication was with Lilian, I asked her to go over once to help with a package I thought had been delivered. The first visit she never even opened the front door. I asked Lillian 10 minutes after she left my place if she could go back to water the plants, since I had her for the whole hour. Lillian said she could at first, then later texted me asking if she could return the next day. She went over the next day to water plants. She was pleasant to engage with and helped me with what I needed help with. After the visits I received an email from the owner, Amanda (same name as admin person) explaining there has been a miscommunication between her staff as I had booked out of their system. Again, no one told me to book on their system so I wasn't clear I needed to do that. From the owner: "It was brought to my attention that you recently had a couple of house-sitting appointments with our Sitter, Lillian, it also appears that there was some miscommunication either with Amanda DeRego (our Administrative Coordinator) or with Lilian, and it appears that we did not have your appointments in our scheduling system, or any forms signed for these appointments, but Lillian did complete the services." A few days after their visits, I received an invoice for $77 including charging me for 30 miles of travel, and a $5 late fee after not paying the invoice within 72 hours. The invoice initially went into my junk folder. Who charges a late fee after 72 hours without first alerting the client to the bill as a courtesy? Note: I live near Irving Park, close-in-Portland. So to add a 15 mile round-trip fee for every visit- I had no idea they were sending someone from 7.5 miles away, like Vancouver to my place. They asked me where I lived ahead of time, and I assumed with the name "Portland Sitters" the staff came from Portland and not a surrounding county 7.5 miles away. I asked Amanda to call me. She continued to text me which was very distressing. Not hearing me out or giving me the time to call me to discuss my concerns. I felt like I was being gaslit. The charging was deceptive, I had no idea how much travel fees would be added. They also add a 3.3% "invoice service fee" to their bill. Then later, i asked the owner to call me. I was alarmed at the owners lack of respect to call her customer. I'd consider bringing your business elsewhere. They add many fees to your bill and apparently don't have staff close to Portland if they need to add 30 miles of fees for 2 trips.

From the owner: Built to give local students flexible work, and parents a break, The Portland Sitters Club was…read moredeveloped to connect students with local families seeking flexible childcare.

SitterFriends - nannys - Updated May 2026

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