Pipster Prep was great--until it wasn't. We were one of the first families when the school opened in May 2023 with just two classrooms, and stayed through April 2025 as it expanded to eight. Unfortunately, the quality of care and leadership didn't grow with it.
While many of the teachers were kind and well-meaning, the majority were very young, newly trained through online programs, and often promoted with minimal hands-on experience. This inexperience showed, especially when it came to basic safety and communication.
We raised several safety concerns over our time there: loose screws left in classrooms, unsecured furniture, choking hazards like popcorn and whole grapes on the snack menu, and toys with loose button batteries. Water beads--another well-known risk--were even used in class. We, and other families, were repeatedly brushed off or met with defensiveness when we brought these issues up.
Our daughter has severe food allergies and had multiple reactions at school. Instead of ensuring a safe shared environment, the school had her eat meals alone at a table--at just 2 years old--while other students with allergies had entire foods banned from their classrooms for their safety. Even with discussions with their owner, Tessa, they don't seem to actually have a cohesive set protocol for handling allergies at their schools. Our daughter's school stored EpiPen was also allowed to expire by three months, only discovered when they went through medications for a state inspection scheduled the next day.
There's only one classroom in the entire building with windows to the outside. The outdoor space is tiny, surfaced with hot rubber bark from recycled tires that stains clothes and skin when wet--definitely not designed with young children in mind. Multiple complaints and suggestions from parents were made over the two years we were there but nothing happened.
Communication with the director, Jessica, was one of the most frustrating aspects. She often went weeks or even months without replying to emails, was rarely present during school hours, and didn't seem to support or equip teachers to navigate concerns with families. When we did hear from her, responses were often dismissive or defensive rather than collaborative. Eventually, we were blamed for "teacher burnout" simply for raising ongoing concerns about safety and our daughter's well-being.
We appreciated the daily photos, but it often meant that teachers spent significant time on iPads instead of actively engaging with the children. For the high tuition we paid, our daughter frequently spent playtime drawing on a whiteboard with dried-out markers or sharing a single marker among many kids.
In March 2025, we were suddenly told our family would not be allowed to return in the fall because our occasional concerns were"too much for Jessica's mental health". This came without any prior indication of issues or feedback. A few weeks later, we were immediately expelled from the school and received an email accusing us of "disruptive and inappropriate behavior." We had picked out daughter up early that day for a Doctor's appointment... Shockingly, Jessica sent an email to the entire school community sharing private details about our daughter's medical history, and invited other parents to "come into her office" to learn more about our family--something that was not only unethical, but a serious privacy violation.
We were wowed by the newness of the school but should have done more due diligence as organizationally, it doesn't seem equipped to handle its rapid growth. Despite Jessica's experience as a preschool director, her lack of openness to feedback, poor communication, and disregard for legitimate safety concerns are deeply troubling. Since leaving, we've heard similar stories from other families and former staff. If you dig past the solicited 5-star reviews, you'll find more parents speaking up about the same issues.
Advocating for your child's safety should never be treated as a threat or burden. That should have been our biggest red flag of all. read more
