1. SiteOne Landscape Supply

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Gastonia, NC

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SiteOne Landscape Supply

1.0 (2 reviews)
Closed • 7:30 am - 4:30 pm

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5 years ago

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Lowe's Home Improvement

Lowe's Home Improvement

2.0(50 reviews)
3.0 mi

We placed an online order for delivery of several items needed for building a fence. We paid extra…read moreto have the material delivered. We received the order confirmation via email shortly after placing the order confirming the order was received and they would contact us to schedule delivery. Two days went by with no more communication so we contacted Lowe's. They informed us that they were almost complete with pulling the order and we could pick up the items except one item, which they showed was scheduled to be delivered to our home on Wednesday, five days from when we requested delivery. We explained that the order should have already been delivered in its entirety. We had been charged the extra fee for delivery for the entire order. The associate offered nothing so I called back and spoke to Larry (a manager at Lowe's) and he understood Lowe's software had glitched and caused the issue with the partial order being a pick up and partial being delivered. He also caught that we had ordered the wrong type of board for our project so he exchanged the ones we had purchased and added the correct ones. Within two hours of our call, Larry had Abdul deliver the order. On tope of the great customer service provided by Larry, Abdul was excellent also by suggesting storage options that would minimize issues as we build the fence. That is customer service. This could have been the last time I used Lowe's especially in Gastonia, but thanks to Larry and Abdul and their excellent customer service skills and going above and beyond when not required, we are very appreciative.

Always have what we need for our home. And always treated cordially when asked for assistance. The…read morecarry well known products for daily use.

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SiteOne Landscape Supply - gardening - Updated October 2026

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