I do not have the time, nor energy, to write (in full) my negative experiences with SRG and their property managers. We lived in a unit under SRG management for, roughly, two years. Literally from day one, we began having struggles with SRG. Firstly, they property manager attempted to make an with us that (unbeknownst to us) was against the community bylaws. So, come move in day, we are not allowed to move in (because our lease agreement was illegal). I call the property manager 10+ times throughout that day to see what was going on. Left messages, all with no response. The next day I go to SRG headquarters and demand to see the manager to figure out what's going on. He tells me, "I don't know why they're [the community] is making such a big deal out of this. It really shouldn't be." So I go back to see if I can move in and, surprise, no can do. It is as this point the lawyer for the community contacts SRG, informs them their lease is illegal, and makes them draft a new one. We move in.
A few months go by and and one of our appliances breaks down and some of our plumbing fixtures wear out. I report the breakdowns to our manager who tells us, "you need to pay for the repairs, as the lease does not bind us to pay for any repairs." I inform the landlord of what the manager said; highlighted the sections of the lease that specifically said they had to repair the damages, and sent the highlighted lease to the manager. He sends a repair man and repairs the damage. Fast forward one month, and the manager sends us a bill for the repairs. I tell him we will not pay for the damages (as our lease holds the management to pay for standard repairs), but he insists the lease says no such thing. I re-send the lease, inform the landlord, etc. This happens EVERYTIME OUR PROPERTY REQUIRED REPAIRS.
Fast forward two years, we're moving out. We are present for our manager's final inspection and he tells us there's no damage, and we should be on the look out for our security deposit check in the mail. Weeks past, no check. I ask him what's with the delay, he says the check just got sent out. Three months pass, no check.
Bottom line, avoid this company and all of their managers. DO NOT RENT from this company, as you will have to fight tooth-and-nail to avoid paying thousands of dollars unnecessarily (or possibly be evicted by your community due to shady leases). read more