My family became patients of this facility two years ago and have had a LOT of issues since. There…read moreare a few staff members that are great, however overall I do not feel that Patient Care and Experience are important to the staff at this location. Two years ago three members of our family were given a new diagnosis that required some navigating of the health care system (laws, paperwork, additional appts, etc.) The staff at this facility is often unhelpful in aiding us with questions or navigating our care plan. They do not help patients understand processes, guidelines or care schedule. We've had lost paperwork, missed medications, and more. I've mentioned before that I do not understand our care plan, but no one offers to help talk through it or kindly and patiently explain things to me. I'm often met with curt responses and just dead-end "good luck with that" kind of attitude. I feel that the staff finds me difficult. Im sure. But I'm a mother advocating for my child, and when my healthcare team is not helping me help my child then I will continue to advocate for them. I don't think it's too much to ask for people to tell us if things are coming up due. I understand the staff have limitations and guidelines to follow. However, if you're the type of person looking for healthcare team who are ON YOUR SIDE, who advocate and look out for you, then this is not the facility for you. I've called the patient complaint department before and unfortunately not had any resolution. Another message left today. We will see.

Just about every time I've gone to this clinic I've had a great experience. Dr. Khan is very…read moreunderstanding, kind and knowledgable. I drive about an hour to see her because she's a great primary care provider for routine checkups as well as other medical concerns that come up. I didn't get the same sense of warmth with the NP I saw when Dr. Khan was unavailable though. The receptionists are always very friendly, great parking and the facility is updated and always clean. If you're looking to try out new provider, I highly recommend checking out the Deforest clinic!

Internal medicine. Dr. Abraham is very caring and perceptive. She has been my pcp for about six…read moreyears? I enjoy my appointments with her.

Incredible care and concern. Hip & Bone Specialist, excellent PA's, Nurses, Staff…read more I had total Hip replacement from a botched surgical procedure elsewhere. Sauk Prairie saved my life and hip. Grateful Hearts Sauk Prairie. Highly recommended. Thank You

I give this facility 5-stars across all measure. Fantastic doctors, staff and overall care…read more Mother had hip replacement and years ago my dad had knee replacement surgery at the same facility. I give the everyone a 5-star rating!!!

As soon as you walk in the door, you get a warm feeling of kindness. Everyone was so helpful and…read moreDr Dow was and is very helpful in treating me. I'm glad to be a patient.

I've been amazed so many times about how much Dr Dow knows about how to improve the issues I have…read morewith pain and diminished mobility. I'm grateful for his help, for all he knows.

I began seeing Fran in 2013 for migraine headaches, after many years of medical treatments that…read morejust weren't working. Each time I have been in to the clinic, I have been treated with respect by the office staff and Fran. On days when my migraines were especially bad, the flexibility in scheduling was evident -- they'd get me in within hours instead of days. Pivotal Point is my first and only experience in an acupuncture clinic, so while I can't compare it to others, I can tell you that I've been nothing but pleased. Fran has had my headaches duration and frequency down to much more tolerable levels than any traditional western medical treatment. I will continue to see Fran as my headaches arise, and would highly recommend her to others (and do!).

Fran came highly recommended by a friend. I was not a fan of needles and really did not know what…read moreto expect. I was excited and hopeful when I left the office after my first appointment. Fran took time to get to know me as a person and a patient. She explained her thought process and made sure I was comfortable at each step. I never had issues scheduling appointments or feeling that my appointment was not all it could possibly be. I am forever grateful to Fran and all she has done for me.

I kind of wish there were more stars on the scale for this one. She is a terrific doctor and a very…read morekind, respectful person, which you feel as soon as you meet her. The whole staff is very nice, in fact, and the place is almost kind of cozy - sounds weird for a gyn office, but so it is. I'll spare the gory details, but I first came to her in tears of fear, due mostly to what ultimately was the incompetence of another provider, and she made me feel very quickly that she would figure out what was going on and that she would know what to do about it. I've sent friends to her with their own problems that were overlooked by other doctors and we all say the same thing: why can't they all be like her?! When I think about what I went through before I got to her, and how many women are going through the same things without a proper diagnosis by an attentive, competent provider, well, I wish every woman had a doctor like her. (She certainly was the first gynecologist to tell me that a pap/pelvic need not be uncomfortable - what?! - and that doctors routinely use a speculum that's too big.) I probably couldn't say enough good things about her. I just feel grateful I got to her and want other women to know about her.

I've been seeing Dr Brink for 6 years and she is very good. I like that she will give me options…read moreand discuss them, involving me in my treatment. Rather than telling me what I have to do, or just piling on more meds, as many psychiatrists will do to cover up their lack of clinical ability. The office experience is ok, but I'm a little puzzled by the fact that one part of their office is separated from the other part, which requires you to find the second part. Odd arrangement. Staff, however, are very helpful and polite.

I have been going to Regent Mental Health for 12 years. Dr Walters and Dr Crawford have been such a…read morehuge help to me. The office staff is wonderful always courteous efficient and professional. I highly recommend Regent Mrntal Health. Mark B

August 2016 I just…read morecame back from a visit with Dr. Sheila Kredit and could not be more DISSATISFIED with my service from beginning to end. First off, I'm new to Madison and had to find a doctor that would see me in time in order to get a physical for teaching which consists of a physical fitness test and a tuberculin (TB) test. I had asked the receptionist on the phone that I needed a tuberculin test, but after Dr. Kredit saw me she said that needed to schedule an appointment a separate day. This is just the first complaint I have. Not only did they not listen they CHARGED me for a separate visit only to be told that I have good insurance and that I don't pay anything. Well, I pay a good ever increasing dollar for my healthcare and for them to tell me that insurance will cover just made me feel taken advantage of. Second, it may be everywhere nowadays but I had to fill out a non healthcare Obamacare questionnaire asking me about smoke detectors and if I own a gun and how many and where they are kept. I asked them to treat me like a person and not pry into my personal life. This wasn't received well. They told me unless they knew everything that it would be difficult helping me. Third, my visit took four and a half hours. That is just for a blood panel test (which actually took 3 minutes to draw my blood) and an intense questioning which I feel was punishment for not answering the Obamacare questionnaire. My appointment was at 8:15, which they were on time (my only positive experience) and I left the phlebotomist at 12:45. Quite awful to have to fast for 12 hours and then have a four in half hour appointment. Fourth, I was told that in order to get my physical statement, in order to teach, I needed to have a behavioral assessment. I told Dr. Sheila Kredit that the Illinois state law describes the physical statement to be an affirmation that I'm able to be physically fit an free of communicable disease. Dr. Sheila Kredit said her interpretation is that physical also means mental. I was flabbergasted. It's like saying up is down. They refused to sign my form after I went for my follow up to my second appointment for my tuberculin test came up negative. I'm physically fit and free of communicable diseases but they won't sign my form. The takeaway should be that: Wingra Family Medical Center is unethical by using my healthcare to extort money out of my insurance company; Dr. Sheila Kredit is inept at her job because she can't listen to her patient's needs. Do not go to Wingra Family Medical Center for your healthcare. You will be disappointed.

I had an amazing appointment with Dr. Sheila Kredit. She listened carefully to my concerns and was…read morehonest about what diagnostic tests were possible and reasonable. She carefully and sensitively listened to my symptoms. I was especially appreciative at how respectfully she treated me. Dr. Kredit is a resident at UW Madison and it is expected and anticipated that she touch base about treatment with her more experienced colleagues if necessary. As it turned out, it was not necessary. She diagnosed my medical issue and made appropriate recommendations as to addressing my issues. I am hopeful that Dr. Kredit stay in Madison where I am raising my children so that she can take care of my whole family. I love Dr. Kredit.