Absolutely horrible customer service. It's painfully obvious that they have no experience dealing with military families which is surprising given their location. Their policies are completely ridiculous. We paid to have a check overnighted to us. Our closing was 10:30 on a Friday which means our check should have arrived on a Saturday. After receiving our tracking information, it was evident that they didn't mail our check in time as it was scheduled for arrival by 10:30 on Monday. Well, 10:30 on Monday came and went and no check. We got our agent involved who was busy with clients. I called myself and spoke with Jennifer who was somewhat polite but wasn't able to offer any kind of solution nor apology. I asked to speak with her manager who obviously lacked any kind of professional attitude. She kept interrupting me, offered no apology to their oversight, and no kind of solution. I asked if our Money could be wired and was told that it's "against policy" to wire funds if you don't attend closing in person? Um what??? We are a military family living out of the state, so we are now being penalized for not being able to attend closing? What the what? When i asked to speak with someone else i was told there wasn't anyone else, so i was obviously speaking to the owner (insert sarcasm). She was rude, condescending, and failed to acknowledge any kind of wrong doing on their point. Thankfully our agent was able to rectify the situation with the attorney who is obviously in charge of the incompetent "manager."
Single Source, reevaluate your asinine policies that in no way shape of form help the community you serve as well as your management team. Some basic customer service training is in desperate.
Update: the attorney called to apologize for the delayed payment but refused to make future adjustments to his policy in order to better accommodate military families. I'm sure there are better choices In Fayetteville for closing assistance. read more