The receptionists and Manager/Supervisor Eileen are extremely rude and no help at all. They lack…read morecommunication and have no empathy at all. Every time you call either your always put on hold, no good morning/afternoon, they just click on you or they don't ever answer. You leave voicemails and they never call you back. I would avoid going to this place. Extremely unprofessional, all ruthless. I don't understand how you work in this medical field and lack kindness to those who are sick and in need of help. They don't even deserve a star.

After being yelled at by the receptionist and told I had no appointments at all, I was then told I…read morehad an appointment that same day in an hour. Additionally their answering machine doesn't say what hours they are open on Tuesday and Thursday, the only days they are open, and getting anyone to pick up the phone felt like pulling teeth. [I cancelled my appointment and moved on] First red flag should have been the fact that they only accept cash and check despite being recommended on my health insurance website.

I made a same day weekday appointment for 3pm. Checked in a little late (around 10 mins after…read moreappointment time, 310pm). I had to pay for services right when I checked in. I waited around 1 hour in the waiting room before being brought back, around 410pm. I waited in the back for about an hour before being seen by a provider, around 510pm. The motion sensor lights in the room literally turned off like 3 times because I laid there waiting for so long. I was seen by the provider for less than 10 minutes total. I wasn't in a rush to go anywhere afterwards, but if I did have plans after my appointment they would've been severely delayed. The front desk staff, nursing/ medical assisting staff and the PA seemed professional and friendly. Though the extended wait times with uncertainty of when I'd be seen rubbed me the wrong way. There wasn't a clear estimate given about the wait time, but I was told there were maybe 3 people ahead of me. I also overheard through the door something about how I was supposed to be seen before someone else, but "Oh well". That was the tipping point. Way too blasé, like it happens all the time, I guess? A suggestion is putting in a better system to avoid seeing patients out of order and causing others to wait longer unnecessarily? There weren't clear instructions given about what to do if symptoms persisted even after medication or other treatment options provided. Or possible explanations about why I had this problem. Just "Oh so this is what's happening, and here's some medication I can write for you. Okay, thanks. Bye."

I visited this urgent care facility for a pre-op. The pre-op testing itself was good and each…read moreperson who provided service to me that day made me feel seen and heard. The man at the front desk is a joy and a very helpful person. That said though, I do agree with other reviews that mention the wait time. I too had a been on a list for 4pm and still wasn't seen for an hour. Seems to me the only thing missing at this place is...urgency.