WOW! I've never been so upset about lies and terrible service from somewhere that I immediately got online to tell everyone!
Advised by another resident, I took my sewing machine to Singer in Corpus for a "cleaning" on Monday. They thought I would be as disrespectful as other who had come in and they spouted off "oh you can get a new one like this for $70 which is less than we'll charge you for cleaning it!" The two different quotes from them was $80-95; I'd expected up to $100 and never had a problem with that. They were adamant that I could get a new one for $70.
"Okay, fine. Show me where I can get a heavy duty machine that can handle jeans for $70 and I'll walk out with it right now, because this one was $200-250 13 years ago."
Them- "Oh! We don't having anything like that, I was just telling you what other people tell us!"
Me-"Oh, so your statement was not based on your own research but on what other people have spouted off to you?"
Them- "Well, yes, it was and I'm sorry, I guess I shouldn't have said that to you,; I wasn't talking to you, I was talking to all the people who come in here and say that; I've heard it four times today already." (It was around 11AM)
Then they tried to sell me a machine that was on sale for $300. I told them that I came in for cleaning/ repairs and I'd seek advice from my friends who sew (I'd already told them that I was a novice and never formally taught.)
At lunch with friends, they were in disbelief at how I'd been treated but told me to tell them to clean the dang thing like I'd asked!
A few minutes ago, I brought it back in and was approached by a third lady. From four feet away and with some attitude she already began to say "there will be an additional $20 charge, just so you know,"
Me- "um, ok, what for?"
Her-pointing to s paper "$89 for cleaning and $20 for excessively dirty machines."
Me- "ok, but i was just in here on Monday and two different ladies gave me two different quotes and neither of them referenced that..."
In the end, I spoke to her manager which was the original lady with whom I'd spoken on Monday who made the $70 remark so many times. Today, she said several things: "I'm sorry I was not honest with you on Monday that we don't want to work on your machine; it's old and rusted and obviously not taken care of, and we don't want to take care of it either."
Wow.
Both visits, I was calm, humble and just seeking help from people who know more than I do. I am in the parking lot still in disbelief at having been treated this way.
I offer this post as a public service announcement to anyone else who it may affect. I offer prayers for the two "ladies" in the store today; given that the mood/ atmosphere in Monday was significantly different, I chose to believe that they must be experiencing something today; it still does not excuse the treatment I was given today and I intend to never give them business again.
Now, I guess I need to locate the other sewing machine service company here in town! read more
