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Sinclair

2.5 (4 reviews)
Open • 7:00 am - 10:00 pm

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Michael Stars

Michael Stars

(17 reviews)

I love Michael Stars clothing, and I've been a loyal customer for years, but after my recent…read moreexperience making a return, I'll only buy their clothes in-store going forward. The process of returning their clothes is easy, BUT plan on waiting 5 WEEKS for a refund from the day that you ship your item back. In this day and age it is unacceptable. They also don't have the option of reaching a customer service rep (human being) by phone, and they don't have an online chat on their website. The only way to reach a customer service rep is via email. They do respond to emails, but only repeat their returns policy that is stated on their website. I feel sad making this review, especially considering they are a SoCal business, but they need to do better.

If you have any issues after the sale, expect NO LENIENCY with their 30-day return policy. I tried…read morecalling over the weekend and the Customer Service voicemail was full. I finally got a reply from someone via the online message option, and basically NO RECOURSE on 4 of the Remi V-neck t-shirts that are TOO SHORT! I wear mid-rise jeans and my belly sticks out, such a PAIN! Material was thin and cheap as well! I now have $200 worth of t-shirts that I will now donate to GOODWILL. :( DO NOT BUY DIRECT!!!!! TERRIBLE CUSTOMER SERVICE. UPDATE: 12/13/25 the manager Sudie did contact me and sent me shipping labels to return the items for a full refund. Now this is excellent customer service! A lot of work to get to this point, but I'm glad that Michael stars came through. Still love their products.

Sinclair - servicestations - Updated May 2026

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