Carlos and his team were amazing! He addressed all my concerns, provided me with a booklet of…read moresample shingles, and educated this first time home owner on proper maintenance and care for a roof. He even drove around my neighborhood before he came to my home to give me an estimate so that he could show me what types of roofs my neighbors had, and how they would hold up for me if I were to choose them. We got our entire roof replaced during the last few snow storms, so Carlos had to reschedule a few times. I'm glad that he put the welfare of his workers before the money; that's what's important to me and that is what shows a great work ethic. I'm new to Richmond, and I've found that a good work ethic seems to be uncommon here. Carlos was available by text and email as well. In this digital pandemic age, sometimes it can be hard to actually answer the phone, so that was great for me. The best part of all, out of every quote I received, his was the best price! We decided to get the dimensional tab, and another business quoted us 5 thousand dollars more than Master Pro Services (no exaggeration!). His work comes with a 5 year labor warranty, and the dimensional shingles come with a 30 year, one time transferable warranty, so it's safe to say that I feel I can rest easy now because of Master Pro! Thank you guys so much!

I will use MasterPro in the future for sure! I am so happy with my interaction with them from bid…read moreto job completion. I think it is hard to find quality work in Bend and I am so relieved to have found this company. We had our gutters cleaned as well as our dryer vents. Excellent work, excellent communication, and fair prices. Thank you to Mike, Keoni and Shylohe!

Got estimate for new roof. Representative was very good and responded with frequent texts and…read morefollowup. In the end I did not choose them but definitely had a hard decision. Very much appreciated all the follow up

Great experience with this business. We called after a giant tree fell on the house, and lucky for…read moreus it only punched a small hole in our roof. Hooray for old brick home invincibility! Chris came out to take a look, the quote was reasonable for the area and damage. Iris made sure to get a team out the next day due to a rain storm in the forecast. I thought I was going to need to climb on the roof and tarp it myself somehow, but nope! The crew arrived on time, and accomplished the fix without any issues or surprises. Professional, clean and fast. All said, I know who we'll be using when we get our roof replaced next year.

DO NOT USE!! My wife…read moreand I had been working with a roofing contractor in connection with some hail damage from a late May 2017 hailstorm. The roofing contractor working with us (Charlie Meckna) had a medical condition and transitioned the handling of the case over to Shawn Adams at Adams Home Exteriors. The first contractor (Meckna) assured us that Adams Home Exteriors would assist us in assembling information to help us on a homeowners insurance claim concerning hail-roof damage. We spent two months trying to get help and assistance from Shawn Adams on this, to no avail. It was a two-month litany of unreturned phone calls, ignored emails and pleas, and lack of follow-through. We had multiple appointment times for Shawn Adams to come out where he was a flat-out "no show." No apology. Although Shawn Adams finally, after much pleading, visited once to inspect the roof, he promised to give us follow-up materials we could use to show our insurer that the actual hail damage to the roof was greater than what the claims adjuster had estimated. He never delivered on the promise and never bothered to explain why he dropped the ball. Broken promises compounded with unreturned phone calls, ignored emails and a general impression from Adams that this contractor just didn't give a **** leads us to believe that they straight-faced lied to us about their willingness or ability to assist. Had Adams simply leveled with us and said they couldn't help or were overwhelmed with work, we'd have accepted that and moved on. News flash: Be candid with prospective customers. Level with them. Under-promise and over-deliver. Instead, Adams strung us along for months, wasted our time, left us bitterly disappointed and ended up doing absolutely nothing. Adams could've had the inside track for another roofing job. Instead, we got fed up trying to "pull teeth" to get their help when we needed them and we are giving our business to a competitor, another contractor. Roofing work and exterior renovation are hot topics here in Woodland Pond and, believe me, we won't hesitate to share our "customer service" (sic) experience regarding Adams Home Exteriors. Their arrogance and non-responsiveness costs them a job and does not reflect well upon their reputation. Your mileage may vary, but . . . this contractor deserves a "Black Box" warning to any consumer who's looking for assistance on a home contracting job. If this is how they treat prospective customers, just imagine what they might do when they actually get you into a job. They certainly "did a job" on us...

We purchased a roof and siding project through Lowe's. Adams was the installer for both projects…read moreand did an outstanding job. The crew was courteous, neat and detail oriented. I couldn't be happier with the results. We love our new house.

This company was incredibly easy to work with on my little project. I needed a boot vent replaced,…read moreand they made it quick, easy, and painless. They were quick to respond and engage, the work was efficient and well done, and the payment process was super simple. Everything I could have hoped for, for what could have been a real pain in the butt. Thank you!!

Had siding repaired near my window. API was one of the few companies that would come out and do a…read more"repair" and not a full siding replacement. Jason and the guys did a great job matching the siding color and getting it done quickly. Would recommend

I recently reached out to RVA Gutter Pros to get information on cleaning my gutters. Jennifer…read moreresponded to my message in less than 30 minutes and was extremely thorough in regard to service expectations, payment options, etc. I was impressed and decided to get them to do the work. The very next morning, as promised, a tech rang me first thing to let me know they were on the way. Aiden and his assistant not only did an excellent job cleaning my gutters, but took pictures and video of trouble spots and a soffit that had some damage. Aiden explained what was causing the problem and provided some potential solutions. They then did a fantastic job cleaning up and even cleared off my entire deck! It has been a long time, since I have experienced such professional and outstanding customer service!!! I would not hesitate to use this company again in the future (and plan to)!!! Their website claims that their mission is to "treat their customers and each other as family"... and based on what I have experienced thus far, they are living their mission!!! THANK YOU guys for an excellent job!!!

WARNING: be really careful. i engaged four gutter companies to inspect a very specific 10-ft area…read morewhere my gutter had become disattached. 3 of the four(all members of BBB) didi't even require a ladder before giving me estimates btw $500-$1000. simple problem. yet these entitled jerks started climbing onto my roof and ripping away some rotted wood on a window sill(all captured on ring camera). they were on the hunt for a bigger estimate. they scared the shit out of me when they popped up outside my window on the third floor. the owner then tried to gaslight me and changed her story repeatedly to justify why MY permission to climb all over MY house was...wait for it... unnecessary. in the end she literally blamed ME as being the problem. DO NOT USE THEM IF YOU HAVE A SPECIFIC PROBLEM. THEY SEEK ACCESS TO YOUR HOUSE TO TELL YOU YOU NEED THOUSANDS OF DOLLARS OF REPAIRS. THEY ARE A RELIC FROM LONG AGO. like the mechanics who told you your car needed a new engine regardless of its condition. My advice? Avoid.

Line-By-Line Roofing appears to have a solid system, and is a company that is very trustworthy. I…read moream going to explain the process, which hopefully answers unknowns, if considering work. I first contacted them, via web, due to a roof leak that I no longer wanted to repair. After initial contact, I received a call from the next morning, as well as other contact to set me up with an estimate. Jessica, the sales rep, came out a few days later to provide the estimate. She down-sold me from a metal roof, explaining the original cost, and required maintenance in the future, which was incredible. It is rare to see that from sales departments, in my opinion. She also possessed more detailed information about roofing systems than I would expect of a sales rep, and communicated her confidence level pertaining to her responses. The best part, she was not pushy. Overall, it seems that LBL sales, based on my experience, are not typical salesmen, but instead those that have passion about the trade, and want to sell real solutions, as opposed to selfishly maximizing commission. The schedulers called me maybe 2 or 3 days after placing my deposit, which was quicker than expected. With an original estimate of 3 weeks out, it ended up being less than 1 week. I was told to expect them around 6:30 AM and for the job to last for 10-12 hours. They finished the work at 4:30 PM, followed by the cleanup, lasting about another 90 minutes. They estimated the repair work very well, and that is considering they had a late delivery of the material, the day of the job. The roofing team was incredible. They all showed up on the job-site ready to work, and that is exactly what they did. They were incredibly professional, courteous, and ready to roof my house. It blows my mind how they did such a thorough job, in that little of time, my hats off to them for sure. They were led by Michael, the project manager, and he was an incredible liaison. He had great communication with me, updating me when I needed to be updated, as well as taking ownership of the project. When returning to my home, there was an incident with the delivery company, in that they busted a hydraulic line on their equipment. Michael briefed me as soon as I returned, had evidence of the incident, and had already reached out the the company alerting them so that they could prep remediation. This was refreshing, in that he could have covered it up and I might have never known, meaning Michael has integrity. He also has been communicating to me, following the project, to keep me alerted on the steps he has taken to help resolve the issue, despite the issue belonging to the delivery company instead. I appreciate stuff like this, because it does show ownership of the project, instead of brushing it off. After inspecting the work, everything looked incredible, and I have not been able to find any trash anywhere. Overall, this company has earned my trust. They have integrity and seem to do the right thing. In the world of any home repairs, you always read about those that are taken advantage of in some way. I do not feel like that will be the case for this company, as they have proven themselves to me. I would recommend them to anyone that needs roof work.

The roofing team did a great job. the foreman Michael listened to all my concerns and accomplished…read moreall my request. They cleaned up everything and came back after the job to clean areas that I noticed. Professional and polite. We had to leave the house for a medical appointment, and they assisted my wife who is in a wheelchair.

N. B. Roofing and Handyman Services provided quick, efficient and quality service. I would highly…read morerecommend them to anyone. I used them for two separate projects. I'm very pleased with the results on both.

From the owner: We are a family owned and operated business. We love helping out our communities being able to find…read morequality work at affordable prices. Our company treats each and every customer like they are family to us, We also offer free estimates to our customers. N.B. Roofing & Handyman Service – The Original Virginia Roofing & Handyman Experts Serving New Kent, Mechanicsville, Richmond, Midlothian, Mineral and surrounding Virginia communities, we provide professional roofing, gutter, siding, and small-scale handyman services with integrity, compliance, and accountability. Our legally compliant, customer-first system delivers high-quality results with clear agreements, transparent pricing, and documented processes from start to finish. Our services include roofing repairs, leak diagnostics, and preventive inspections, gutter cleaning, repair, and reattachment, vinyl siding and trim repair, light carpentry, yard debris removal, and small structural repairs. We offer direct owner communication, a transparent 50/50 payment structure, full compliance with Virginia handyman and subcontractor laws, documented subcontractor agreements, and a zero-leak lead tracking system to protect every client. When you hire us, you’re hiring the blueprint itself, not an imitation. Call 804-937-7413 or email NBRoofingservice@outlook.com.