This place is a joke. Hopefully, you're reading this BEFORE you go to visit these people (unlike I did). I recently bought a motorcycle, and to get my endorsement on my license I had to have the bike inspected. I went to Simpsons and they inspected it (brand new, keep that in mind) and rejected it. I knew they would because in LA you have to have the endorsement before they pass inspection, but you can't get the endorsement without the inspection rejection. So I paid my $20 and got my rejection, and was told to come back after I obtained the endorsement and I wouldn't have to pay for the actual inspection sticker. Fast forward to today, 2/28/2018: I have my endorsement and went on my lunch break to get the actual inspection (that I already paid for. Remember?). I show up at 11:50 and the gentleman doing the inspections tells me I'll have to wait 'til 1 because they close at noon. I ask him to help me out because it won't take 5 minutes to inspect because it's a BRAND NEW BIKE THAT THEY ALREADY INSPECTED ONCE. He walks off and hangs out in the back of the shop. The manager, I'm assuming, comes out and asks inspection guy if I've been taken care of and he said "No, I told him twice we close at noon." It's 12:02 at this point. So the manager asks me if I need some help and I say yes sir and tell him my situation. I'm thinking "alright, he's gonna see that this is an easy win for customer service." NOOOPPPEEE. He tells me he won't help me and I argue that I've already paid and was here before noon, and I make sure to point out the fact that while we've been talking he could've been done inspecting my bike. "Well," manager says, "inspection dude had to wrap up other customers." "Oh!," I exclaim, "You mean the customer that left two minutes after I pulled up?" The manager proceeds to ask me if I "see that sign right there" and points behind me. Behind me? Of course I don't see the stupid sign. The sign says they stop doing inspections for an hour between 12-1. I don't really care what the sign says, signs don't rule a business- managers and customer service do. I ask the man one last time if he will help me, insisting that I've already help up my end of the bargain by paying them, and he says no. I told him that I wouldn't be returning. Ever. "What about your money? You're losing $20." "That's fine; keep my $20. I ain't coming back. This place is a joke." So, if you want to go here after reading this, just be ready to pay money and not receive what you paid for, and to be treated like human garbage. I would rate lower than 1 star if possible. Reviewed by a person with Local Guide status on Google. read more
